VoiceAgent Fundamentals
Learn the core concepts behind VoiceAgents, how they work, and how to configure them.
By Valeriia and 1 other2 authors12 articles
- Getting Started with VoiceAgentsLearn how to enable, configure, and launch your first CloudTalk VoiceAgent.
- VoiceAgent SkillsLearn how VoiceAgent skills define what your agent can do during calls and how to configure them for your use case.
- Transfer to Human VoiceAgent SkillTransfer VoiceAgent calls to agents and groups, or use Call Flows for advanced, data-driven routing and fallback logic.
- Knowledge Base for VoiceAgentsTeach your VoiceAgent to answer custom questions by uploading information to the Knowledge Base.
- VoiceAgent Scenarios & GuardrailsConfigure VoiceAgent Scenarios and Guardrails to define how your agent should respond in specific situations.
- Tools for VoiceAgentSet up Tools to let your VoiceAgent take real-time actions via API
- VoiceAgent Call TransfersLearn how to enable and configure VoiceAgent Call Transfers to ensure smooth handoffs to human agents when needed.
- VoiceAgents for Outbound CallsSet up and use CloudTalk’s VoiceAgent feature to handle outbound calls efficiently.
- VoiceAgents for Inbound CallsSet up and use CloudTalk’s VoiceAgent feature to handle inbound calls efficiently.
- Exporting VoiceAgent Call Results to CRM IntegrationsLearn how to configure CloudTalk VoiceAgent to export AI-analyzed call data into your CRM
- Appointment Booking Skill for Voice AgentsLet your Voice Agent check calendar availability, propose times, and book appointments with callers in real time.
- VoiceAgent Expert ModeUnlock advanced VoiceAgent settings for AI model, voice, and call handling.