CloudTalk now offers a self-service WhatsApp signup flow, allowing you to enable WhatsApp directly from the CloudTalk Dashboard. Follow the steps below to activate your WhatsApp integration.

Prerequisites

Before starting the signup process, ensure you meet these requirements:

You must be on the CloudTalk Expert Plan (you’ll see the upgrade option in your Dashboard)
You must complete the WhatsApp Integration Pre-Registration Form which will collect all needed information about setting up WhatsApp:
- A subaccount with our WhatsApp partner carrier — this will be created for you by CloudTalk once you submit the form.
- Your Meta Business Manager ID
- Completed Meta Business Verification - if you want to use more than two numbers or to send outbound templated messages.
A WhatsApp-compatible phone number must be added to your subaccount (see country-specific rules below).
- Our team will let you know if any numbers on your account are eligible or if we need to provide you news ones specifically for this integration

A number cannot be used simultaneously on the WhatsApp mobile app and CloudTalk's WhatsApp integration.

How to Enable WhatsApp in CloudTalk

Access the WhatsApp Settings Page

In the CloudTalk Dashboard, navigate to Account > Settings > WhatsApp.

If you're not on the Expert Plan, you'll be prompted to upgrade.

2. Create a subaccount (if needed)

A subaccount with our partner carrier is required to activate CloudTalk's WhatsApp integration.

If you do not have one yet, you will see a message in the WhatsApp section:

Fill out the WhatsApp Integration Pre-Registration form. CloudTalk's Team will create this for you and notify you once the subaccount is ready (approx. 1-2 days)

3. Select and Activate Your WhatsApp Number

Use the dropdown, select a phone number associated with your subaccount.
Click Copy Number when prompted, as this will be required in the next step.

4. Log in to Facebook & Link Your WhatsApp Business Account

Click Login with Facebook - this opens the embedded Meta widget. You’ll go through several screens:

Facebook OAuth & Meta Business Info:

Confirm your Facebook account
Choose or create a Business Portfolio
Fill in:
- Business name
- Website/profile page
- Country (e.g. Slovakia)
- Optional: Business address

2. WhatsApp Business Setup:

Choose or create a WhatsApp Business Account
Choose or create a WhatsApp Business Profile
Provide:
- Profile name (must match real business)
- Category (e.g. Beauty, Education, Automotive)

5. Verify & Activate Your WhatsApp Number

In the Meta widget:

Choose "Add a new number"

Enter the phone number (copied earlier)
Choose how you want to receive the code. if your WhatsApp Number is not SMS capable, you will have to select phone call. The functionality of our whatsapp numbers is visible in the table below.

Final Steps:

Enter the code in the Meta widget
Meta will verify the number
You'll be asked to confirm access permissions

Wait for Meta's verification to complete

If number registration fails, a banner will appear in CloudTalk:
"Number registration failed - please repeat the registration or contact support."

Once verification is complete, your number will be activated in CloudTalk.

Which Numbers can I activate in CloudTalk's WhatsApp integration?

CloudTalk’s WhatsApp integration supports only numbers provisioned by our partner carrier.

This means you existing CloudTalk numbers may not be eligible for WhatsApp.

If your current number is not eligible, CloudTalk will provide you with a new WhatsApp-compatible number.
For other countries, legal and regulatory requirements may apply, such as proof of local business registration, tax ID numbers, or other supporting documentation.

If you need a number for a different country, fill out the sign-up form, and our team will provide details on availability, specific requirements, and estimated processing time.

Outbound Conversations

By default, WhatsApp Sender numbers will be able to receive and reply to inbound conversations. If you would like to initiate outbound conversations, you will need to use Templates pre-approved by Meta.

Read our guide to WhatsApp Outbound Messages and then fill our outbound template submission form

Note to USA users:

Effective April 1, 2025, Meta will block all WhatsApp messages sent to U.S. phone numbers using “Marketing” templates. "Utility" use cases are still supported - you can check Meta's template guidelines here.

WhatsApp Integration Number Coverage

Country	Type	Address Requirement / Documents *- in most cases, if the address is not shown on the business registration, a secondary proof of address is required*	wait time	Additional Functionality (plus WhatsApp Messaging)
Argentina	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Australia	Mobile	Proof of ID - Company registration document from anywhere in the world	none	inbound calling, outbound calling, SMS
Australia	Local	any service address in Australia in the same area code as the desired number	none	inbound calling, outbound calling
Austria	Local	Proof of ID - Company registration document (Handelsregister) in Austria the same city as the number , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling
Austria	Mobile	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling, SMS
Austria	National	Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative	none	inbound calling, outbound calling
Barbados	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Belgium	Mobile	Proof of ID - Company registration document from any where in the world , VAT number or Tax ID number	2-3 Weeks	inbound calling, outbound calling, SMS
Belgium	Local	Proof of ID - Company registration document (Extrait BCE) in Belgium the same city as the number , Belgian VAT number	2-3 Weeks	inbound calling, outbound calling
Brazil	Mobile	Proof of ID - Company registration document anywhere in Brazil	2-3 Weeks	inbound calling, outbound calling, SMS
Brazil	Local	Proof of ID - Company registration document anywhere in Brazil	none	inbound calling, outbound calling
Bulgaria	Local	Proof of ID - Company registration document in Bulgaria in the same city as the number Unifed Identification Code Seat of Address Registration Email Contact	none	inbound calling, outbound calling
Canada	Local	none	none	inbound calling, outbound calling, SMS
Chile	Local	Proof of ID - Company registration document anywhere in Chile	2-3 Weeks	inbound calling, outbound calling, SMS (upon special order)
Chile	Mobile	Proof of ID - Company registration document anywhere in Chile	none	SMS
Colombia	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
Costa Rica	National	Proof of ID - Corporate Identity Card (Cedula Juridica) Proof of Address in Costa Rica - Extract from National Registry (Literal De Persona Jurídica)	3-4 Weeks	inbound calling, outbound calling
Croatia	Local	Proof of ID - Company registration - Excerpt from the court register showing company registration number, name of Authorized Representative, and local address ID of the Authorized Representative who is shown on the court register - passport or national ID card	none	inbound calling, outbound calling
Czech Republic	Mobile	Proof of ID - Company registration document in any country Registered Business Address and Business ID number Legal address and Passport or National ID Card of Authorized Representative Power of attorneyor another document showing the individual is a director or country manager for the business	none	SMS - will show "SMS-info" as the Sender ID
Czech Republic	Local	Proof of ID - Company registration document in the same city as the number Registered Business Address and Business ID number Name and Address of Authorized Representative	none	inbound calling, outbound calling
Denmark	Mobile	any service address in Denmark	none	inbound calling, outbound calling, SMS
Denmark	Local	Proof of ID - Company registration document anywhere in Denmark	2-3 Weeks	inbound calling, outbound calling
Dominican Republic	Local	Proof of ID - Company registration document in the same city as the number	1-2 Weeks	inbound calling, outbound calling
Ecuador	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling
El Salvador	Local	Proof of ID - Company registration document in the same city as the number Passport or National ID Card of Authorized Representative (must be shown on the Business Registration)	none	inbound calling
Estonia	Mobile	Proof of ID - Company registration document in any country	none	inbound calling, outbound calling, SMS
Estonia	National	Proof of ID - Company registration document in any country	none	inbound calling, outbound calling
Finland	Mobile	Company name and service address in main country of operation	none	inbound calling, outbound calling, SMS
Finland	Local	Company name and service address in Finland	2-3 Weeks	inbound calling, outbound calling
France	Local	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed	2-3 Weeks	inbound calling, outbound calling
France	Mobile	Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed service description required - short 1-2 sentence on what your company does and how you will use the number (inbound and/or outbound calls for sales,support, account management)	2-3 Weeks	inbound calling, outbound calling, SMS -messaging traffic must be P2P, conversational, in nature with at least 20% ratio of inbound messages
Germany	Mobile	Proof of ID - German Handelsregister Extract and German VAT	2-5 Days	inbound calling, outbound calling, SMS
Germany	Local	Proof of ID - German Business registration (Handelsregister Extract, Trade Licence, Gewa 1/2 signed and stamped) in the same area code as the desired number	none	inbound calling, outbound calling
Ghana	Mobile	Proof of ID - Company registration document in any country	none	inbound calling, outbound calling
Grenada	Local	Proof of ID - Company registration document in Grenada	none	inbound calling, outbound calling
Hong Kong	National	Proof of ID - Company registration document in any country Proof of Address from the past 3 months -Business Registration -Electric, Water, or Gas Bill -Fixed or Mobile phone bill	none	inbound calling, outbound calling
Hungary	Local	Proof of ID - Company registration document in the same city as the number	1-2 Weeks	inbound calling, outbound calling
Hungary	Mobile	Proof of ID - Company registration document in Hungary	none	SMS
Iceland	Mobile	Proof of ID - Company registration document showing Iceland address	1-2 Weeks	SMS
Iceland	Local	Proof of ID - Company registration document showing Iceland address	1-2 Weeks	inbound calling
Indonesia	Mobile	Proof of ID - Company registration document in any country National ID card or Passport of company representative - must be a passport for non-Indonesians	2-3 Weeks	inbound calling
Indonesia	Local	Proof of ID - Company registration document in Indonesia National ID card or Passport of company representative - must be a passport for non-Indonesians	none	inbound calling
Ireland	Local	any service address in Ireland in the same area code as the desired number	none	inbound calling, outbound calling
Israel	Mobile	none	none	inbound calling, SMS
Israel	Local	none	none	inbound calling
Israel	National	none	none	inbound calling
Italy	Local	Proof of ID - Company registration document in the same city as the number VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	2-3 Weeks	inbound calling, outbound calling
Italy	Mobile	Proof of ID - Company registration document from any country VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative	none	SMS
Kenya	Local	Proof of ID - company registration, must be in Kenya National ID or Passport of Authorized Representative, someone who is shown on the business registration, if not an exectuted power or attorney is also needed	none	inbound calling, outbound calling
Lithuania	Local	Proof of ID - Company registration document in the same city as the number	2-3 Weeks	inbound calling, outbound calling
Lithuania	Mobile	Proof of ID - Company registration document from any country	none	SMS
Macao	Mobile	Proof of ID - Company registration document in the same city as the number	none	inbound calling
Malaysia	Mobile	Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney	2-3 Weeks	SMS or inbound calling
Mexico	Local	Proof of ID - Mexican company registration document in the same city as the number	none	inbound calling, outbound calling
Netherlands	Local	Proof of ID - Company registration document (KvK) showing an address in the same city as the number, Dutch VAT	2-3 Weeks	inbound calling, outbound calling
Netherlands	National	Proof of ID - Company registration document (KvK) showing an address in the Netherlands Dutch VAT	2-3 Weeks	inbound calling, outbound calling
Netherlands	Mobile, (+31 97xxx format)	Company name and service address in main country of operation	none	inbound calling, outbound calling, SMS
New Zealand	Local	Proof of ID - New Zealand company registration document	none	inbound calling, outbound calling
Norway	Local	Proof of ID - Company registration document Verifiable service address in Norway in the same city as the number	2-3 Weeks	inbound calling, outbound calling
Norway	Mobile (+4759xxx format)	company name and service address - can be anywhere in the world, Proof of ID - company registration, Proof of ID - ID of legal company representative (someone shown on the business registration)	1-2 Weeks	SMS
Panama	Local	Business registration (Certificado de Registro Público) showing name of authorized representative or legal representative and local address ID of authorized representative: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents Signed Letter of Declaration for the Panamanian Carrier. Template will be provided	none	inbound calling
Philippines	Local	Proof of ID - must be one of the following --Certificate of registration of business name Department of Trade & Industry Phillipines --Certificate of Registration from Securities and Exchange Commission Philippines Proof of Address - Mayors permit showing local address	none	inbound calling
Poland	Mobile	Proof of ID - Company registration document from any country	none	inbound calling, outbound calling, SMS
Poland	Local	Proof of ID - Company registration document from Polish business register ((REGON), National Tax ID (NIP), National Court Register (KRS) etc)	2-3 Weeks	inbound calling, outbound calling
Portugal	Mobile	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	none	inbound calling, outbound calling, SMS
Portugal	National	Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal	2-3 Weeks	inbound calling, outbound calling
Puerto Rico	Local	none	none	inbound calling, outbound calling, SMS
Romania	National	Proof of ID - Company registration document from Romania, showing national address Trade registry certificate, Fiscal registration/VAT certificate, or Excerpt from the commercial or trade registry Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	none	inbound calling
Singapore	Mobile ($110 per month)	Proof of ID - Company registration document from any where in the world	1-2 Weeks	SMS (to send outbound SMS, separate A2P registration is needed, This must be done by the customer, directly with Singapore Network Information Centre (SGNIC)
Slovakia	Mobile	Proof of ID - Company registration document from any where in the world Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed	3-6 Weeks	SMS, will show "SMS-info" as the Sender ID on SMS messages
Slovenia	Mobile	none	2-4 Weeks	SMS
Slovenia	Local	Proof of ID - Company registration document in the same city as the number	none	inbound calling, outbound calling
South Africa	Mobile	Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling, SMS
South Africa	Local	Proof of ID - company registration from South Africa in the same city as the desired number, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling
South Africa	National	Proof of ID - company registration from anywhere in the world, showing business registration number, Additional Proof of Company Address: Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice), Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative	none	inbound calling, outbound calling
Spain	National	Proof of ID - company registration in Spain, Spanish fiscal code number (NIF)	2-3 Weeks	inbound calling, outbound calling
Spain	Local	Proof of ID - company registration in the same city as the desired number, Spanish fiscal code number (NIF)	1-2 Weeks	inbound calling, outbound calling
Sweden	Local	Proof of ID - Company registration document from Sweden in the same city as the desired number	2-3 Weeks	inbound calling, outbound calling
Sweden	National	Proof of ID - Company registration document from Sweden	2-3 Weeks	inbound calling, outbound calling
Sweden	Mobile	none	none	SMS
Switzerland	Mobile	Proof of ID - Company registration document from any country in the world	none	SMS
Switzerland	Local	Proof of ID - Company registration document from Switzerland in the same city as the number Unternehmens-Identifikatio nsnumber (UID) for Swiss entities	none	inbound calling, outbound calling
Thailand	Local	Proof of ID - Thai company registration certificate from the last 12 months, showing the name of legal representatives Proof of ID - ID of legal company representative, must be someone listed on the company registration	none	inbound calling
Uganda	National	Proof of ID - Company registration document from Uganda	none	inbound calling
United Kingdom	Mobile	Proof of ID - Business registration document from any country. (For UK companies, only the UK Companies House Registration number) Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling, SMS
United Kingdom	Local	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling
United Kingdom	National	Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number	none	inbound calling, outbound calling
United States	Local	none	none	inbound calling, outbound calling, SMS (separate A2P registration is needed, even if was previously completed for other numbers on CloudTalk)

If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!

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