Diagnose Common Connection Problems
Phone calls over the internet require a high-quality internet connection. If you experience interruptions during your calls or the quality of your calls is poor, we recommend that you perform a quick quality test of your internet connection. This test typically takes few seconds or minutes to run, and gives you a reading for the two most important call quality parameters: ping and jitter.
Ping should not exceed
150 ms (milliseconds) and Jitter should fall below
If you experience call issues at specific times of the day, run the test during those particular times.
Run a test at least 3 times over the work period to get a more accurate reading that accounts for varying conditions.
If you need our assistance, don’t hesitate to send us your test! Copy the link to your results and share it with our support team, or over live chat.
Got more questions? Contact our support team. We're always happy to help!