How to Test Your Internet Connection

Use this quick test to check the quality of your internet connection.

Michal avatar
Written by Michal
Updated over a week ago

A quick speed test can track common VoIP problems such as ping and jitter.

Diagnose Common Connection Problems

Phone calls over the internet require a high-quality internet connection. If you experience interruptions during your calls or the quality of your calls is poor, we recommend that you perform a quick quality test of your internet connection. This test typically takes few seconds or minutes to run, and gives you a reading for the two most important call quality parameters: ping and jitter.

Ping should not exceed 150 ms (milliseconds) and Jitter should fall below 50 ms.


  • If you experience call issues at specific times of the day, run the test during those particular times.

  • Run a test at least 3 times over the work period to get a more accurate reading that accounts for varying conditions.

  • If you need our assistance, don’t hesitate to send us your test! Copy the link to your results and share it with our support team, or over live chat.

Got more questions? Contact our support team. We're always happy to help!

Related Reading

Did this answer your question?