{
"statusCode": 400,
"message": [
"callId must be a number conforming to the specified constraints"
],
"error": "Bad Request"
}
{
"statusCode": 404,
"message": "Call with id '12456' doesn't exist on company '100123'",
"error": "Not Found"
}
Calls
Get call details
Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes.
This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.
HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).
Indicates if the call was made in the out of office hours
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"CloudTalk Help Center","description":"CloudTalk developer documentation — REST API reference and integration guides.","colors":{"primary":"#0527FF","light":"#8495FF","dark":"#0420D5"},"logo":{"light":"https://mintcdn.com/cloudtalk/M_FX1uE099dO0_78/logo/light.svg?fit=max\u0026auto=format\u0026n=M_FX1uE099dO0_78\u0026q=85\u0026s=9efde0e0ef215d0b41a2f8f92056e144","dark":"https://mintcdn.com/cloudtalk/M_FX1uE099dO0_78/logo/dark.svg?fit=max\u0026auto=format\u0026n=M_FX1uE099dO0_78\u0026q=85\u0026s=4f13ec15ddcb5aaaac1005fe27b20494"},"favicon":"https://mintcdn.com/cloudtalk/M_FX1uE099dO0_78/favicon.svg?fit=max\u0026auto=format\u0026n=M_FX1uE099dO0_78\u0026q=85\u0026s=b8634fcc454e4f7d772d4c384046ec0b","api":{"examples":{"prefill":true,"autogenerate":true}},"background":{"color":{"light":"#F9FAFB","dark":"#1A1B1E"}},"navbar":{"links":[{"href":"https://support.cloudtalk.io/","label":"Support"}],"primary":{"type":"button","label":"Log in","href":"https://dashboard.cloudtalk.io/"}},"footer":{"socials":{"linkedin":"https://www.linkedin.com/company/cloudtalk.io","youtube":"https://www.youtube.com/channel/UCIVoouQBQ9u6ahSJJ7f5orQ","facebook":"https://www.facebook.com/CloudTalkCallCenter","instagram":"https://www.instagram.com/cloudtalk_io"},"links":[{"header":"Product","items":[{"label":"Pricing","href":"https://www.cloudtalk.io/pricing"},{"label":"AI Voice Agents","href":"https://www.cloudtalk.io/ai-voice-agents"},{"label":"AI Sales Dialer","href":"https://www.cloudtalk.io/dialer"},{"label":"AI Receptionist","href":"https://www.cloudtalk.io/ai-receptionist"},{"label":"Inbound Call Center","href":"https://www.cloudtalk.io/inbound-support-center"},{"label":"Outbound Call Center","href":"https://www.cloudtalk.io/outbound-sales"}]},{"header":"Support","items":[{"label":"Help Center","href":"https://help.cloudtalk.io/en"},{"label":"Status Page","href":"https://status.cloudtalk.io/"},{"label":"Contact Us","href":"https://www.cloudtalk.io/contact"},{"label":"Request a Free Trial","href":"https://www.cloudtalk.io/signup"}]},{"header":"Company","items":[{"label":"Our Story","href":"https://www.cloudtalk.io/our-story"},{"label":"Careers","href":"https://www.cloudtalk.io/careers"},{"label":"Security","href":"https://www.cloudtalk.io/security"},{"label":"Trust Center","href":"https://trust.cloudtalk.io/"},{"label":"Brand Assets","href":"https://www.cloudtalk.io/brand-assets"}]},{"header":"Legal","items":[{"label":"Terms \u0026 Conditions","href":"https://www.cloudtalk.io/terms-and-conditions"},{"label":"Privacy Notice","href":"https://www.cloudtalk.io/privacy-notice"}]}]},"fonts":{"family":"Public Sans"},"styling":{"codeblocks":"system","latex":true},"integrations":{"ga4":{"measurementId":"G-FMQKD83J1Q"}},"contextual":{"options":["copy","view","mcp","cursor","vscode","chatgpt","claude","perplexity"],"display":"header"},"markdown":{"schema":false},"navigation":{"languages":[{"language":"en","href":"en"},{"language":"de","href":"de"},{"language":"es","href":"es"},{"language":"fr","href":"fr"},{"language":"nl","href":"nl"},{"language":"pt","href":"pt"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"cloudtalk","hasAudioNarration":false,"actualSubdomain":"cloudtalk","customDomains":["help.cloudtalk.io"],"gitSource":{"type":"github","owner":"cloudtalk-io","repo":"developer-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"latestBuiltDeploymentHistoryId":"6aeb6572edeafab81dc5bb56","collectionId":"ff5268bf-c894-49c0-8aa9-3204af5b5aca","liveDeploymentHistoryId":"6aeb6572edeafab81dc5bb56","schemaVersion":"v3"},"feedback":{"thumbs":true,"agentFeedback":true},"entitlements":{"AI_CHAT":{"status":"DISABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"DISABLED"}},"buildId":"6aeb67560e1827ae617b1005","clientVersion":"0.0.4054","searchFilterCounts":[{"language":"en","tag":"Help Center","count":450},{"language":"de","tag":"Hilfecenter","count":449},{"language":"es","tag":"Centro de ayuda","count":449},{"language":"fr","tag":"Centre d'aide","count":449},{"language":"nl","tag":"Helpcentrum","count":449},{"language":"pt","tag":"Centro de ajuda","count":449},{"language":"en","tag":"API","count":116},{"language":"en","tag":"API Reference","count":108},{"language":"en","tag":"Integrations","count":97},{"language":"de","tag":"Integrationen","count":97},{"language":"es","tag":"Integraciones","count":97},{"language":"fr","tag":"Intégrations","count":97},{"language":"nl","tag":"Integraties","count":97},{"language":"pt","tag":"Integrações","count":97},{"language":"en","tag":"Dashboard","count":89},{"language":"de","tag":"Dashboard","count":89},{"language":"es","tag":"Dashboard","count":89},{"language":"fr","tag":"Dashboard","count":89},{"language":"nl","tag":"Dashboard","count":89},{"language":"pt","tag":"Dashboard","count":89},{"language":"en","tag":"Numbers \u0026 porting","count":66},{"language":"de","tag":"Nummern \u0026 Portierung","count":66},{"language":"es","tag":"Números y portabilidad","count":66},{"language":"fr","tag":"Numéros et portabilité","count":66},{"language":"nl","tag":"Nummers \u0026 portering","count":66},{"language":"pt","tag":"Números e portabilidade","count":66},{"language":"en","tag":"CRM","count":51},{"language":"de","tag":"CRM","count":51},{"language":"es","tag":"CRM","count":51},{"language":"fr","tag":"CRM","count":51},{"language":"nl","tag":"CRM","count":51},{"language":"pt","tag":"CRM","count":51},{"language":"en","tag":"AI","count":43},{"language":"de","tag":"KI","count":42},{"language":"es","tag":"IA","count":42},{"language":"fr","tag":"IA","count":42},{"language":"nl","tag":"AI","count":42},{"language":"pt","tag":"IA","count":42},{"language":"en","tag":"Porting by country","count":40},{"language":"de","tag":"Portierung nach Land","count":40},{"language":"es","tag":"Portabilidad por país","count":40},{"language":"fr","tag":"Portabilité par pays","count":40},{"language":"nl","tag":"Portering per land","count":40},{"language":"pt","tag":"Portabilidade por país","count":40},{"language":"en","tag":"CloudTalk Phone \u0026 Go","count":38},{"language":"de","tag":"CloudTalk Phone \u0026 Go","count":38},{"language":"es","tag":"CloudTalk Phone y Go","count":38},{"language":"fr","tag":"CloudTalk Phone et Go","count":38},{"language":"nl","tag":"CloudTalk Phone \u0026 Go","count":38},{"language":"pt","tag":"CloudTalk Phone e Go","count":38},{"language":"de","tag":"Erste Schritte","count":33},{"language":"es","tag":"Primeros pasos","count":33},{"language":"fr","tag":"Premiers pas","count":33},{"language":"nl","tag":"Aan de slag","count":33},{"language":"pt","tag":"Primeiros passos","count":33},{"language":"de","tag":"Abrechnung \u0026 Abonnement","count":29},{"language":"es","tag":"Facturación y suscripción","count":29},{"language":"fr","tag":"Facturation et abonnement","count":29},{"language":"nl","tag":"Facturering \u0026 abonnement","count":29},{"language":"pt","tag":"Faturação e subscrição","count":29}],"searchSettings":{"maxResults":8,"showContentSnippets":true}},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"privacy":{"consentBanner":{"enabled":true}},"googleFontsInlined":true},"customCss":[{"filePath":"style.css","content":"html:not(.dark) #navbar>div:first-child{background:#f5f5f5}#navbar img.nav-logo{height:1.3125rem}#navbar a[href^=\"https://dashboard.cloudtalk.io\"],#navbar a[href^=\"https://dashboard.cloudtalk.io\"] *{color:#fff!important}#navbar a[href^=\"https://dashboard.cloudtalk.io\"]{background:#0420d5;height:2.25rem;padding:0 .875rem;border-radius:.625rem;font-weight:600}#navbar a[href^=\"https://dashboard.cloudtalk.io\"]:hover{background:#031aaa;color:#fff!important}.dark #navbar a[href^=\"https://dashboard.cloudtalk.io\"]{background:#0527ff}.dark #navbar a[href^=\"https://dashboard.cloudtalk.io\"]:hover{background:#304cff}#navbar a[href^=\"https://support.cloudtalk.io\"]{background:0 0;color:#181d27!important;box-shadow:inset 0 0 0 1px #d5d7da;height:2.25rem;padding:0 .875rem;border-radius:.625rem;font-weight:600}#navbar a[href^=\"https://support.cloudtalk.io\"]:hover{background:#e9eaeb;color:#181d27!important}.dark #navbar a[href^=\"https://support.cloudtalk.io\"]{background:0 0;color:#ececed!important;box-shadow:inset 0 0 0 1px #373a41}.dark #navbar a[href^=\"https://support.cloudtalk.io\"]:hover{background:#2b303b;color:#ececed!important}html:not(.dark) #assistant-entry{background:#fff}#navbar nav[aria-label=Main]>ul>li:not(:last-child){margin-inline-end:.75rem}#sidebar-content>button,#sidebar-content>div.border-t{display:none}nav#sidebar-content{border-right:0}@media (min-width:1024px){main#content-container{padding-left:3rem!important}}"}],"page":{"pagePath":"api-reference/calls/get-call-details","slug":"/api-reference/calls/get-call-details","pageMetadata":{"title":"Get call details","description":"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes.\n\nThis endpoint is served by `analytics-api.cloudtalk.io`, not the main API host. Returns `400` if `callId` is malformed and `404` if no such call exists.","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /calls/{callId}","href":"/api-reference/calls/get-call-details","autogeneratedByOpenApi":true},"description":{"compiledSource":"\"use strict\";\nconst {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n code: \"code\",\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsxs(_Fragment, {\n children: [_jsx(_components.p, {\n children: \"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes.\"\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"This endpoint is served by \", _jsx(_components.code, {\n children: \"analytics-api.cloudtalk.io\"\n }), \", not the main API host. Returns \", _jsx(_components.code, {\n children: \"400\"\n }), \" if \", _jsx(_components.code, {\n children: \"callId\"\n }), \" is malformed and \", _jsx(_components.code, {\n children: \"404\"\n }), \" if no such call exists.\"]\n })]\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){return _jsx(_Fragment,{})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent}","frontmatter":{},"scope":{"codeStyling":"system","config":{},"pageMetadata":{"title":"Get call details","description":"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes.\n\nThis endpoint is served by `analytics-api.cloudtalk.io`, not the main API host. Returns `400` if `callId` is malformed and `404` if no such call exists.","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /calls/{callId}","href":"/api-reference/calls/get-call-details","autogeneratedByOpenApi":true}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":["/_mintlify/custom/cloudtalk/3405988015c78c5c/theme-toggle.js"],"openApiReferenceData":{"operation":{"servers":["a0bf94f2-25b7-4f60-a550-2b9d3a19fb0e"],"tags":["Calls"],"summary":"Get call details","description":"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes.\n\nThis endpoint is served by `analytics-api.cloudtalk.io`, not the main API host. Returns `400` if `callId` is malformed and `404` if no such call exists.","parameters":["1187b8fc-8330-4950-ac79-b3db9f649376"],"responses":{"200":"84390092-1219-4d72-aa22-0bddf9108a14","400":"1bfc7ebc-fff9-4e2a-b1a6-06eac06db9b0","404":"a21f040c-1caa-4000-b3ca-81273fdb14e0"},"method":"get","type":"path","security":["6d96e362-8e79-44bd-a2f9-bb735965af53"],"path":"/calls/{callId}","baseUrlOptions":["https://analytics-api.cloudtalk.io/api/"],"title":"Get call details","codeSamples":[],"requiredOnlyExamples":false,"requestExampleType":"generated","responseExampleType":"generated","prefillPlaygroundWithExample":true,"prefillPlaygroundExamples":[]},"dependencies":{"parameters":{"1187b8fc-8330-4950-ac79-b3db9f649376":{"name":"callId","in":"path","required":true,"description":"ID of a call","schema":{"type":"number","isRequired":true,"description":"ID of a call","uniqueKey":"","typeLabel":"number"}}},"responses":{"84390092-1219-4d72-aa22-0bddf9108a14":{"description":"Detailed information about a given call","content":{"application/json":{"schema":{"type":"object","properties":{"cdr_id":{"type":"number","uniqueKey":"cdr_id","typeLabel":"number"},"uuid":{"type":"string","uniqueKey":"uuid","typeLabel":"string"},"company_id":{"type":"number","uniqueKey":"company_id","typeLabel":"number"},"date":{"format":"date-time","type":"string","description":"Date when the call started","uniqueKey":"date","typeLabel":"string\u003cdate-time>"},"contact":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of a contact","uniqueKey":"contact.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a contact","uniqueKey":"contact.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"contact.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of a contact","uniqueKey":"contact.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of a contact","uniqueKey":"contact.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"contact.name","typeLabel":"string | null"},"country":{"oneOf":[{"type":"string","description":"Country of a contact","uniqueKey":"contact.country.oneOf.0","typeLabel":"string"},{"type":"null","description":"Country of a contact","uniqueKey":"contact.country.oneOf.1","typeLabel":"null"}],"uniqueKey":"contact.country","typeLabel":"string | null"},"number":{"type":"string","description":"Number of a contact","uniqueKey":"contact.number","typeLabel":"string"}},"uniqueKey":"contact","typeLabel":"object"},"call_tags":{"type":"array","items":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of a tag","uniqueKey":"call_tags.items.[INDEX].id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a tag","uniqueKey":"call_tags.items.[INDEX].id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_tags.items.[INDEX].id","typeLabel":"number | null"},"label":{"oneOf":[{"type":"string","description":"Label of a tag","uniqueKey":"call_tags.items.[INDEX].label.oneOf.0","typeLabel":"string"},{"type":"null","description":"Label of a tag","uniqueKey":"call_tags.items.[INDEX].label.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_tags.items.[INDEX].label","typeLabel":"string | null"}},"uniqueKey":"call_tags.items.[INDEX]","typeLabel":"object"},"uniqueKey":"call_tags","typeLabel":"object[]"},"call_rating":{"oneOf":[{"type":"number","description":"Rating of a call","uniqueKey":"call_rating.oneOf.0","typeLabel":"number"},{"type":"null","description":"Rating of a call","uniqueKey":"call_rating.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_rating","typeLabel":"number | null"},"internal_number":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of an internal number","uniqueKey":"internal_number.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an internal number","uniqueKey":"internal_number.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"internal_number.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an internal number","uniqueKey":"internal_number.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an internal number","uniqueKey":"internal_number.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"internal_number.name","typeLabel":"string | null"},"number":{"type":"string","description":"Phone number of an internal number","uniqueKey":"internal_number.number","typeLabel":"string"}},"uniqueKey":"internal_number","typeLabel":"object"},"call_times":{"type":"object","properties":{"total_time":{"oneOf":[{"type":"number","description":"Total time spent in a call","uniqueKey":"call_times.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in a call","uniqueKey":"call_times.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.total_time","typeLabel":"number | null"},"talking_time":{"oneOf":[{"type":"number","description":"Time spent talking to agent/customer","uniqueKey":"call_times.talking_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent talking to agent/customer","uniqueKey":"call_times.talking_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.talking_time","typeLabel":"number | null"},"wrap_up_time":{"oneOf":[{"type":"number","description":"Time spent in wrap-up screen","uniqueKey":"call_times.wrap_up_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent in wrap-up screen","uniqueKey":"call_times.wrap_up_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.wrap_up_time","typeLabel":"number | null"},"ringing_time":{"oneOf":[{"type":"number","description":"Time spent ringing on an agent","uniqueKey":"call_times.ringing_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent ringing on an agent","uniqueKey":"call_times.ringing_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.ringing_time","typeLabel":"number | null"},"waiting_time":{"oneOf":[{"type":"number","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_times.waiting_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_times.waiting_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.waiting_time","typeLabel":"number | null"},"holding_time":{"oneOf":[{"type":"number","description":"Time spent on hold during a call","uniqueKey":"call_times.holding_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent on hold during a call","uniqueKey":"call_times.holding_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_times.holding_time","typeLabel":"number | null"}},"uniqueKey":"call_times","typeLabel":"object"},"direction":{"type":"string","enum":["incoming","outgoing","internal"],"uniqueKey":"direction","typeLabel":"enum\u003cstring>"},"type":{"type":"string","enum":["power_dialer","predictive_dialer","callback","redirected","transferred","regular"],"uniqueKey":"type","typeLabel":"enum\u003cstring>"},"status":{"type":"string","enum":["answered","missed"],"uniqueKey":"status","typeLabel":"enum\u003cstring>"},"call_steps":{"type":"array","items":{"oneOf":[{"type":"object","properties":{"type":{"type":"string","enum":["queue"],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of a queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of a queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of a queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.name","typeLabel":"string | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was calling the queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.date","typeLabel":"string\u003cdate-time>"},"call_times":{"type":"object","properties":{"total_time":{"oneOf":[{"type":"number","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.total_time","typeLabel":"number | null"},"talking_time":{"oneOf":[{"type":"number","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.talking_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.talking_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.talking_time","typeLabel":"number | null"},"wrap_up_time":{"oneOf":[{"type":"number","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.wrap_up_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.wrap_up_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.wrap_up_time","typeLabel":"number | null"},"ringing_time":{"oneOf":[{"type":"number","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.ringing_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.ringing_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.ringing_time","typeLabel":"number | null"},"waiting_time":{"oneOf":[{"type":"number","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.waiting_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.waiting_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.waiting_time","typeLabel":"number | null"},"holding_time":{"oneOf":[{"type":"number","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.holding_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.holding_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times.holding_time","typeLabel":"number | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.call_times","typeLabel":"object"},"status":{"type":"string","enum":["answered","missed","cold_transfer"],"description":"Status of the queue call step","uniqueKey":"call_steps.items.[INDEX].oneOf.0.status","typeLabel":"enum\u003cstring>"},"reason":{"type":"string","enum":["no_agents_online","no_agents_available","no_agents_picked_up","canceled"],"description":"Reason why the queue missed the call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.reason","typeLabel":"enum\u003cstring>"},"resolved_by":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by","typeLabel":"number | null"},"resolved_by_call":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was resolved","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.date","typeLabel":"string\u003cdate-time>"},"agent":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent.name","typeLabel":"string | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call.agent","typeLabel":"object"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.resolved_by_call","typeLabel":"object"},"strategy":{"type":"string","enum":["ringall","rrmemory","random"],"description":"Strategy used by the queue","uniqueKey":"call_steps.items.[INDEX].oneOf.0.strategy","typeLabel":"enum\u003cstring>"},"agent_calls":{"type":"array","items":{"type":"object","properties":{"type":{"type":"string","enum":["agent"],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].name","typeLabel":"string | null"},"date":{"format":"date-time","type":"string","description":"Date when the agent answered/missed the call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].date","typeLabel":"string\u003cdate-time>"},"call_id":{"type":"number","description":"ID of a call that was answered/missed by an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_id","typeLabel":"number"},"call_times":{"type":"object","properties":{"total_time":{"oneOf":[{"type":"number","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.total_time","typeLabel":"number | null"},"talking_time":{"oneOf":[{"type":"number","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.talking_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.talking_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.talking_time","typeLabel":"number | null"},"wrap_up_time":{"oneOf":[{"type":"number","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.wrap_up_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.wrap_up_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.wrap_up_time","typeLabel":"number | null"},"ringing_time":{"oneOf":[{"type":"number","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.ringing_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.ringing_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.ringing_time","typeLabel":"number | null"},"waiting_time":{"oneOf":[{"type":"number","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.waiting_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.waiting_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.waiting_time","typeLabel":"number | null"},"holding_time":{"oneOf":[{"type":"number","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.holding_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.holding_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times.holding_time","typeLabel":"number | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].call_times","typeLabel":"object"},"group_ids":{"type":"array","items":{"type":"number","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].group_ids.items.[INDEX]","typeLabel":"number"},"description":"IDs of groups that the agent belongs to","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].group_ids","typeLabel":"number[]"},"status":{"type":"string","enum":["answered","missed","cold_transfer"],"description":"Status of the agent call step","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].status","typeLabel":"enum\u003cstring>"},"reason":{"type":"string","enum":["busy","not_picked_up","offline","idle","canceled"],"description":"Reason why agent missed the call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].reason","typeLabel":"enum\u003cstring>"},"resolved_by":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by","typeLabel":"number | null"},"resolved_by_call":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was resolved","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.date","typeLabel":"string\u003cdate-time>"},"agent":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent.name","typeLabel":"string | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call.agent","typeLabel":"object"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX].resolved_by_call","typeLabel":"object"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls.items.[INDEX]","typeLabel":"object"},"uniqueKey":"call_steps.items.[INDEX].oneOf.0.agent_calls","typeLabel":"object[]"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.0","typeLabel":"object"},{"type":"object","properties":{"type":{"type":"string","enum":["agent"],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.name","typeLabel":"string | null"},"date":{"format":"date-time","type":"string","description":"Date when the agent answered/missed the call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.date","typeLabel":"string\u003cdate-time>"},"call_id":{"type":"number","description":"ID of a call that was answered/missed by an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_id","typeLabel":"number"},"call_times":{"type":"object","properties":{"total_time":{"oneOf":[{"type":"number","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in a call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.total_time","typeLabel":"number | null"},"talking_time":{"oneOf":[{"type":"number","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.talking_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent talking to agent/customer","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.talking_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.talking_time","typeLabel":"number | null"},"wrap_up_time":{"oneOf":[{"type":"number","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.wrap_up_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent in wrap-up screen","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.wrap_up_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.wrap_up_time","typeLabel":"number | null"},"ringing_time":{"oneOf":[{"type":"number","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.ringing_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent ringing on an agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.ringing_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.ringing_time","typeLabel":"number | null"},"waiting_time":{"oneOf":[{"type":"number","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.waiting_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time from after leaving IVR to getting answered/missed by agent","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.waiting_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.waiting_time","typeLabel":"number | null"},"holding_time":{"oneOf":[{"type":"number","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.holding_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Time spent on hold during a call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.holding_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times.holding_time","typeLabel":"number | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.1.call_times","typeLabel":"object"},"group_ids":{"type":"array","items":{"type":"number","uniqueKey":"call_steps.items.[INDEX].oneOf.1.group_ids.items.[INDEX]","typeLabel":"number"},"description":"IDs of groups that the agent belongs to","uniqueKey":"call_steps.items.[INDEX].oneOf.1.group_ids","typeLabel":"number[]"},"status":{"type":"string","enum":["answered","missed","cold_transfer"],"description":"Status of the agent call step","uniqueKey":"call_steps.items.[INDEX].oneOf.1.status","typeLabel":"enum\u003cstring>"},"reason":{"type":"string","enum":["busy","not_picked_up","offline","idle","canceled"],"description":"Reason why agent missed the call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.reason","typeLabel":"enum\u003cstring>"},"resolved_by":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by","typeLabel":"number | null"},"resolved_by_call":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a call that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was resolved","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.date","typeLabel":"string\u003cdate-time>"},"agent":{"type":"object","properties":{"id":{"oneOf":[{"type":"number","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.id","typeLabel":"number | null"},"name":{"oneOf":[{"type":"string","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.name.oneOf.0","typeLabel":"string"},{"type":"null","description":"Name of an agent that resolved this call","uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.name.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent.name","typeLabel":"string | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call.agent","typeLabel":"object"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.1.resolved_by_call","typeLabel":"object"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.1","typeLabel":"object"},{"type":"object","properties":{"type":{"type":"string","enum":["ivr"],"uniqueKey":"call_steps.items.[INDEX].oneOf.2.type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of an IVR","uniqueKey":"call_steps.items.[INDEX].oneOf.2.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of an IVR","uniqueKey":"call_steps.items.[INDEX].oneOf.2.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.2.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was on the IVR step","uniqueKey":"call_steps.items.[INDEX].oneOf.2.date","typeLabel":"string\u003cdate-time>"},"total_time":{"oneOf":[{"type":"number","description":"Total time spent in IVR","uniqueKey":"call_steps.items.[INDEX].oneOf.2.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in IVR","uniqueKey":"call_steps.items.[INDEX].oneOf.2.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.2.total_time","typeLabel":"number | null"},"option":{"oneOf":[{"type":"string","description":"Option pressed by the caller","uniqueKey":"call_steps.items.[INDEX].oneOf.2.option.oneOf.0","typeLabel":"string"},{"type":"null","description":"Option pressed by the caller","uniqueKey":"call_steps.items.[INDEX].oneOf.2.option.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.2.option","typeLabel":"string | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.2","typeLabel":"object"},{"type":"object","properties":{"type":{"type":"string","enum":["playback"],"uniqueKey":"call_steps.items.[INDEX].oneOf.3.type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of a playback","uniqueKey":"call_steps.items.[INDEX].oneOf.3.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a playback","uniqueKey":"call_steps.items.[INDEX].oneOf.3.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.3.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was on the playback step","uniqueKey":"call_steps.items.[INDEX].oneOf.3.date","typeLabel":"string\u003cdate-time>"},"file":{"oneOf":[{"type":"string","description":"File played","uniqueKey":"call_steps.items.[INDEX].oneOf.3.file.oneOf.0","typeLabel":"string"},{"type":"null","description":"File played","uniqueKey":"call_steps.items.[INDEX].oneOf.3.file.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.3.file","typeLabel":"string | null"},"total_time":{"oneOf":[{"type":"number","description":"Total time spent in playback","uniqueKey":"call_steps.items.[INDEX].oneOf.3.total_time.oneOf.0","typeLabel":"number"},{"type":"null","description":"Total time spent in playback","uniqueKey":"call_steps.items.[INDEX].oneOf.3.total_time.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.3.total_time","typeLabel":"number | null"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.3","typeLabel":"object"},{"type":"object","properties":{"type":{"type":"string","enum":["transfer"],"uniqueKey":"call_steps.items.[INDEX].oneOf.4.type","typeLabel":"enum\u003cstring>"},"id":{"oneOf":[{"type":"number","description":"ID of a transfer","uniqueKey":"call_steps.items.[INDEX].oneOf.4.id.oneOf.0","typeLabel":"number"},{"type":"null","description":"ID of a transfer","uniqueKey":"call_steps.items.[INDEX].oneOf.4.id.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.4.id","typeLabel":"number | null"},"date":{"format":"date-time","type":"string","description":"Date when the call was on the transfer step","uniqueKey":"call_steps.items.[INDEX].oneOf.4.date","typeLabel":"string\u003cdate-time>"},"endpoint":{"oneOf":[{"type":"string","description":"Endpoint of the transfer","uniqueKey":"call_steps.items.[INDEX].oneOf.4.endpoint.oneOf.0","typeLabel":"string"},{"type":"null","description":"Endpoint of the transfer","uniqueKey":"call_steps.items.[INDEX].oneOf.4.endpoint.oneOf.1","typeLabel":"null"}],"uniqueKey":"call_steps.items.[INDEX].oneOf.4.endpoint","typeLabel":"string | null"},"status":{"type":"string","enum":["answered","missed"],"description":"Status of the transfer call step","uniqueKey":"call_steps.items.[INDEX].oneOf.4.status","typeLabel":"enum\u003cstring>"}},"uniqueKey":"call_steps.items.[INDEX].oneOf.4","typeLabel":"object"}],"uniqueKey":"call_steps.items.[INDEX]","typeLabel":"object"},"description":"List of call steps","uniqueKey":"call_steps","typeLabel":"object[]"},"notes":{"type":"array","items":{"type":"string","uniqueKey":"notes.items.[INDEX]","typeLabel":"string"},"uniqueKey":"notes","typeLabel":"string[]"},"recorded":{"type":"boolean","description":"Indicates if the call was recorded","uniqueKey":"recorded","typeLabel":"boolean"},"out_of_office":{"type":"boolean","description":"Indicates if the call was made in the out of office hours","uniqueKey":"out_of_office","typeLabel":"boolean"}},"uniqueKey":"","typeLabel":"object"},"example":{"cdr_id":12345,"uuid":"aaaa-bbbb-cccc-dddd","company_id":100123,"date":"2022-02-07T13:00:00.000Z","contact":{"id":1,"name":"John Doe","country":"CZ","number":"+420123123123"},"call_tags":[{"id":5,"label":"Lead"}],"call_rating":3,"internal_number":{"id":1,"name":"Europe Sales","number":"+421456456456"},"call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":10,"total_time":80,"waiting_time":20,"holding_time":5},"direction":"incoming","type":"regular","status":"answered","call_steps":[{"type":"ivr","id":1,"date":"2022-02-07T13:00:00.000Z","total_time":10,"option":"1"},{"type":"queue","id":10,"name":"Queue10","date":"2022-02-07T13:00:10.000Z","call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":10,"total_time":80,"waiting_time":10,"holding_time":3},"status":"answered","reason":null,"resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}},"strategy":"rrmemory","agent_calls":[{"type":"agent","id":12,"name":"Agent12","group_ids":[10,20],"date":"2022-02-07T13:00:10.000Z","call_times":{"talking_time":null,"wrap_up_time":null,"ringing_time":5,"total_time":5,"holding_time":null},"status":"missed","reason":"offline","resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}}},{"type":"agent","id":11,"name":"Agent11","group_ids":[10,20],"date":"2022-02-07T13:00:15.000Z","call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":5,"total_time":75,"holding_time":2},"status":"answered","reason":null,"resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}}}]}],"notes":["string"],"recorded":true,"out_of_office":false},"examples":{"Example":{"title":"Example","value":{"cdr_id":12345,"uuid":"aaaa-bbbb-cccc-dddd","company_id":100123,"date":"2022-02-07T13:00:00.000Z","contact":{"id":1,"name":"John Doe","country":"CZ","number":"+420123123123"},"call_tags":[{"id":5,"label":"Lead"}],"call_rating":3,"internal_number":{"id":1,"name":"Europe Sales","number":"+421456456456"},"call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":10,"total_time":80,"waiting_time":20,"holding_time":5},"direction":"incoming","type":"regular","status":"answered","call_steps":[{"type":"ivr","id":1,"date":"2022-02-07T13:00:00.000Z","total_time":10,"option":"1"},{"type":"queue","id":10,"name":"Queue10","date":"2022-02-07T13:00:10.000Z","call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":10,"total_time":80,"waiting_time":10,"holding_time":3},"status":"answered","reason":null,"resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}},"strategy":"rrmemory","agent_calls":[{"type":"agent","id":12,"name":"Agent12","group_ids":[10,20],"date":"2022-02-07T13:00:10.000Z","call_times":{"talking_time":null,"wrap_up_time":null,"ringing_time":5,"total_time":5,"holding_time":null},"status":"missed","reason":"offline","resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}}},{"type":"agent","id":11,"name":"Agent11","group_ids":[10,20],"date":"2022-02-07T13:00:15.000Z","call_times":{"talking_time":60,"wrap_up_time":10,"ringing_time":5,"total_time":75,"holding_time":2},"status":"answered","reason":null,"resolved_by":null,"resolved_by_call":{"id":null,"date":null,"agent":{"id":null,"name":null}}}]}],"notes":["string"],"recorded":true,"out_of_office":false}}},"exampleType":"examples"}},"exampleType":"examples"},"1bfc7ebc-fff9-4e2a-b1a6-06eac06db9b0":{"description":"Bad Request - Invalid call ID","content":{"application/json":{"schema":{"type":"object","properties":{"statusCode":{"type":"number","description":"Status code","uniqueKey":"statusCode","typeLabel":"number"},"message":{"type":"string","description":"The error message","uniqueKey":"message","typeLabel":"string"},"error":{"type":"string","description":"The error name","uniqueKey":"error","typeLabel":"string"}},"uniqueKey":"","typeLabel":"object"},"example":{"statusCode":400,"message":["callId must be a number conforming to the specified constraints"],"error":"Bad Request"},"examples":{"Example":{"title":"Example","value":{"statusCode":400,"message":["callId must be a number conforming to the specified constraints"],"error":"Bad Request"}}},"exampleType":"examples"}},"exampleType":"examples"},"a21f040c-1caa-4000-b3ca-81273fdb14e0":{"description":"Call not found","content":{"application/json":{"schema":{"type":"object","properties":{"statusCode":{"type":"number","description":"Status code","uniqueKey":"statusCode","typeLabel":"number"},"message":{"type":"string","description":"The error message","uniqueKey":"message","typeLabel":"string"},"error":{"type":"string","description":"The error name","uniqueKey":"error","typeLabel":"string"}},"uniqueKey":"","typeLabel":"object"},"example":{"statusCode":404,"message":"Call with id '12456' doesn't exist on company '100123'","error":"Not Found"},"examples":{"Example":{"title":"Example","value":{"statusCode":404,"message":"Call with id '12456' doesn't exist on company '100123'","error":"Not Found"}}},"exampleType":"examples"}},"exampleType":"examples"}},"security":{"6d96e362-8e79-44bd-a2f9-bb735965af53":{"basicAuth":{"type":"http","scheme":"basic","description":"HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).","scopes":[],"schemeName":"basicAuth"}}},"servers":{"a0bf94f2-25b7-4f60-a550-2b9d3a19fb0e":{"url":"https://analytics-api.cloudtalk.io/api/"}},"processedSecurityOptions":[{"schemes":[{"scheme":{"type":"http","scheme":"basic","description":"HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).","scopes":[],"schemeName":"basicAuth"},"schema":{"title":"Basic Auth","type":"object","description":"HTTP Basic Authentication. Use your API Access Key ID as the username and your API Access Key Secret as the password. Generate keys in the CloudTalk Dashboard under Account -> Settings -> API Keys (https://dashboard.cloudtalk.io/menu/account/settings/API-keys).","isRequired":true,"properties":{"username":{"type":"string","uniqueKey":"username","isRequired":true,"typeLabel":"string","deprecated":false},"password":{"type":"string","uniqueKey":"password","isRequired":true,"typeLabel":"string","deprecated":false}},"additionalProperties":false,"deprecated":false},"schemeName":"basicAuth","name":"Authorization"}],"title":"basicAuth"}]},"originalFileLocation":"api-reference/openapi.json"},"subdomain":"cloudtalk","siteName":"CloudTalk Help Center","title":"Get call details - CloudTalk Help Center","relatedPagesConfig":{"enabled":true,"limit":3,"mode":"automatic"},"navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/api-reference/calls/get-call-details","matchLevel":0},"de":{"href":"/de","matchLevel":4},"es":{"href":"/es","matchLevel":4},"fr":{"href":"/fr","matchLevel":4},"nl":{"href":"/nl","matchLevel":4},"pt":{"href":"/pt","matchLevel":4}}},"lastModified":"2026-11-04T13:03:45.803Z","originalFileLocation":"api-reference/calls/get-call-details.mdx","locale":"en"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes. This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.\">\u003cmeta data-mint-head name=\"application-name\" content=\"CloudTalk Help Center\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Get call details - CloudTalk Help Center\">\u003cmeta data-mint-head property=\"og:description\" content=\"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes. This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"CloudTalk Help Center\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://help.cloudtalk.io/api-reference/calls/get-call-details\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://cloudtalk.mintlify.app/_mintlify/api/og/v2?division=Calls\u0026amp;title=Get+call+details\u0026amp;description=Returns+everything+recorded+about+a+single+call+%E2%80%94+its+timings%2C+the+steps+it+took+through+the+call+flow%2C+the+agents+and+contacts+involved%2C+tags%2C+rating+and+notes\u0026amp;theme=1e2a8314c967ca8053f46579\u0026amp;signature=8349e0de93c465956302926271e65761f96b4da8c9119becec4331a7f36b53fa\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Get call details - CloudTalk Help Center\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes. This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://cloudtalk.mintlify.app/_mintlify/api/og/v2?division=Calls\u0026amp;title=Get+call+details\u0026amp;description=Returns+everything+recorded+about+a+single+call+%E2%80%94+its+timings%2C+the+steps+it+took+through+the+call+flow%2C+the+agents+and+contacts+involved%2C+tags%2C+rating+and+notes\u0026amp;theme=1e2a8314c967ca8053f46579\u0026amp;signature=8349e0de93c465956302926271e65761f96b4da8c9119becec4331a7f36b53fa\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/cloudtalk/VvADT62SW6ZfhiGL/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"CloudTalk Help Center\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#0527FF\">\u003clink data-mint-head rel=\"canonical\" href=\"https://help.cloudtalk.io/api-reference/calls/get-call-details\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/api-reference/calls/get-call-details.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://help.cloudtalk.io/#organization\",\"name\":\"CloudTalk Help Center\",\"url\":\"https://help.cloudtalk.io\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/cloudtalk/M_FX1uE099dO0_78/logo/light.svg?fit=max\u0026auto=format\u0026n=M_FX1uE099dO0_78\u0026q=85\u0026s=9efde0e0ef215d0b41a2f8f92056e144\"}},{\"@type\":\"WebSite\",\"@id\":\"https://help.cloudtalk.io#website\",\"name\":\"CloudTalk Help Center\",\"url\":\"https://help.cloudtalk.io\",\"publisher\":{\"@id\":\"https://help.cloudtalk.io/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details#webpage\",\"url\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details\",\"name\":\"Get call details\",\"description\":\"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes. This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.\",\"dateModified\":\"2026-11-04T13:03:45.803Z\",\"isPartOf\":{\"@id\":\"https://help.cloudtalk.io#website\"},\"breadcrumb\":{\"@id\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"API Reference\",\"item\":\"https://help.cloudtalk.io/api-reference/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Calls\",\"item\":\"https://help.cloudtalk.io/api-reference/calls/call-history\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Get call details\",\"item\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details\"}]},{\"@type\":[\"TechArticle\",\"APIReference\"],\"@id\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details#apireference\",\"headline\":\"Get call details\",\"name\":\"Get call details\",\"description\":\"Returns everything recorded about a single call — its timings, the steps it took through the call flow, the agents and contacts involved, tags, rating and notes. This endpoint is served by analytics-api.cloudtalk.io, not the main API host. Returns 400 if callId is malformed and 404 if no such call exists.\",\"url\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details\",\"mainEntityOfPage\":{\"@id\":\"https://help.cloudtalk.io/api-reference/calls/get-call-details#webpage\"},\"dateModified\":\"2026-11-04T13:03:45.803Z\",\"publisher\":{\"@id\":\"https://help.cloudtalk.io/#organization\"},\"isPartOf\":{\"@id\":\"https://help.cloudtalk.io#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"CloudTalk Help Center\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"CloudTalk Help Center","nav":{"global":null,"languages":[{"language":"en","tabs":[{"tab":"Help Center","pages":[{"title":"Help Center","href":"/en"}]},{"tab":"API","groups":[{"group":"Getting Started","pages":[{"title":"CloudTalk Developer Documentation","sidebarTitle":"Home","href":"/developers"},{"title":"CloudTalk REST API: Call Center Automation Platform","sidebarTitle":"Introduction","href":"/guides/introduction"},{"title":"How to Authenticate Requests to the CloudTalk REST API","sidebarTitle":"Authentication","href":"/guides/authentication"},{"title":"Quickstart: Make Your First CloudTalk REST API Call","sidebarTitle":"Quickstart","href":"/guides/quickstart"}]},{"group":"API Concepts","pages":[{"title":"CloudTalk API Response Envelope Formats and Schema","sidebarTitle":"Response Envelopes","href":"/guides/response-envelopes"},{"title":"How to Paginate CloudTalk API Collection Responses","sidebarTitle":"Pagination","href":"/guides/pagination"},{"title":"CloudTalk API Rate Limits, Headers, and Throttling","sidebarTitle":"Rate Limiting","href":"/guides/rate-limiting"},{"title":"CloudTalk API HTTP Error Codes: Causes and Resolutions","sidebarTitle":"Error Codes","href":"/guides/error-codes"}]},{"group":"API Reference","pages":[{"title":"CloudTalk REST API v1.7 — Complete Developer Reference","sidebarTitle":"Overview","href":"/api-reference/overview"},{"group":"CueCard","pages":[{"title":"Create CueCard","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /cuecards","href":"/api-reference/cuecard/create-cuecard"}]},{"group":"Agents","pages":[{"title":"List agents","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /agents/index.json","href":"/api-reference/agents/list-agents"},{"title":"Add an agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /agents/add.json","href":"/api-reference/agents/add-an-agent"},{"title":"Edit an agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /agents/edit/{agentId}.json","href":"/api-reference/agents/edit-an-agent"},{"title":"Delete an agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /agents/delete/{agentId}.json","href":"/api-reference/agents/delete-an-agent"}]},{"group":"Groups","pages":[{"title":"List groups","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /groups/index.json","href":"/api-reference/groups/list-groups"},{"title":"Add agent to group","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /groups/add.json","href":"/api-reference/groups/add-agent-to-group"},{"title":"Remove agent from group","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /groups/delete/{agent_id}.json","href":"/api-reference/groups/remove-agent-from-group"}]},{"group":"Bulks","pages":[{"title":"Contact actions","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /bulk/contacts.json","href":"/api-reference/bulks/contact-actions"}]},{"group":"Campaigns","pages":[{"title":"List campaigns","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /campaigns/index.json","href":"/api-reference/campaigns/list-campaigns"},{"title":"Add campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /campaigns/add.json","href":"/api-reference/campaigns/add-campaign"},{"title":"Edit campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /campaigns/edit/{id}.json","href":"/api-reference/campaigns/edit-campaign"},{"title":"Delete campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /campaigns/delete/{id}.json","href":"/api-reference/campaigns/delete-campaign"}]},{"group":"Contacts","pages":[{"title":"List contacts","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /contacts/index.json","href":"/api-reference/contacts/list-contacts"},{"title":"Add contact","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /contacts/add.json","href":"/api-reference/contacts/add-contact"},{"title":"Edit contact","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /contacts/edit/{contactId}.json","href":"/api-reference/contacts/edit-contact"},{"title":"Delete contact","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /contacts/delete/{contactId}.json","href":"/api-reference/contacts/delete-contact"},{"title":"Inspect a contact","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /contacts/show/{contactId}.json","href":"/api-reference/contacts/inspect-a-contact"},{"title":"Attributes","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /contacts/attributes.json","href":"/api-reference/contacts/attributes"},{"title":"Assign contact tags","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /contacts/addTags/{contactId}.json","href":"/api-reference/contacts/assign-contact-tags"},{"title":"Unassign contact tags","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /contacts/removeTags/{contactId}.json","href":"/api-reference/contacts/unassign-contact-tags"},{"title":"List notes","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /notes/index.json","href":"/api-reference/contacts/list-notes"},{"title":"Add note","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /notes/add/{contactId}.json","href":"/api-reference/contacts/add-note"},{"title":"Edit note","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /notes/edit/{noteId}.json","href":"/api-reference/contacts/edit-note"},{"title":"Delete note","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /notes/delete/{noteId}.json","href":"/api-reference/contacts/delete-note"},{"title":"List activities","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /activity/index.json","href":"/api-reference/contacts/list-activities"},{"title":"Add activity","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /activity/add/{contactId}.json","href":"/api-reference/contacts/add-activity"},{"title":"Edit activity","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /activity/edit/{activityId}.json","href":"/api-reference/contacts/edit-activity"},{"title":"Delete activity","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /activity/delete/{activityId}.json","href":"/api-reference/contacts/delete-activity"}]},{"group":"Numbers","pages":[{"title":"List numbers","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /numbers/index.json","href":"/api-reference/numbers/list-numbers"},{"title":"Edit a number","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /numbers/edit/{id}.json","href":"/api-reference/numbers/edit-a-number"},{"title":"Unregister a number","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /numbers/clear/{id}.json","href":"/api-reference/numbers/unregister-a-number"}]},{"group":"Utilities","pages":[{"title":"List countries","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /countries/index.json","href":"/api-reference/utilities/list-countries"},{"title":"List blacklist","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /blacklist/index.json","href":"/api-reference/utilities/list-blacklist"},{"title":"Add number to blacklist","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /blacklist/add.json","href":"/api-reference/utilities/add-number-to-blacklist"},{"title":"Edit number on blacklist","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /blacklist/edit/{id}.json","href":"/api-reference/utilities/edit-number-on-blacklist"},{"title":"Delete number from blacklist","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /blacklist/delete/{id}.json","href":"/api-reference/utilities/delete-number-from-blacklist"}]},{"group":"Sms","pages":[{"title":"Send sms","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /sms/send.json","href":"/api-reference/sms/send-sms"}]},{"group":"Calls","pages":[{"title":"Call history","description":"Returns call history. Filter by the numbers involved (`public_internal`, `public_external`), a date range (`date_from`, `date_to`), `contact_id`, `user_id`, `agent_extension`, call `type` or `status`, `tag_id`, or a specific `call_id`; page through the result with `limit` and `page`.","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /calls/index.json","href":"/api-reference/calls/call-history"},{"title":"Get call details","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /calls/{callId}","href":"/api-reference/calls/get-call-details"},{"title":"Recording media","description":"Api endpoint returns media data of recording for selected call. Media data are returned in WAV format.","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /calls/recording/{callId}.json","href":"/api-reference/calls/recording-media"},{"title":"Delete call recording","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /recordings/delete/{callId}.json","href":"/api-reference/calls/delete-call-recording"},{"title":"Make a call","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /calls/create.json","href":"/api-reference/calls/make-a-call"},{"title":"Group statistics","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /statistics/realtime/groups.json","href":"/api-reference/calls/group-statistics"}]},{"group":"Contact tags","pages":[{"title":"List contact tags","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /tags/index.json","href":"/api-reference/contact-tags/list-contact-tags"},{"title":"Add a contact tag","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /tags/add.json","href":"/api-reference/contact-tags/add-a-contact-tag"},{"title":"Edit a contact tag","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /tags/edit/{id}.json","href":"/api-reference/contact-tags/edit-a-contact-tag"},{"title":"Delete a contact tag","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /tags/delete/{id}.json","href":"/api-reference/contact-tags/delete-a-contact-tag"}]},{"group":"Conversation Intelligence","pages":[{"title":"Summary","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/summary","href":"/api-reference/conversation-intelligence/summary"},{"title":"Overall sentiment","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/overall-sentiment","href":"/api-reference/conversation-intelligence/overall-sentiment"},{"title":"Talk-listen ratio","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/talk-listen-ratio","href":"/api-reference/conversation-intelligence/talk-listen-ratio"},{"title":"Topics","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/topics","href":"/api-reference/conversation-intelligence/topics"},{"title":"Transcription","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/transcription","href":"/api-reference/conversation-intelligence/transcription"},{"title":"Smart notes","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/smart-notes","href":"/api-reference/conversation-intelligence/smart-notes"},{"title":"Call details link","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /ai/calls/{callId}/details-link","href":"/api-reference/conversation-intelligence/call-details-link"}]},{"group":"VoiceAgent","pages":[{"title":"Initiate VoiceAgent call","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /voice-agent/calls","href":"/api-reference/voiceagent/initiate-voiceagent-call"},{"title":"Stop outbound VoiceAgent calls","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /voice-agent/outbound/kill","href":"/api-reference/voiceagent/stop-outbound-voiceagent-calls"},{"title":"List voice agents","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /voice-agents","href":"/api-reference/voiceagent/list-voice-agents"},{"title":"Create a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /voice-agents","href":"/api-reference/voiceagent/create-a-voice-agent"},{"title":"Get a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /voice-agents/{voiceAgentId}","href":"/api-reference/voiceagent/get-a-voice-agent"},{"title":"Replace a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /voice-agents/{voiceAgentId}","href":"/api-reference/voiceagent/replace-a-voice-agent"},{"title":"Delete a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /voice-agents/{voiceAgentId}","href":"/api-reference/voiceagent/delete-a-voice-agent"},{"title":"Attach a knowledge base to a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /voice-agents/{voiceAgentId}/knowledge-bases/{knowledgeBaseId}","href":"/api-reference/voiceagent/attach-a-knowledge-base-to-a-voice-agent"},{"title":"Detach a knowledge base from a voice agent","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /voice-agents/{voiceAgentId}/knowledge-bases/{knowledgeBaseId}","href":"/api-reference/voiceagent/detach-a-knowledge-base-from-a-voice-agent"},{"title":"List knowledge bases","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /knowledge-bases","href":"/api-reference/voiceagent/list-knowledge-bases"},{"title":"Create a knowledge base","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /knowledge-bases","href":"/api-reference/voiceagent/create-a-knowledge-base"},{"title":"Upload a knowledge base file","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /knowledge-bases/files","href":"/api-reference/voiceagent/upload-a-knowledge-base-file"},{"title":"Delete a knowledge base","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /knowledge-bases/{knowledgeBaseId}","href":"/api-reference/voiceagent/delete-a-knowledge-base"}]},{"group":"Dialer","pages":[{"title":"List dialer campaigns","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns","href":"/api-reference/dialer/list-dialer-campaigns"},{"title":"Create a dialer campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /dialer/campaigns","href":"/api-reference/dialer/create-a-dialer-campaign"},{"title":"Get a dialer campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}","href":"/api-reference/dialer/get-a-dialer-campaign"},{"title":"Delete a dialer campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /dialer/campaigns/{campaignId}","href":"/api-reference/dialer/delete-a-dialer-campaign"},{"title":"Update a dialer campaign","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json patch /dialer/campaigns/{campaignId}","href":"/api-reference/dialer/update-a-dialer-campaign"},{"title":"Get a campaign's associations","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/associations","href":"/api-reference/dialer/get-a-campaigns-associations"},{"title":"Replace a campaign's associations","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /dialer/campaigns/{campaignId}/associations","href":"/api-reference/dialer/replace-a-campaigns-associations"},{"title":"Get a campaign's disposition buttons","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/disposition-buttons","href":"/api-reference/dialer/get-a-campaigns-disposition-buttons"},{"title":"Replace a campaign's disposition buttons","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /dialer/campaigns/{campaignId}/disposition-buttons","href":"/api-reference/dialer/replace-a-campaigns-disposition-buttons"},{"title":"List disposition tags","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/disposition-tags","href":"/api-reference/dialer/list-disposition-tags"},{"title":"Get a campaign's statistics","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/statistics","href":"/api-reference/dialer/get-a-campaigns-statistics"},{"title":"List a campaign's contacts","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/contacts","href":"/api-reference/dialer/list-a-campaigns-contacts"},{"title":"Peek at the next contacts to be dialed","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/contacts/next","href":"/api-reference/dialer/peek-at-the-next-contacts-to-be-dialed"},{"title":"Get one campaign contact","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/campaigns/{campaignId}/contacts/{campaignContactId}","href":"/api-reference/dialer/get-one-campaign-contact"},{"title":"Request a campaign data export","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /dialer/campaigns/{campaignId}/exports","href":"/api-reference/dialer/request-a-campaign-data-export"},{"title":"Get an export job's status","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/exports/{jobId}","href":"/api-reference/dialer/get-an-export-jobs-status"},{"title":"Get a download link for a completed export","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/exports/{jobId}/download","href":"/api-reference/dialer/get-a-download-link-for-a-completed-export"},{"title":"List call scripts","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/scripts","href":"/api-reference/dialer/list-call-scripts"},{"title":"Create a call script","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /dialer/scripts","href":"/api-reference/dialer/create-a-call-script"},{"title":"Get a call script","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/scripts/{scriptId}","href":"/api-reference/dialer/get-a-call-script"},{"title":"Archive a call script","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /dialer/scripts/{scriptId}","href":"/api-reference/dialer/archive-a-call-script"},{"title":"Update a call script","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json patch /dialer/scripts/{scriptId}","href":"/api-reference/dialer/update-a-call-script"},{"title":"List surveys","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/surveys","href":"/api-reference/dialer/list-surveys"},{"title":"Create a survey","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /dialer/surveys","href":"/api-reference/dialer/create-a-survey"},{"title":"Get a survey","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /dialer/surveys/{surveyId}","href":"/api-reference/dialer/get-a-survey"},{"title":"Rename or archive a survey","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json patch /dialer/surveys/{surveyId}","href":"/api-reference/dialer/rename-or-archive-a-survey"},{"title":"Replace a survey's questions","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json put /dialer/surveys/{surveyId}/questions","href":"/api-reference/dialer/replace-a-surveys-questions"}]},{"group":"Webhooks","pages":[{"title":"List webhook event types","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/event-types","href":"/api-reference/webhooks/list-webhook-event-types"},{"title":"List webhook endpoints","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/endpoints","href":"/api-reference/webhooks/list-webhook-endpoints"},{"title":"Create a webhook endpoint","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /webhooks/endpoints","href":"/api-reference/webhooks/create-a-webhook-endpoint"},{"title":"Get a webhook endpoint","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/endpoints/{endpointId}","href":"/api-reference/webhooks/get-a-webhook-endpoint"},{"title":"Delete a webhook endpoint","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json delete /webhooks/endpoints/{endpointId}","href":"/api-reference/webhooks/delete-a-webhook-endpoint"},{"title":"Update a webhook endpoint","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json patch /webhooks/endpoints/{endpointId}","href":"/api-reference/webhooks/update-a-webhook-endpoint"},{"title":"Get the signing secret","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/endpoints/{endpointId}/secret","href":"/api-reference/webhooks/get-the-signing-secret"},{"title":"Rotate the signing secret","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /webhooks/endpoints/{endpointId}/secret/rotate","href":"/api-reference/webhooks/rotate-the-signing-secret"},{"title":"Send a test event","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /webhooks/endpoints/{endpointId}/test","href":"/api-reference/webhooks/send-a-test-event"},{"title":"List deliveries","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/endpoints/{endpointId}/deliveries","href":"/api-reference/webhooks/list-deliveries"},{"title":"Get a delivery","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json get /webhooks/endpoints/{endpointId}/deliveries/{deliveryId}","href":"/api-reference/webhooks/get-a-delivery"},{"title":"Retry a delivery","deprecated":null,"version":null,"openapi":"/api-reference/openapi.json post /webhooks/endpoints/{endpointId}/deliveries/{deliveryId}/retry","href":"/api-reference/webhooks/retry-a-delivery"}]}]}]},{"tab":"Webhooks","pages":[{"title":"Webhooks","href":"/guides/webhooks/overview"}]},{"tab":"MCP","pages":[{"title":"MCP","href":"/guides/mcp/overview"}]},{"tab":"What's new","pages":[{"title":"What's new","href":"/changelog"}]}]},{"language":"de","pages":[{"title":"de","href":"/de"}]},{"language":"es","pages":[{"title":"es","href":"/es"}]},{"language":"fr","pages":[{"title":"fr","href":"/fr"}]},{"language":"nl","pages":[{"title":"nl","href":"/nl"}]},{"language":"pt","pages":[{"title":"pt","href":"/pt"}]}]},"basePath":"","title":"Get call details - CloudTalk Help Center","buildId":"dpl_345ReqzYaAjzS9QpeJemsKdb7KDj","deploymentId":"dpl_345ReqzYaAjzS9QpeJemsKdb7KDj","dynamics":["c2aa737661","2b790eda92","b0f84f53ff","a9bb46feb3"],"chunks":["OpenApiReferenceProvider-C8RPHPxo.js","utils-0BK-9q6z.js","cloneDeep-izs3Hzxb.js","_Uint8Array-BVIqJ90l.js","isObjectLike-C8vmzPEN.js","isArray-Dcu1dQ5t.js","utils-DfjzsUJT.js","toString-BX-iyh8G.js","isSymbol-CSH9U2Gm.js","addUniqueKeysToSchema-B4v9psJ4.js","snippetPresets-CpTQv-Ez.js","style-to-object-BY3JEAdk.js","v4-DIgz8zy6.js","ApiExamples-BNP-Fvr0.js","isEqual-BfaiBbcl.js","usePlaygroundInputsStore-BSgu6h1D.js","shallow-Biv1i9Gs.js","getApiPlaygroundDisplay-BoGOXhtF.js","CodeSnippet-DvQoT18_.js","CodeSnippets-Dnpa15xT.js","Page-Buji1S4J.js","getPastedJson-xAIyhUFE.js","icon-S6FBih11.js","MethodPill-SaYeUZyk.js","DuplicateIcon-Cs-p3v2Q.js","createIcon-DjCFEoHq.js","DynamicMarkdown-BcnBltEQ.js","SectionHeading-BUBl0eEF.js","axios-vUo_bRtp.js","Markdown-h4cOoD8d.js","clsx-B2v50t8t.js","lib-DuNMoZ05.js","lib-B8HbPgcC.js","html-void-elements-mCSPHezU.js","dist-DJnKvr0g.js","katex-YMM-FMeD.js","marked.esm-CZWythHk.js","AssistantPageLink-BHrrjR1K.js"]}