Conversation Intelligence
AI-powered call transcription, summaries, and insights
By Shelby and 1 other2 authors11 articles
- Conversation IntelligenceLet AI minimize repetitive tasks and provide valuable customer insights with intelligent transcription and post-call automations
- Conversation Intelligence plans: CI Basic and CI PlusWhat CI Basic and CI Plus include, how the 30-day trial works on each plan, how to switch between them, and how to cancel
- Notes & TaggingLeverage AI to automatically summarize your calls and add relevant tags.
- Call TranscriptsLet AI transcribe your calls to get the most out of Conversation Intelligence.
- Sentiment AnalysisSet up sentiment analysis and gain insights into call tone and customer interactions
- Talk/Listen RatioLet AI help you monitor the balance between customer and agent interaction
- Topics ExtractionLet AI identify and keep track of key topics in your call conversations
- Trending TopicsIdentify emerging customer interests and issues, before they escalate.
- Call ScoringLearn how CloudTalk automatically scores calls and provides instant feedback to support better coaching and call quality
- AI Email Follow-UpsDraft a follow-up email from any call's details page: what was discussed, agreed and the next steps, ready to edit and copy. Part of CI Plus.
- Custom Summary TemplatesCreate and assign custom call summary templates. Part of CI Plus.