Troubleshooting & FAQs
Quick troubleshooting guides and FAQs to help you get CloudTalk working smoothly again
By Valeriia and 1 other2 authors19 articles
Calling
Common problems that occur during active calls, such as audio quality, delays, dropped calls, or call controls not working.
Outbound Calls Not ConnectingSteps to diagnose and fix outbound calling problems
Inbound Calls Not Reaching CloudTalkFind out why inbound calls aren’t ringing your agents and how to fix it
Voicemail Not Working / Not Playing AudioTroubleshoot missing voicemail audio, silent recordings, or callers unable to leave messages
Can’t Hear or Poor Audio During CallsStep-by-step troubleshooting for fixing poor call audio in CloudTalk
Report Call IssuesCall ID and Log ID codes: where to find them and how to report issues with your calls
Messaging
FAQs and troubleshooting tips for messaging-related issues.
Cannot Send or Receive SMSTroubleshoot issues with sending or receiving SMS in CloudTalk
Cannot Send or Receive MMSLearn why MMS may fail in CloudTalk and how to restore media messaging
WhatsApp Not Sending or Receiving MessagesTroubleshoot common issues with sending or receiving WhatsApp messages in CloudTalk
Campaigns & Dialer
FAQs and troubleshooting guidance for issues related to using the dialer.
CloudTalk Dialer Not Accessible or Not ActivatedHow to identify and fix common reasons why the Dialer is missing or unavailable
Dialer Not Moving to the Next CallLearn why your dialer may stop progressing to the next contact and how to resolve the most common causes.
Call Dispositions or Outcomes Not Syncing to CRMHow to troubleshoot missing or unsynced call outcomes in your CRM
Numbers management
Common issues with purchasing, assigning, porting, or configuring phone numbers
Cannot Purchase or Replace a NumberLearn what prevents number purchase or replacement and how to fix it quickly
Can’t Remove or Delete a Phone Number from CloudTalkHow to request number deletion, what changes after removal, and when the update applies
Contacts & CSV import
FAQs and fixes for issues related to managing contacts and importing data via CSV.
CSV Import StuckWhat to do when your contact CSV import is stuck or taking longer than expected
Upload of CSV File FailsTroubleshoot CSV upload errors, delays, and formatting problems
Campaigns Import IssuesWhy Campaigns skip certain contacts and how to troubleshoot audience-building issues
Duplicate Contacts Behave UnexpectedlyLearn why duplicate contacts appear and how to handle them
CloudTalk Go
FAQs and troubleshooting tips for issues specific to the mobile app.
Troubleshooting CloudTalk GoFix common issues with calls, connectivity, and notifications on your CloudTalk Mobile App
Mobile App Not Receiving CallsHow to troubleshoot situations where CloudTalk Go stops receiving calls or notifications.