Troubleshooting & FAQs
Quick troubleshooting guides and FAQs to help you get CloudTalk working smoothly again
Calling
Common problems that occur during active calls, such as audio quality, delays, dropped calls, or call controls not working.
- Outbound Calls Not ConnectingSteps to diagnose and fix outbound calling problems
- Inbound Calls Not Reaching CloudTalkFind out why inbound calls aren’t ringing your agents and how to fix it
- Voicemail Not Working / Not Playing AudioTroubleshoot missing voicemail audio, silent recordings, or callers unable to leave messages
- Can’t Hear or Poor Audio During CallsStep-by-step troubleshooting for fixing poor call audio in CloudTalk
- Report Call IssuesCall ID and Log ID codes: where to find them and how to report issues with your calls
- External Callers Hear "Number Does Not Exist" for a CloudTalk NumberFind out why a working CloudTalk number can still be unreachable from outside phone networks, and what to do about it
- Inbound Call Shows the Wrong Caller NumberFind out why CloudTalk sometimes displays a different number than the actual caller, and how to report it
Messaging
FAQs and troubleshooting tips for messaging-related issues.
- Cannot Send or Receive SMSTroubleshoot issues with sending or receiving SMS in CloudTalk
- Cannot Send or Receive MMSLearn why MMS may fail in CloudTalk and how to restore media messaging
- WhatsApp Not Sending or Receiving MessagesTroubleshoot common issues with sending or receiving WhatsApp messages in CloudTalk
Campaigns & Dialer
FAQs and troubleshooting guidance for issues related to using the dialer.
- CloudTalk Dialer Not Accessible or Not ActivatedHow to identify and fix common reasons why the Dialer is missing or unavailable
- Dialer Not Moving to the Next CallLearn why your dialer may stop progressing to the next contact and how to resolve the most common causes.
- Call Dispositions or Outcomes Not Syncing to CRMHow to troubleshoot missing or unsynced call outcomes in your CRM
Numbers management
Common issues with purchasing, assigning, porting, or configuring phone numbers
- Cannot Purchase or Replace a NumberLearn what prevents number purchase or replacement and how to fix it quickly
- Can’t Remove or Delete a Phone Number from CloudTalkHow to request number deletion, what changes after removal, and when the update applies
- Unauthorized Port-Out Requests: What to DoWhat to do if your number is being transferred away without your request.
Contacts & CSV import
FAQs and fixes for issues related to managing contacts and importing data via CSV.
- CSV Import StuckWhat to do when your contact CSV import is stuck or taking longer than expected
- Upload of CSV File FailsTroubleshoot CSV upload errors, delays, and formatting problems
- Campaigns Import IssuesWhy Campaigns skip certain contacts and how to troubleshoot audience-building issues
- Duplicate Contacts Behave UnexpectedlyLearn why duplicate contacts appear and how to handle them
CloudTalk Go
FAQs and troubleshooting tips for issues specific to the mobile app.
Billing
Troubleshooting guides for credit, payment, and invoice issues.
Account, login & security
Login, SSO, password, and account access and security help
CloudTalk Phone
Fixes for the CloudTalk Phone desktop and web app: crashes, loading problems, and login issues.