No. There is currently no monthly cap on auto top-up charges.
Each time your balance drops below your threshold, your card is charged for the set top-up amount. If your usage increases, the number of charges increases accordingly.
Why there’s no cap
Auto top-up is designed to prevent service interruptions.
If a spending cap were applied, your credit could stop replenishing, which would interrupt calling.
If your usage spikes, you may see multiple charges in a short period.
How to stay in control
While there’s no built-in cap, you can monitor and manage your spending in several ways:
✅ Set a higher top-up amount
Auto top-ups are triggered when your balance drops below your configured threshold. A higher top-up amount results in fewer charges, making spending easier to track. Fewer charges also make unusual patterns easier to spot.
✅ Export and review credit movements
Download your Export credit movements file from Dashboard > Billing regularly.
The file shows every individual charge, helping you identify what is using your credit, such as international calls, forwarded calls, or usage beyond Fair Usage Policy limits.
✅ Check Usage & overages details
The Usage & overages details section in the Billing page provides a high-level breakdown of your credit usage. Review it regularly to understand trends and changes in usage.
What to do if your charges increase unexpectedly
If your charges are higher than expected:
Download your Export credit movements file from Dashboard > Billing and review what caused the increase
Check if any users exceeded their Fair Usage Policy limits
Check for forwarded calls to external numbers
Check for international or premium calls outside your package
If you cannot identify the cause or believe a charge is incorrect, contact CloudTalk Support
Need help or have a question? Just reach out through our Support portal — we’re here for you.