This article explains how the CloudTalk + Greenhouse integration works and what data is synced between the two platforms after setup.
User level: Admin, Supervisor, Agent
Ready to configure the CloudTalk + Greenhouse integration?
Follow the step-by-step instructions in our Configure Greenhouse guide.
Call Logging and Data Exchange
Contact Sync
When the Greenhouse integration is configured, CloudTalk performs an initial import of all candidate records from Greenhouse. From that point, any updates made in Greenhouse are automatically reflected in CloudTalk.
How sync works:
Candidates are imported with first name, last name, email, and phone number.
Updates to candidate details in Greenhouse are reflected in CloudTalk, including the Created timestamp on new records.
Removing a candidate in Greenhouse does not delete them in CloudTalk.
Each candidate is linked to one main job listing. If a candidate is registered for a different job, Greenhouse creates a new candidate profile, which CloudTalk imports separately.
Call Logging & Export
After each call, CloudTalk automatically adds a note to the candidate's profile in Greenhouse containing the following details.
Call Field Mapping
CloudTalk Field | Greenhouse Note Field |
CloudTalk number | CloudTalk number |
Customer number | Caller's number |
Call duration | Duration |
Call tags | Tags |
Call notes | Notes |
Recording link | Recording link |
SMS Logging
All inbound and outbound SMS messages sent through CloudTalk are logged to the candidate's activity history in Greenhouse and linked to their primary job listing whenever possible.
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