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Configure My Integration
How do I configure my integration?
How do I configure my integration? integration setup is quick and easy.

Erika Babat avatar
Written by Erika Babat
Updated over a week ago

Before you add the into CloudTalk, make sure that you have purchased and set up your account in Also, don't forget to enable the importing of telephony system calls in your data capture settings.

If you’re not a Technical Administrator in, ask someone who is to add the integration for you.

Note: You need to be a Technical Administrator in Gong to approve OAuth access.

Adding into CloudTalk

  1. Log into CloudTalk Dashboard account

  2. Click on Account > Integrations in the left sidebar menu

  3. Select integration and click on the "+Add" button to install the integration

  4. You will be redirected to, click "Allow" to connect CloudTalk and This is an OAuth integration.

  5. You will be redirected back to CloudTalk where you can customize your integration settings.

  6. CloudTalk Integration Settings

    • Caption - The name of your integration under Account > Integrations.

      Useful if you have multiple Gong accounts, connected to CloudTalk.

    • Log calls between internal contactsEnable/Disable

      This allows you to send agents their call recordings.

    • Log calls in for unassociated call numbersEnable/Disable

      Sends calls to for those phone numbers that aren’t associated with contacts.

    • Connected numbers

      This allows you to send call recordings only from specific CloudTalk numbers.

  7. Click Save

And that's it!

If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!

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