> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was my webhook paused and how do i recover it

> [!NOTE]
>
> This article explains why CloudTalk automatically disables a webhook endpoint that keeps failing, and how to get it running again, including recovering the events you missed.

**User level:** Admin

***

## Why an endpoint gets disabled

When a delivery to your webhook endpoint doesn't get a successful (2xx) response, CloudTalk retries it automatically, up to 50 times over about 11.5 hours.

If your endpoint keeps failing continuously for about **5 days**, CloudTalk disables it automatically and stops sending events to it. This keeps a broken endpoint from building up an endless backlog of failed deliveries.

Account admins receive an email when an endpoint is disabled, and again when it's re-enabled.

## How to get it working again

1. **Fix your endpoint** so it returns an HTTP 2xx response to incoming webhook requests.
2. **If you fix it within 12 hours** of the endpoint being disabled, there's nothing more to do. During those 12 hours, CloudTalk keeps testing your endpoint. As soon as it responds successfully, CloudTalk re-enables it automatically and replays the events it missed.
3. **If more than 12 hours have passed,** turn the endpoint back on yourself:
   1. Go to **Settings > Webhooks** and open the endpoint.
   2. Switch the endpoint back on.
   3. Use **Recover** to replay the deliveries that failed while it was disabled.

## How long missed events are kept

Event payloads are kept for **30 days**. Within that time, you can resend single events or recover failed deliveries. After 30 days, they're deleted and can no longer be replayed.

> [!TIP]
>
> If you're testing webhooks with a public testing tool, such as webhook.site, remember that these endpoints can go offline or stop responding. That counts as a failing endpoint, so it can be disabled the same way as a production endpoint.

For the full retry schedule and tips for building a reliable endpoint, see [Webhook Delivery, Retries, and Best Practices](https://help.cloudtalk.io/guides/webhooks/delivery.md).

***

Need help or have a question? Reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884). We're here for you.


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