> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging in CloudTalk

> Text your customers by SMS, MMS, or WhatsApp from CloudTalk. Start here to find the right guide.

<Note>
  Text your customers by SMS, MMS, or WhatsApp straight from CloudTalk, in the same place where you handle their calls.
</Note>

**User level:** Admin, Agent

***

All your conversations live in the **Messages** section of CloudTalk Phone, on desktop and mobile. SMS and WhatsApp chats with the same customer sit side by side, so your team always sees the full conversation.

<h2 id="choose-a-channel">
  Choose a channel
</h2>

<CardGroup cols={3}>
  <Card title="SMS" icon="message" href="/en/articles/3765739-text-messaging">
    Send and receive text messages from your CloudTalk numbers.
  </Card>

  <Card title="MMS" icon="image" href="/en/articles/6202066-how-to-send-mms-messages">
    Add images to your text messages, like a product photo.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" href="/en/articles/6811232-how-to-use-whatsapp-with-cloudtalk">
    Chat with customers on WhatsApp from a CloudTalk number, in the same inbox as your SMS.
  </Card>
</CardGroup>

<h2 id="what-you-need-to-get-started">
  What you need to get started
</h2>

| **Channel** | **You need** | **Start here** |
| - | - | - |
| **SMS** | A CloudTalk number that supports SMS. US numbers also need A2P 10DLC registration before you can send to the US. | [SMS-capable numbers](/en/articles/11959017-cloudtalk-sms-capable-numbers-and-sms-reachability)<br />[A2P registration](/en/articles/7222203-registering-standard-usa-numbers-for-messaging-a2p-10dlc) |
| **MMS** | A CloudTalk number that supports MMS. | [Sending MMS](/en/articles/6202066-how-to-send-mms-messages) |
| **WhatsApp** | A CloudTalk number activated for WhatsApp, connected to your WhatsApp Business Account. | [Activating WhatsApp](/en/articles/7033929-how-to-activate-a-whatsapp-integration-number) |

<h2 id="sending-and-managing-messages">
  Sending and managing messages
</h2>

* [Text Messaging](/en/articles/3765739-text-messaging): start chats, reply, see delivery status, and resend failed messages
* [Starting WhatsApp Chats](/en/articles/9196477-starting-whatsapp-chats): start a WhatsApp conversation with a customer
* [Message Inbox Filters](/en/articles/9082531-message-inbox-filters): find the chats you need by channel, number, or status
* [Message Notifications and Controls](/en/articles/message-notifications-and-controls): choose which numbers and channels notify you

<h2 id="troubleshooting">
  Troubleshooting
</h2>

* [Cannot Send or Receive SMS](/en/articles/12959333-cannot-send-or-receive-sms)
* [Cannot Send or Receive MMS](/en/articles/13131043-cannot-send-or-receive-mms)
* [WhatsApp Not Sending or Receiving Messages](/en/articles/13333950-whatsapp-not-sending-or-receiving-messages)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884). We're here for you.


## Related topics

- [Welcome to CloudTalk](/en/index.md)
- [CloudTalk CTI](/en/articles/13385830-cloudtalk-cti.md)
- [How to Use WhatsApp with CloudTalk](/en/articles/6811232-how-to-use-whatsapp-with-cloudtalk.md)


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