> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Cloudtalk with MS Teams

> Set up your CloudTalk phone from your Teams dashboard and create a centralized location for calling data and contact records.

> [!NOTE]
>
> In this article, you will learn how to make and receive calls and use CloudTalk features directly within Microsoft Teams.

**User Level:** Admin, Supervisor, Agent

***

> [!WARNING]
>
> **Ready to configure the CloudTalk + MS Teams?**\
> Follow the step-by-step instructions in our [Configure MS Teams](/en/articles/14410073-configure-ms-teams) guide.

Integrating CloudTalk phone features into your MS Teams workplace can reduce clutter in your workflows with a simplified dialing process that consolidates the apps agents need to use to communicate with clients. Our [Teams integration](https://appsource.microsoft.com/en-us/product/office/wa200007800) offers Microsoft users an in-app experience of CloudTalk Phone’s essential functionalities.

![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9691181/a22d0be5ad9d-2-1.jpg?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=9fed117527d4592210a61127fdd0ad23)

### CloudTalk Phone CTI

Once you’ve added the [CloudTalk app for MS Teams](https://appsource.microsoft.com/en-us/product/office/wa200007800), you can access the following features directly from your Teams sidebar:

* **Call history & details**: review past calls and their metadata

* **Contact management**: view and edit contact information in-app

* **Outbound calls**: launch calls from Teams (requires the CloudTalk Desktop app running in the background)

* **Dial pad**: select outbound numbers or place anonymous calls

* **Messaging**: send and receive SMS messages through the Messages section of the CTI

* **Two-way status sync**: keep agent status aligned in Teams and CloudTalk Phone

* **Azure SSO login**: sign in securely with Microsoft credentials

![](https://mintcdn.com/cloudtalk/xThBLPBhlC-F-U2z/images/help-center/articles/9691181/cb05d11a52b0-1-1.png?fit=max\&auto=format\&n=xThBLPBhlC-F-U2z\&q=85\&s=1a5bea2ea5a162fe4422ac6c6ff011d2)

![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9691181/187ee94205ce-3-2.jpg?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=e57f3f710d1a9af3aff53f1f99ec7b60)

## Status synchronization

CloudTalk’s CTI integration keeps your agent’s presence consistent across MS Teams and CloudTalk Phone. [Status](/en/articles/7826891-user-status-in-cloudtalk-phone) updates are synchronized both ways:

**Status mapping**

| **MS Teams Status** | **CloudTalk Status** |
| - | - |
| Available | Online |
| Be Right Back | Idle |
| Away | Idle |
| Appear Offline | Offline |

**Sync rules**

* **From CloudTalk → Teams**: When logged into the CloudTalk Desktop app, changing your status (Online / Idle / Offline) updates your MS Teams status.

* **From Teams → CloudTalk**: When logged into Teams, changing your status (Available / Be Right Back / Away / Appear Offline) updates your CloudTalk Phone status.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Configure MS Teams](/en/articles/14410073-configure-ms-teams.md)
- [Using CloudTalk with Microsoft Dynamics 365 Sales](/en/articles/14322905-using-cloudtalk-with-microsoft-dynamics-365-sales.md)
- [Using CloudTalk with Close](/en/articles/13004259-using-cloudtalk-with-close.md)


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