> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Call Details

> Download call analytics details in PDF format

> [!NOTE]
>
> Learn how to customize a PDF report with detailed call data.

#### User Level:

* Analyst

* Supervisor

* Admin

***

## Export to PDF

Detailed call information can now be shared seamlessly across teams and between management and agents. Downloadable PDFs allow information needed for documentation or training purposes to be stored in an easily accessible format.

Each call detail export can be customized. You can select the data types you want to be included in a particular report, and deselect the ones you don't.

![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9591944/d20120d1d30b-screenshot-2025-01-14-at-10-48-24.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=4e12fbebfc8b83acb66d634f30385c05)

Exports are able to be generated for any calls that have been completed. Conversation intelligence data will only exist if your company is using [conversation intelligence](https://help.cloudtalk.io/en/articles/9128167-conversation-intelligence.md) for agents on selected calls, with recording enabled.

### Setup

#### Navigate to Call Details

Export of call details can be found within **Analytics > Call detail** \{*particular call*}. When looking at call logs, select the vertical dots next to an individual log entry and choose **Call details**.

![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9591944/a4959d1e768b-screenshot-2025-01-14-at-11-12-43.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=5da2c16f906f2ff325b33a06445a1c76)

#### Customize Export

1. In the top right of a **Call Details** screen, select **Export to PDF**.

   ![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9591944/2ea2436b55ab-screenshot-2025-01-14-at-11-20-05.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=6dbf5e941f211f92e742548fe745532a)

2. Deselect any additional data types you do not want included in the report. The options are:

   1. **Details** — information about the contact and agent

   2. **Talk/Listen Ratio**

   3. **Sentiment** — percentage scores for positive, neutral, and negative [sentiment analysis](https://help.cloudtalk.io/en/articles/9214658-sentiment-analysis.md), as well as overall

   4. **[Topics](https://help.cloudtalk.io/en/articles/9220291-topics-extraction.md)**

   5. **[Summary](https://help.cloudtalk.io/en/articles/9155454-notes-tagging.md)** [(AI generated)](https://help.cloudtalk.io/en/articles/9155454-notes-tagging.md)

   6. **Tags** (AI marked + user added)

   7. **Notes**

   8. **[Transcription](https://help.cloudtalk.io/en/articles/9214668-call-transcripts.md)**

3. Select **Preview PDF** to check the format of the report.

4. Select **Export** to generate and automatically download the call report.

![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9591944/69438a5f81a0-screenshot-2025-01-14-at-11-05-42.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=6ff35a78f270ba07aec313adfe50799b)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [CloudTalk Analytics guide](https://help.cloudtalk.io/en/articles/10559102-cloudtalk-analytics-guide.md)
- [Call Details in Analytics](https://help.cloudtalk.io/en/articles/9596675-call-details-in-analytics.md)
- [Campaign statistics, call history and exports](https://help.cloudtalk.io/en/articles/17025667-campaign-statistics-call-history-and-exports.md)


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