> ## Documentation Index > Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt > Use this file to discover all available pages before exploring further. # Call Transcripts > Let AI transcribe your calls to get the most out of Conversation Intelligence. > [!NOTE] > > Learn about our transcription model for Conversation Intelligence features. **User Level:** Admin *** > [!WARNING] > > **Want to try CloudTalk AI Analytics?**\ > If you're a CloudTalk customer, you can start a **free 30-day trial** of AI Analytics [here](https://dashboard.cloudtalk.io/?action=subscribe-to-ci). You can cancel anytime, no commitment required. ## Overview Transcriptions are text versions of your recorded calls, automatically generated as part of the **Conversation Intelligence (CI)** package. They make your calls searchable, analyzable, and easier to understand. **Transcriptions for Conversation Intelligence users require no additional setup**. All you need to do is make sure your **call settings are configured to allow call recording**, and that **Conversation Intelligence settings are switched on**. Once these are enabled, every eligible call will be transcribed and made available in your Dashboard, alongside AI-generated notes, summaries, topics, and sentiment analysis. > [!NOTE] > > **ℹ️ Post-call transcription only** CloudTalk transcription works *after* a call ends, it is not a live or real-time feature. Transcripts are generated once the call recording is complete and are then available in your Analytics dashboard. If you are looking for live captions or real-time speech-to-text during an active call, this feature is not currently available in CloudTalk. ## Where to find transcripts You can access call transcripts in **Analytics** from several places. In each case, follow the same path: 1. Open the report (Call Log, Group Report, Agent Report, or AI Analytics). 2. Find the call you want and click the **three dots (⋮) menu**. 3. Select **Call Details**. 4. In the **Recording** tab, scroll down to see the **Transcript**. ![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9214668/07616aae5a4c-screenshot-2025-10-03-at-13-07-43.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=fcc98b29e4f19446725d4cc851e0f46e) > [!WARNING] > > Transcriptions are generated automatically once **Call Recording** is enabled and **Conversation Intelligence** is switched on. ## Key features * **[Searchable](https://help.cloudtalk.io/en/articles/9358615-ai-analytics-report.md#:~:text=%2C%20and%20more.-,Transcript%20Search,-The%20transcript%20search)**: Use the search bar in AI Analytics to find exact words or phrases in call transcripts. Matches are highlighted in real time, and you can open the call detail to review the full transcript in context. * **Navigation**: When you click on a moment in the **call recording player**, the transcript view automatically scrolls to the matching section. (Note: it only works this way, you can't click the transcript to jump in the audio.) * **Export/Download**: Call transcripts can be exported together with other call details in **PDF format** directly from Analytics. There's no bulk export in the Dashboard. To export transcripts in bulk, use the [CloudTalk API](https://help.cloudtalk.io/api-reference/overview.md): list your calls with the call history endpoint, then get each call's transcript by its Call ID. ![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9214668/9e943f00becc-screenshot-2025-10-03-at-09-40-51.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=05717768382774e171f16304a092cd21) ## Languages Conversation Intelligence has two separate language settings, and they work differently. It helps to understand both, because one is detected automatically and the other is something you choose. * **Transcription language** is the language your call is transcribed in. CloudTalk detects it automatically, per call. * **AI output language** is the language your summaries and smart notes are written in. You control it with the **Language** setting in your Conversation Intelligence settings (see below). ### Transcription language CloudTalk automatically detects the language spoken on each call and transcribes it in that language. You don't need to configure anything. > [!TIP] > > CloudTalk transcribes calls with two AssemblyAI models. > > **Universal-3.5 Pro** (AssemblyAI's most accurate model): *Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Mandarin Chinese, Norwegian, Portuguese, Spanish, Swedish, Turkish, Vietnamese*. > > Regional dialects and variants (for example Brazilian Portuguese, Mexican Spanish, or Australian English) are recognized automatically. > > **Universal-2** (all other languages): *Afrikaans, Albanian, Amharic, Armenian, Assamese, Azerbaijani, Bashkir, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Burmese, Catalan, Croatian, Czech, Estonian, Faroese, Galician, Georgian, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hungarian, Icelandic, Indonesian, Javanese, Kannada, Kazakh, Khmer, Korean, Lao, Latin, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian Nynorsk, Occitan, Pashto, Persian, Polish, Punjabi, Romanian, Russian, Sanskrit, Serbian, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Sundanese, Swahili, Swiss German, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Turkmen, Ukrainian, Urdu, Uzbek, Welsh, Yiddish, Yoruba*. For more details, including the expected accuracy (word error rate, WER) of each language, see [AssemblyAI's supported languages](https://www.assemblyai.com/docs/pre-recorded-audio/supported-languages). If your calls are in a language not listed above, contact us through the [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) to discuss your options. ### AI output language (summaries and smart notes) This is a separate setting, controlled by **Language** in your [Conversation Intelligence](https://help.cloudtalk.io/en/articles/9128167-conversation-intelligence.md) settings. It decides the language your summaries and smart notes are written in. It does **not** limit which languages CloudTalk can transcribe. ![](https://mintcdn.com/cloudtalk/xe2f6HmqhdjOgyCe/images/help-center/articles/9214668/b774fe6dc6ce-screenshot-2026-07-31-at-12-12-50.png?fit=max\&auto=format\&n=xe2f6HmqhdjOgyCe\&q=85\&s=20b30c041b8f4bfb8431affbfb991655) You can choose: * **Auto detect**: CloudTalk detects the language spoken on the call and writes the summary and smart notes in that same language, so you don't need to change this setting when your team handles calls in multiple languages. * **A specific language**: all summaries and smart notes are written in that one language, whichever language the call was actually held in. The options are *English, Danish, German, Portuguese, Spanish, Polish*, and *Swedish*. Changing this setting affects **new calls only**. Past calls are not reprocessed. **Topic extraction is always shown in English**, regardless of this setting. *** *Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we're here for you. ## Related topics - [Call Scoring](https://help.cloudtalk.io/en/articles/12353357-call-scoring.md) - [CloudTalk MCP Tool Reference](https://help.cloudtalk.io/guides/mcp/tools.md) - [Speech-to-Text Transcription](https://help.cloudtalk.io/en/articles/5671571-speech-to-text-transcription.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.