> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Conference Calling

> Learn how to set up one or more conference rooms for both internal and external meetings

> [!NOTE]
>
> Set up a conference room and call flow to create a secure space for meetings over the phone.

**User level:** Admin

***

> [!WARNING]
>
> **⚠️ Feature availability:** The Conference tab (**Account > Conference**) is only available in the legacy Dashboard and cannot be enabled for new accounts. If your account uses the current CloudTalk Dashboard, conference rooms are not available, and the setup steps below do not apply. To bring another participant into an ongoing call, you can use the **Add Call** action in the CloudTalk Phone app. See [Using CloudTalk Phone](https://help.cloudtalk.io/en/articles/2144759-using-cloudtalk-phone.md). For questions about conference calling on your account, reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884).

## Conferences

Our conference call feature allows you to schedule calls with multiple participants. Guests may include both internal and external contacts, such as clients or suppliers.

Conference calls are an ideal solution for meetings between:

* Managers

* Agents

* Managers & agents

* Employees & clients

* Employees & other external business partners (suppliers, distributors)

### Set Up a Conference Room

> [!WARNING]
>
> **To make your conference room reachable**, you will need a designated phone number. This will be the number which conference participants will call in to.

You can create conference rooms from the dashboard within the **Conference** tab.

1. From the left menu, navigate to **Account > Conference**.

2. Select **+Add Conference Room**:

   1. Specify a **Conference room name**.

   2. Select an authentication type. *If Caller ID is chosen, you'll be given the option to allow only assigned agents or contacts to the room.*

   3. Select **Add Conference Room**.

      ![](https://mintcdn.com/cloudtalk/9VIELngG1B1_Y1Cb/images/help-center/articles/8264147/26c1cbb6c613-screenshot-2023-08-16-at-17-05-09.png?fit=max\&auto=format\&n=9VIELngG1B1_Y1Cb\&q=85\&s=4823422fe8e615765243ee360f26d5b9)

3. Once your conference room is created, navigate to the **Numbers** tab.

4. Select the `pencil` to edit the call flow for your designated conference phone number.

5. As an action step, select **Conference**. (*Note: this step cannot have followup steps*).

   ![](https://mintcdn.com/cloudtalk/9VIELngG1B1_Y1Cb/images/help-center/articles/8264147/19ec913f77ce-edited-conference-room-action-step.png?fit=max\&auto=format\&n=9VIELngG1B1_Y1Cb\&q=85\&s=dd4f676504929e74c2793c4bdef8f220)

6. **Optional**: If you want to record your conference, you can add a **Call recording** action as a prior step.

   ![](https://mintcdn.com/cloudtalk/9VIELngG1B1_Y1Cb/images/help-center/articles/8264147/4dc35ae0f025-edited-call-flow-with-recording-conf.png?fit=max\&auto=format\&n=9VIELngG1B1_Y1Cb\&q=85\&s=72aa91409cb31b28dd717d126caedb61)

7. **Save flow** to finalize your changes.

### Hosts and Attendees FAQ

* The host can invite any team member with an existing CloudTalk account, as well as external guests (provided they exist in the contacts list).

* Each conference room created has an extension. Agents can dial this extension as an internal call to connect to the room for free.

* Agents can also transfer calls to an external number if the external number is a conference room.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Users, Groups, and Contacts guide](https://help.cloudtalk.io/en/articles/10551915-users-groups-and-contacts-guide.md)
- [Introducing the New and Improved Dashboard](https://help.cloudtalk.io/en/articles/10516696-introducing-the-new-and-improved-dashboard.md)
- [List numbers](https://help.cloudtalk.io/api-reference/numbers/list-numbers.md)


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