> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding for New Users

> A collection of useful videos and links for new CloudTalk users

<Note>
  The following guide contains useful videos and links for new CloudTalk users. The videos in this article can also be found on our [onboarding portal](https://www.cloudtalk.io/onboarding-portal/) and are presented here with links to our higher-level dedicated in-depth guides on each subject.
</Note>

***

<h2 id="h_4d82169eee">
  Introduction to CloudTalk
</h2>

In the following video you'll learn how to download and access the CloudTalk apps and browser extension, log in with a single click and make your first call. You’ll also learn how you can check and export call statistics, and how you can significantly boost your call center productivity with our click-to-call browser scanner extension.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/3I6Ygequ1H0?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth article: [CloudTalk Introduction & Installing CloudTalk Phone](/en/articles/5349174-cloudtalk-introduction-installing-cloudtalk-phone)

<h2 id="h_c6e0d36703">
  Network & tech requirements
</h2>

In the following video you'll learn about the system requirements for using CloudTalk's software. If you're looking for answers to specific questions, check below the video for useful links.

<Note>
  Before you begin, make sure that your device can run **Google Chrome.** For more information, check [Chrome’s Browser System Requirements](https://support.google.com/chrome/a/answer/7100626?hl=en).
</Note>

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/Xf_Iuhe0_3I?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth articles:

* Check your network speed in [System & Network Requirements](/en/articles/2144647-system-network-requirements)

- Make sure your router supports QoS in our article [Setting Quality of Service (QoS)](/en/articles/4384112-setting-quality-of-service-qos)

* Find out how to set up your hardware in our article [Configuring Your Microphone and Speakers](/en/articles/2144676-configuring-your-microphone-and-speakers).

<h2 id="h_61c0ad32b4">
  Agents and Groups
</h2>

In the following video, we'll show you how to add new users to your CloudTalk account, divide them into groups, and customise these functionalities according to your business needs.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/ltpKaXM3WTs?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth articles:

[How to add new agents](/en/articles/2144066-how-to-add-new-users)

[Creating and managing ring groups](/en/articles/2144031-create-and-manage-ring-groups)

<h2 id="h_23b0fabeea">
  Acquiring and porting numbers
</h2>

In the following video you'll learn all about the process of acquiring and allocating your numbers, including new international numbers. We'll also explain how you can port other phone numbers you own to your new CloudTalk system.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/Eu1LfIJUtk4?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth article:

[Porting Requests and Process](/en/articles/2145454-porting-requests-and-process)

<h2 id="h_1110b1b285">
  Setting up your Call Flow and Business Hours
</h2>

The following video will demonstrate how to easily set up unique and personalized Call Flows within your CloudTalk system. We'll also show you how to adjust your company's Business Hours in the system to reflect your real-life availability.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/DTmIgtIU4s8?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth articles:

[Call Flow Designer Guide](/en/articles/3669429-call-flow-designer-guide)

[Business Hours guide](/en/articles/2144270-business-hours)

<h2 id="h_906628d306">
  Dashboard & Statistics
</h2>

In the following video we'll introduce you to CloudTalk statistics, a place where you can track metrics on calls, agents, and more. You'll learn where to locate statistics in your CloudTalk Dashboard, how to monitor them, and even set up Call Recording and Callback

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/GSCORwgI-o0?rel=0" title="YouTube video player" allowFullScreen />

**Ready for more on this subject or prefer written guides?** Check out our in-depth articles:

[How to use Statistics](/en/articles/5652222-dashboard-statistics)

<Note>
  Once you're familiar with using statistics, you can also check out [CloudTalk Analytics](/en/articles/6655462-introduction-to-cloudtalk-analytics)
</Note>

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Getting Started with CloudTalk guide](/en/articles/10558672-getting-started-with-cloudtalk-guide.md)
- [How to add new users](/en/articles/2144066-how-to-add-new-users.md)
- [Phone Extension](/en/articles/10429976-phone-extension.md)


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