> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Activate a WhatsApp Integration Number

> Instructions on the registration process for requesting a WhatsApp-enabled number.

> [!NOTE]
>
> In this article, you will learn how to activate a WhatsApp integration number in CloudTalk and complete the setup process.

**User level**: Admin

***

CloudTalk now offers a **self-service WhatsApp signup flow**, allowing you to enable WhatsApp directly from the CloudTalk Dashboard. Follow the steps below to activate your WhatsApp integration.

## Prerequisites

Before starting the signup process, ensure you meet these requirements:

* You must be on the **CloudTalk Expert or Custom Plan** (you’ll see the upgrade option in your Dashboard)

* You must complete the **[WhatsApp Integration Pre-Registration Form](https://docs.google.com/forms/d/e/1FAIpQLSdTjHhQcHzny3dIct2-9Q5Vto4UillZfH67xNf4ukE0MpizKg/viewform)** which will collect all needed information about setting up WhatsApp:

  * A **subaccount with our WhatsApp partner carrier** — this will be created for you by CloudTalk once you submit the form.

  * Your **Meta Business Manager ID**

  * **Completed [Meta Business Verification](https://www.facebook.com/business/help/1095661473946872?id=180505742745347)** **-** if you want to use more than two numbers or to send outbound templated messages.

* A **WhatsApp-compatible phone number** must be added to your sub-account *([see country-specific coverage below](/en/articles/7033929-how-to-activate-a-whatsapp-integration-number)).*

  * *Our team will let you know if any numbers already on your account are eligible or if we need to provide you news ones specifically for this integration*

> [!NOTE]
>
> A number cannot be used simultaneously on the WhatsApp mobile app and CloudTalk's WhatsApp integration.

## How to Enable WhatsApp in CloudTalk

> [!TIP]
>
> You can use [CloudTalk's click-through WhatsApp Sender ID Activation guide](https://app.storylane.io/share/k6jiv62g2wkv) for easy set up!

#### Access the WhatsApp Settings Page

In the **CloudTalk Dashboard**, navigate to **Settings > WhatsApp**.

If you're not on the **Expert Plan**, you'll be prompted to upgrade.

![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/a32ebb6a8530-screenshot-2025-03-21-at-15-18-45.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=64e90abc54a66c017dff3df41e71f652)

A subaccount with our partner carrier is required to activate CloudTalk's WhatsApp integration.

If you do not have one yet, you will see a message in the **WhatsApp** section:

![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/a0a6bce966a5-screenshot-2025-03-21-at-15-19-03.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=d4b55da0c9fbb62b1c348fec7a737501)

> [!TIP]
>
> Fill out the [WhatsApp Integration Pre-Registration](https://docs.google.com/forms/d/e/1FAIpQLSdTjHhQcHzny3dIct2-9Q5Vto4UillZfH67xNf4ukE0MpizKg/viewform) form. CloudTalk's Team will create this for you and notify you once the subaccount is ready (approx. 1-2 days)

* Use the dropdown, select a phone number associated with your subaccount.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/382449d5b188-screenshot-2026-02-09-at-15-35-15.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=3cedf157439168ec19b46e1112d32616)

* Click **Copy Number** when prompted, as this will be required in the next step.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/37de0a82ccc4-screenshot-2026-02-09-at-15-36-35.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=30aa0402f9fbf653a729bf01187f721f)

Click **Login with Facebook**, the Meta onboarding flow opens in a **new browser tab**.

* Click **Continue** to start Meta’s onboarding flow and allow CloudTalk to connect to your Meta business assets.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/800e7cafa6e2-screenshot-2026-02-09-at-13-15-58.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=4e3c21d48ab51692dae475d574c6b0db)

* Select the **Business Portfolio** you want to use.

  For your **initial WhatsApp registration**, you **must select *Create a WhatsApp Business account***.

  After your first successful setup, you can select the **existing WhatsApp Business Account** when registering additional numbers.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/8700d78fe08b-screenshot-2026-02-09-at-13-59-58.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=678fe33bcd97138d9c9c2770f62f0572)

* Provide the basic details for the new **WhatsApp Business asset**, including:

  * Business name
  * Category (e.g. Beauty, Education, Automotive)
  * Country
  * Website
  * Time zone

  These details will apply **only to newly created assets**.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/21ff9a1c0874-screenshot-2026-02-09-at-14-20-49.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=6966b0ec0e39249cefc437bf6398eda0)

* Choose your WhatsApp phone number (copied earlier)

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/61f87f9f90ad-screenshot-2026-02-09-at-14-51-38.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=76f810eb4849ae8e79b4f93c342d259f)

* Choose how you want to receive the code. If your WhatsApp Number is not SMS capable, you will have to **select** "**phone call" and ensure you are configured to receive calls on that number.** The functionality of our whatsapp numbers is visible in the [table below](#h_f6ec535088).

![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/accda90e668a-screenshot-2026-02-09-at-14-53-35.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=b04dd2a98f48c30aed53028d00976595)

* Enter the 6-digit verification code sent to your phone number, then click **Next** to continue.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/afb359cf8608-screenshot-2026-02-09-at-15-44-53.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=8f8582beca6b614dd3d7d5c247d59ad8)

* Review the access CloudTalk will receive to your WhatsApp Business account.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/2290f2eaf4dd-screenshot-2026-02-09-at-15-46-43.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=cc568e0ddf016fe722ac08f92f181311)

* Wait for **Meta's verification to complete**

> [!WARNING]
>
> **If number registration fails**, a banner will appear in CloudTalk:\
> "Number registration failed - please repeat the registration or contact support."\
> \
> You can simply start the registration again. A failed attempt doesn't block a retry, so you don't need to wait for our team.

* Once verification is complete, your number will be activated in CloudTalk.

  ![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/29557407a78b-screenshot-2026-02-09-at-15-58-10.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=73a83e016457705a77bb26d9c210eacd)

### Add More WhatsApp Numbers Later

To add another WhatsApp number (sender), repeat the steps above and select your **existing WhatsApp Business Account** instead of creating a new one. New numbers go live as soon as Meta's verification completes, with no manual activation from our team.

Keep in mind Meta's limits on how many numbers a new account can use, described in the next section.

### Initial Number and Messaging Capacity Limits

**New** or **unverified WhatsApp Manager accounts are limited by Meta to 2 sender IDs (phone numbers)** at first. After you have built up a positive quality rating on your first 2 numbers, this limit will be extended to 20 numbers.\
(*Read more in Meta’s guides about [Phone Number Limits](https://developers.facebook.com/docs/whatsapp/cloud-api/phone-numbers/#registered-number-limits) and [Messaging Limits scaling usage](https://www.facebook.com/business/help/595597942906808)*)\
\
*If you are activating WhatsApp Sender IDs on your Meta Business Manager for the first time, Meta's system has a specific risk assessment of new users. Even if you have already done Meta Business Verification, Meta may delay the activation of 3+ Sender IDs, until you have started messaging on the first 2 Sender ID and establish that your account is low-risk.*

WhatsApp assigns a **quality rating** to each phone number based on how consumers interact with the number.\
\
We recommend to activate your first number as a Sender ID, message with it for a few days until it achieves a "high quality" rating, and then begin activating any additional numbers you may need.\
\
This quality rating is especially sensitive to **recent user interactions**.

#### Best practices to maintain sender quality:

* Only message users who have **explicitly opted-in**.

* Ensure messages are **relevant and expected**.

* Reduce **unsolicited messages that are likely to increase the block rates** on your sender IDS

You can check the quality rating of your Sender IDs directly in your Facebook Business manager and then navigate to WhatsApp Manager > Phone numbers.

![](https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/7033929/5b29ecce53f8-screenshot-2025-05-12-at-11-43-32.png?fit=max\&auto=format\&n=Ayep-6hjQnBpSGZo\&q=85\&s=7f92564283abf1b540d5b691613ce213)

### Move a WhatsApp Number to Another Provider

If you want to use a WhatsApp number from CloudTalk with your own Meta WhatsApp Cloud API account or with another provider, you can move it without losing the number.

The number is protected by a **two-step verification PIN**, set by our WhatsApp partner carrier. Only CloudTalk can ask the carrier to remove it, so start with Support:

1. [Contact Support](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) and tell us which WhatsApp number you want to move.
2. Our Numbers team asks the carrier to remove the two-step verification PIN from the number and lets you know when it's done.
3. Complete the migration in your new provider's or Meta's setup flow.
4. Once the number works with your new provider, let us know, and we'll remove it from your CloudTalk account.

> [!WARNING]
>
> Don't remove or deactivate the number in CloudTalk or in Meta's WhatsApp Manager until the migration is complete. The number has to stay active and registered while it moves, or you may lose it.

## Which Numbers can I activate in CloudTalk's WhatsApp integration?

CloudTalk’s WhatsApp integration supports only numbers provisioned by our **direct WhatsApp Partner Carrier.**\
\
This means **you existing CloudTalk numbers may not be eligible** for WhatsApp.

* If your current number is not eligible, CloudTalk can provide you with a new WhatsApp-compatible number.

* Legal and regulatory requirements may apply to numbers from this carrier that are stricter than CloudTalk's main number offering - such as proof of local business registration, tax ID numbers, or other supporting documentation. These are listed in the table below

*If you need **a number for a different country,** fill out the sign-up form, and our team will provide details on availability, specific requirements, and estimated processing time.*

### Outbound Conversations

By default, WhatsApp Sender numbers will be able to receive and reply to inbound conversations. If you would like to initiate outbound conversations, you will need to use Templates pre-approved by Meta.

Read our [guide to WhatsApp Outbound Messages](/en/articles/9196385-whatsapp-outbound-messages) and then fill our [outbound template submission form](https://docs.google.com/forms/d/e/1FAIpQLSdCjYZrpUO-cgWeE2ayKFE64GTthFP1rLYBH_R6mlqAp52EWw/viewform)

> [!WARNING]
>
> **Note to USA users:**\
> \
> **Effective April 1, 2025, Meta will block all WhatsApp messages sent to U.S. phone numbers using "Marketing" templates.**\
> \
> "Utility" templates are still supported - you can check [Meta's template guidelines here](https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines).

### WhatsApp Integration Number Coverage

| **Country** | **Type** | **Address Requirement / Documents \&#xNAN;*- in most cases, if the address is not shown on the business registration, a secondary proof of address is required*** | **wait time for the number \&#xNAN;*\*does not include pending time for the the main integration set-up*** | **Number Functionality** | **First Month Price + Recurring Monthly Price** |
| - | - | - | - | - | - |
| **Argentina** | Fixed | Proof of ID - Company registration document in the same city as the number | none | WhatsApp Messaging, inbound calling, outbound calling | 10 |
| **Australia** | Mobile | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 10 |
| **Australia** | Fixed | *any service address in Australia in the same area code as the desired number* | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Austria** | Mobile | Proof of ID - Company registration document (Handelsregister) anywhere in Austria *,* Passport of national ID card of the authorized company representative | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 8 |
| **Austria** | Fixed | Proof of ID - Company registration document (Handelsregister) in Austria the same city as the number *,* Passport of national ID card of the authorized company representative | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Austria** | National | Proof of ID - Company registration document (Handelsregister) anywhere in Austria , Passport of national ID card of the authorized company representative | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Barbados** | Fixed | Proof of ID - Company registration document in the same city as the number | 5-15 | WhatsApp Messaging, inbound calling, outbound calling | 36 |
| **Belgium** | Mobile | Proof of ID - Company registration document from any where in the world *,* VAT number or Tax ID number | 10-15 | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **Belgium** | Fixed | Proof of ID - Company registration document (Extrait BCE) in Belgium the same city as the number *,* Belgian VAT number | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Brazil** | Mobile | Proof of ID - Company registration document anywhere in Brazil | 10-15 | WhatsApp Messaging, inbound calling, outbound calling, SMS | 10 |
| **Bulgaria** | Fixed | Proof of ID - Company registration document in Bulgaria in the same city as the number Unifed Identification Code Seat of Address Registration Email Contact | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Canada** | Fixed | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **Chile** | Fixed | Proof of ID - Company registration document anywhere in Chile | 10-15 | WhatsApp Messaging, inbound calling, outbound calling, SMS (upon special order) | 6 |
| **Colombia** | Fixed | Proof of ID - Company registration document in the same city as the number | none | WhatsApp Messaging, inbound calling, outbound calling | 15 |
| **Costa Rica** | National | Proof of ID - Corporate Identity Card (Cedula Juridica) Proof of Address in Costa Rica - Extract from National Registry (Literal De Persona Jurídica) | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 27 |
| **Croatia** | Fixed | Proof of ID - Company registration - Excerpt from the court register showing company registration number, name of Authorized Representative, and local address ID of the Authorized Representative who is shown on the court register - passport or national ID card | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Czech Republic** | Mobile | Proof of ID - Company registration document in any country Registered Business Address and Business ID number Legal address and Passport or National ID Card of Authorized Representative Power of attorneyor another document showing the individual is a director or country manager for the business | none | WhatsApp Messaging, SMS | 15 |
| **Czech Republic** | Fixed | Proof of ID - Company registration document in the same city as the number Registered Business Address and Business ID number Name and Address of Authorized Representative | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Denmark** | Fixed | Proof of ID - Company registration document anywhere in Denmark | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Denmark** | Mobile | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 20 |
| **Dominican Republic** | Fixed | Proof of ID - Company registration document in the same city as the number | 5-10 | WhatsApp Messaging, inbound calling, outbound calling | 10 |
| **Ecuador** | Fixed | Proof of ID - Company registration document in the same city as the number | none | WhatsApp Messaging, inbound calling | 40 |
| **El Salvador** | Fixed | Proof of ID - Company registration document in the same city as the number Passport or National ID Card of Authorized Representative (must be shown on the Business Registration) | none | WhatsApp Messaging, inbound calling | 10 |
| **Estonia** | Mobile | Proof of ID - Company registration document in any country | none | WhatsApp Messaging, SMS | 6 |
| **Estonia** | National | Proof of ID - Company registration document in any country | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Finland** | Fixed | *Company name and service address in Finland* | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Finland** | Mobile | *Company name and service address in main country of operation* | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **France** | Fixed | Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **France** | Mobile | Proof of ID - company registration (KBIS extract) no older than 3 months, must be in France National ID or Passport of Authorized Representative, someone who is shown on the KBIS, an exectuted power or attorney is also needed service description required - short 1-2 sentence on what your company does and how you will use the number (inbound and/or outbound calls for sales,support, account management) | none | WhatsApp Messaging, inbound calling, outbound calling, SMS (*SMS messaging traffic must be P2P, conversational, in nature with at least 20% ratio of inbound messages)* | 6 |
| **Germany** | Mobile | Proof of ID - German Handelsregister Extract and German VAT | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **Germany** | Fixed | Proof of ID - German Business registration (Handelsregister Extract, Trade Licence, Gewa 1/2 signed and stamped) in the same area code as the desired number | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Ghana** | Mobile | Proof of ID - Company registration document (business address should be in Ghana), Letter of Authorization | none | WhatsApp Messaging, inbound calling, outbound calling | 30 |
| **Grenada** | Fixed | Proof of ID - Company registration document in Grenada | none | WhatsApp Messaging, inbound calling, outbound calling | 30 |
| **Hong Kong** | National | Proof of ID - Company registration document in any country Proof of Address from the past 3 months -Business Registration -Electric, Water, or Gas Bill -Fixed or Mobile phone bill | none | WhatsApp Messaging, inbound calling, outbound calling | 10 |
| **Hungary** | Fixed | Proof of ID - Company registration document in the same city as the number | 5-10 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Hungary** | Mobile | Proof of ID - Company registration document in Hungary | none | WhatsApp Messaging, SMS | 40 |
| **Iceland** | Fixed | Proof of ID - Company registration document showing Iceland address | 5-10 | WhatsApp Messaging, inbound calling | 6 |
| **Iceland** | Mobile | Proof of ID - Company registration document showing Iceland address | 5-10 | WhatsApp Messaging, SMS | 6 |
| **Indonesia** | Mobile | Proof of ID - Company registration document in any country National ID card or Passport of company representative - must be a passport for non-Indonesians | 10-15 | WhatsApp Messaging, inbound calling | 15 |
| **Indonesia** | Fixed | Proof of ID - Company registration document in Indonesia National ID card or Passport of company representative - must be a passport for non-Indonesians | none | WhatsApp Messaging, inbound calling | 30 |
| **Ireland** | Fixed | *any service address in Ireland in the same area code as the desired number* | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Isle of Man** | Mobile | company name and service address - can be anywhere in the world, Proof of ID - company registration, Proof of address, if not shown on the business registration - utility bill / tax notice / rent receipt / title deed | | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Israel** | Fixed | none | none | WhatsApp Messaging, inbound calling | 6 |
| **Israel** | National | none | none | WhatsApp Messaging, inbound calling | 6 |
| **Israel** | Mobile | none | none | WhatsApp Messaging, inbound calling, SMS | 20 |
| **Italy** | Fixed | Proof of ID - Company registration document in the same city as the number VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Italy** | Mobile | Proof of ID - Company registration document from any country VAT or Tax ID of company Government issued ID, Place of Birth, Address, and Fiscal Code/Tax ID number of authorized company representative | none | WhatsApp Messaging, SMS | 50 |
| **Kenya** | Fixed | Proof of ID - company registration, must be in Kenya National ID or Passport of Authorized Representative, someone who is shown on the business registration, if not an exectuted power or attorney is also needed | none | WhatsApp Messaging, inbound calling, outbound calling | 20 |
| **Lithuania** | Fixed | Proof of ID - Company registration document in the same city as the number | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Lithuania** | Mobile | Proof of ID - Company registration document from any country | none | WhatsApp Messaging, SMS | 6 |
| **Macao** | Mobile | Proof of ID - Company registration document in the same city as the number | none | WhatsApp Messaging, inbound calling | 100 |
| **Malaysia** | Mobile | Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney | 10-15 | WhatsApp Messaging, inbound calling | 8 |
| **Malaysia** | Mobile | Proof of ID - company registration in Malaysia, Proof of ID - ID of legal company representative (must be Malaysian government issued ID or Malaysian student ID), Executed Letter of Authorization: official signed statment on company letterhead the that representative in the ID is authorized to act on behalf of the business. CloudTalk Numbers Team can provide a template for you or you can submit your own power of attorney | 10-15 | WhatsApp Messaging, SMS | 8 |
| **Malaysia** | Fixed | Proof of ID - company registration in Malaysia, Proof of Address in Kuala Lumpur | none | | |
| **Netherlands** | Fixed | Proof of ID - Company registration document (KvK) showing an address in the same city as the number, \&#xNAN;*Dutch VAT* | 3-5 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Netherlands** | National | Proof of ID - Company registration document (KvK) showing an address in the Netherlands \&#xNAN;*Dutch VAT* | 3-6 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Netherlands** | Mobile, *(+31 97xxx format)* | *Company name and service address in main country of operation* | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 8 |
| **New Zealand** | Fixed | Proof of ID - New Zealand company registration document | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Norway** | Mobile *(+47 59 xxx format)* | company name and service address - must be in Norway Norwegian Certificate of Registration (Firmaatest), Proof of ID - Norwegian Government-issued ID OR Valid Passport of someone shown on the business registration. If the ID holder is not shown, then a Power of Attorney is needed | 5-10 | WhatsApp Messaging, SMS | 18 |
| **Norway** | Fixed | company name and service address - must be in Norway Norwegian Certificate of Registration (Firmaatest), Proof of ID - Norwegian Government-issued ID OR Valid Passport of someone shown on the business registration. If the ID holder is not shown, then a Power of Attorney is needed | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Panama** | Fixed | Business registration (Certificado de Registro Público) showing name of authorized representative or legal representative and local address ID of authorized representative: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents Signed Letter of Declaration for the Panamanian Carrier. Template will be provided | none | WhatsApp Messaging, inbound calling | 10 |
| **Philippines** | Fixed | Proof of ID - must be one of the following --Certificate of registration of business name Department of Trade & Industry Phillipines --Certificate of Registration from Securities and Exchange Commission Philippines Proof of Address - Mayors permit showing local address | none | WhatsApp Messaging, inbound calling | 20 |
| **Poland** | Fixed | Proof of ID - Company registration document from Polish business register ((REGON), National Tax ID (NIP), National Court Register (KRS) etc) | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Poland** | Mobile | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **Portugal** | National | Proof of ID - Company registration document showing Portuguese address Government-issued ID showing tax number: VAT/NIF number in Portugal | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Puerto Rico** | Fixed | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **Romania** | National | Proof of ID - Company registration document from Romania, showing national address Trade registry certificate, Fiscal registration/VAT certificate, or Excerpt from the commercial or trade registry Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Singapore** | Mobile (\$110 per month) | Proof of ID - Company registration document from any where in the world | 3-5 | WhatsApp Messaging, SMS (to send outbound SMS, [separate A2P registration is needed](/en/articles/8173304-how-to-register-your-sender-id-for-sms-messaging-in-singapore), This must be done by the customer, directly with Singapore Network Information Centre (SGNIC) | 110 |
| **Slovakia** | Mobile | Proof of ID - Company registration document from any where in the world Passport or National ID Card of Authorized Representative - if this is not someone shown on the business registration, a separate Power of Attorney is needed | 15-30 | WhatsApp Messaging, SMS (standard SMS will show "SMS-info" as the Sender ID on SMS messages) | 40 |
| **Slovenia** | Mobile | none | 10-20 | WhatsApp Messaging, SMS | 40 |
| **Slovenia** | Fixed | Proof of ID - Company registration document in the same city as the number | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **South Africa** | Mobile | Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: *Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice),*  Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **South Africa** | Fixed | Proof of ID - company registration from South Africa in the same city as the desired number, showing business registration number, Additional Proof of Company Address: *Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice),*  Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **South Africa** | National | Proof of ID - company registration from South Africa, showing business registration number, Additional Proof of Company Address: *Bank statement, Municipal rates or tax invoice, telephone account statement (cannot be a CloudTalk invoice),*  Proof of ID - Governement issued ID of legal company representative: Government-issued ID (must include photo), -address of company representative | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Spain** | Fixed | Proof of ID - company registration in the same city as the desired number, Spanish fiscal code number (NIF) | 5-10 | WhatsApp Messaging, inbound calling, outbound calling | 8 |
| **Spain** | National | Proof of ID - company registration in Spain, Spanish fiscal code number (NIF) | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Sweden** | Fixed | Proof of ID - Company registration document from Sweden in the same city as the desired number | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Sweden** | National | Proof of ID - Company registration document from Sweden | 10-15 | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Sweden** | Mobile | none | none | WhatsApp Messaging, SMS | 6 |
| **Switzerland** | Mobile | Proof of ID - Company registration document from any country in the world | none | WhatsApp Messaging, SMS | 10 |
| **Switzerland** | Fixed | Proof of ID - Company registration document from Switzerland in the same city as the number Unternehmens-Identifikatio nsnumber (UID) for Swiss entities | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **Thailand** | Fixed | Proof of ID - Thai company registration certificate from the last 12 months, showing the name of legal representatives Proof of ID - ID of legal company representative, must be someone listed on the company registration | none | WhatsApp Messaging, inbound calling | 30 |
| **Uganda** | National | Proof of ID - Company registration document from Uganda | none | WhatsApp Messaging, inbound calling | 50 |
| **United Kingdom** | Mobile | none | none | WhatsApp Messaging, inbound calling, outbound calling, SMS | 6 |
| **United Kingdom** | Fixed | Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **United Kingdom** | National | Proof of ID - UK Companies House Registration number Name and contact number of an authorized company representative - this cannot be a VoIP number | none | WhatsApp Messaging, inbound calling, outbound calling | 6 |
| **United States** | Fixed | none | none | WhatsApp Messaging inbound calling, outbound calling, SMS (separate A2P registration is needed, even if was previously completed for other numbers on CloudTalk) | 6 |

### Numbers With Higher Activation Failure Rates for WhatsApp

Due to limitations of certain numbers and WhatsApp's ability to verify these numbers, there are certain specific number types that currently have mixed success rates when activating for WhatsApp.

* Argentina fixed numbers

* Denmark mobile numbers

* Malaysia mobile numbers

* Netherlands mobile numbers

* Portugal national numbers

* Spain numbers

* South Africa mobile numbers

* Singapore mobile numbers

* Switzerland mobile numbers

* Toll-Free phone numbers outside of US (domestically reachable only)

> [!WARNING]
>
> If you wish to activate these number types, please note that success rates are mixed. If your goal is to complete onboarding for WhatsApp as quickly as possible, we would recommend using a different number type (i.e. USA) to avoid any possible delays.

***

*Need help or have a question?* Just reach out through our [Support portal ](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884)— we’re here for you.


## Related topics

- [How to Use WhatsApp with CloudTalk](/en/articles/6811232-how-to-use-whatsapp-with-cloudtalk.md)
- [WhatsApp Not Sending or Receiving Messages](/en/articles/13333950-whatsapp-not-sending-or-receiving-messages.md)
- [Using CloudTalk numbers externally in WhatsApp and WhatsApp Business mobile apps](/en/articles/8957786-using-cloudtalk-numbers-externally-in-whatsapp-and-whatsapp-business-mobile-apps.md)


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