> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use Voicemail Drops

> A concise explanation on using the Voicemail Drops feature in CloudTalk

<Note>
  The Voicemail Drops feature allows agents to send short, pre-recorded messages when reaching the voicemail of someone they have called. Agents therefore do not have to manually record a voicemail each time they call, but can instead simply drop their pre-recorded one, saving considerable time.
</Note>

**User Level:** Agent

***

<Warning>
  Please note that there is a 60 seconds limit for this feature. Recording will stop automatically after reaching the limit. Additionally, the feature must be enabled in Functions Settings in order to work.
</Warning>

**Feature availability**:

* **Platform**: Desktop app, Web app

* **Plan:** Essential, Expert, Custom

<h2 id="h_2b0ccc31d5">
  How to Set up Voicemail Drops
</h2>

1. Open **Desktop app** or **Web App**

2. Click **Settings** > **General** > **Voicemail Drops**

3. **Add message**. Users can choose between two options: record the message directly in the app or upload a file.

4. Enter a name for the new voicemail message and record or upload file. You can upload **MP3** or **WAV** files. Uploaded recordings also have to be 60 seconds or shorter.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/6537840/680e8d626728-adobe-express-gigigg.webp?fit=max&auto=format&n=Ayep-6hjQnBpSGZo&q=85&s=6b5657553366b6ebe169a80f5e6e5e51" alt="" width="350" data-path="images/help-center/articles/6537840/680e8d626728-adobe-express-gigigg.webp" />
</Frame>

If needed, agents can also set a default voicemail, play, rename or delete the recording(s).

<h2 id="h_3165e450a6">
  How to Use Voicemail Drops
</h2>

This feature can be used only when making outbound calls and reaching voicemail. If you reach the voicemail/hear the beep sound:

1. Click **More**

2. Click **Voicemail drop**

3. Choose the voicemail you wish to send

4. Click **DONE**. The call summary will pop up and you will be able to add additional information such as tags, notes, etc.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/Ayep-6hjQnBpSGZo/images/help-center/articles/6537840/04e8dc080b13-adobe-express-giffffffffff.webp?fit=max&auto=format&n=Ayep-6hjQnBpSGZo&q=85&s=a0feffc7754b57202dd4e0bd488d8d95" alt="" width="350" data-path="images/help-center/articles/6537840/04e8dc080b13-adobe-express-giffffffffff.webp" />
</Frame>

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [CloudTalk Phone guide](/en/articles/10559000-cloudtalk-phone-guide.md)
- [How to Use CSipSimple with CloudTalk](/en/articles/5373598-how-to-use-csipsimple-with-cloudtalk.md)
- [AI Sales Dialer: Plans, add-ons and how to get access](/en/articles/17025709-ai-sales-dialer-plans-add-ons-and-how-to-get-access.md)


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