> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Adobe Commerce (Magento)

> Configure data exchange between CloudTalk and Adobe Commerce (Magento) to ensure your data stays up to date.

<Note>
  This guide covers how to configure the CloudTalk + Adobe Commerce (Magento) integration. You'll learn the prerequisites, required authentication details, and step-by-step setup process.
</Note>

**User level**: Admin

***

<Warning>
  **Looking for instructions on how to use CloudTalk with Adobe Commerce (Magento)?**\
  See [Using CloudTalk with Adobe Commerce (Magento)](/en/articles/5775968-using-cloudtalk-with-adobe-commerce-magento).
</Warning>

<h2 id="h_ca50e33d53">
  Prerequisites
</h2>

Before you begin, ensure that:

* Your CloudTalk account is on [Essential, Expert, or Custom plan](https://www.cloudtalk.io/pricing)

* You have an active [Adobe Commerce account](https://account.magento.com/customer/account/login)

* You have admin access in both Adobe Commerce and CloudTalk

* The email address you use in CloudTalk must match exactly with the email address in your Adobe Commerce account. If the emails do not match, synchronization will not work correctly.

<h2 id="h_2f72ee10de">
  Configure Adobe Commerce
</h2>

<Frame>
  <img src="https://mintcdn.com/cloudtalk/Cdyt2I6w7OABieBC/images/help-center/articles/5775029/3aab85ba1d09-magento-side-integration-new.png?fit=max&auto=format&n=Cdyt2I6w7OABieBC&q=85&s=994c0d16d6f5d403a9b3c762d4493617" alt="" width="4384" height="1684" data-path="images/help-center/articles/5775029/3aab85ba1d09-magento-side-integration-new.png" />
</Frame>

1. If you have not yet added CloudTalk as an integration within your Adobe Commerce account, you'll need to do so first by [following this guide](https://docs.magento.com/user-guide/system/integrations.html). Prepare to fill your name and password, as well as *allow minimal Orders and Customers* via the **API** tab. From the CloudTalk integration on your Adobe Commerce account, prepare to collect the following authentication information:

   1. **Store View ID.** From the admin console, click the icon labeled **Stores** in the left sidebar and navigate to *All Stores*\*\*.\*\* Click **Edit Store** to view**.**

   2. **Website ID**. From the admin console, click the icon labeled **Stores** in the left sidebar and navigate to *All Stores*\*\*.\*\* Click **Edit Website** to view**.**

   3. **Consumer Key, Consumer Secret, Access Token & Access Token Secret.** From the admin console, click the icon labeled **System** in the left sidebar and navigate to *Integrations*\*\*.\*\* Click **Edit Integration** to view *Integration Details*\*\*.\*\*

   4. **URL address.** Address of your Adobe Commerce installation, like: [`https://yourstore.com/`](https://yourstore.com/)

   5. **Contact Detail URL Pattern.** This should be a domain followed by an ID number, like: [`https://myDomain.com/magento/contact/123`](https://myDomain.com/magento/contact/123)

   6. **Order Detail URL Pattern.** This should be a domain followed by an order number, like: [`https://myDomain.com/magento/order/4567`](https://myDomain.com/magento/order/4567)

2. Having acquired the necessary information, you can open a new tab and log into your **CloudTalk Dashboard.**

3. Go to **Account > Integrations.**

4. In the *Add Integration* section, find **Adobe Commerce** and click **`+ Add`.**

   <Frame>
     <img src="https://mintcdn.com/cloudtalk/Cdyt2I6w7OABieBC/images/help-center/articles/5775029/6e507d280aa6-screenshot-2026-05-29-at-12-45-23.png?fit=max&auto=format&n=Cdyt2I6w7OABieBC&q=85&s=a975da4f42b88de75f545b925d24f5f5" alt="" width="200" data-path="images/help-center/articles/5775029/6e507d280aa6-screenshot-2026-05-29-at-12-45-23.png" />
   </Frame>

5. Enter the required information obtained from your Adobe Commerce account in step one: **Storeview & Website IDs, Consumer Key & Secret, Access Token & Secret, URL address, Contact & Order Detail URL Pattern.**

   <Frame>
     <img src="https://mintcdn.com/cloudtalk/Cdyt2I6w7OABieBC/images/help-center/articles/5775029/934c2751da8f-screenshot-2026-05-29-at-13-10-46.png?fit=max&auto=format&n=Cdyt2I6w7OABieBC&q=85&s=c89da1d6bc7579b74f6eca791ed41f61" alt="" width="2367" height="1239" data-path="images/help-center/articles/5775029/934c2751da8f-screenshot-2026-05-29-at-13-10-46.png" />
   </Frame>

6. Make sure the integration is set to *Active* at the top of the page and that you click the green bar at the bottom of the page to **Save** changes.

<h2 id="h_6e22928e50">
  Disconnect or Remove Integration
</h2>

You have two options if you no longer want to use the integration:

* **Deactivate:** In your CloudTalk Dashboard, go to **Account > Integrations > Adobe Commerce** and toggle the status to inactive. This pauses syncing but keeps your settings.

- **Remove:** To remove the integration completely, go to **Configure > Delete Integration**, type **DELETE**, and confirm.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we're here for you.


## Related topics

- [Using CloudTalk with Adobe Commerce (Magento)](/en/articles/5775968-using-cloudtalk-with-adobe-commerce-magento.md)
- [Integrations guide](/en/articles/10570091-integrations-guide.md)
- [Configure Shopify](/en/articles/11722533-configure-shopify.md)


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