> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reset Your Password

> A guide to resetting your CloudTalk password

<Note>
  Reset your password from the dashboard following this guide.
</Note>

**User level:** All users

***

<h2 id="h_2e074b2a9f">
  Change to a New Password
</h2>

If you know your current password and want to change it, you can do so directly from the CloudTalk Dashboard.

1. Open the CloudTalk website and select **Login** to access the Dashboard..

<Frame>
  <img src="https://mintcdn.com/cloudtalk/0B2VFDHod1TeIVNA/images/help-center/articles/5745185/730cb42b47c6-login-from-cloudtalkio.png?fit=max&auto=format&n=0B2VFDHod1TeIVNA&q=85&s=2c65be3e3f44e596d91224596ba3f621" alt="" width="600" data-path="images/help-center/articles/5745185/730cb42b47c6-login-from-cloudtalkio.png" />
</Frame>

2\. Once logged in, click your user profile in the top-right corner.

3\. Select **Profile** from the dropdown menu.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/0B2VFDHod1TeIVNA/images/help-center/articles/5745185/413eef3bdd2f-screenshot-2026-02-03-at-12-47-21.png?fit=max&auto=format&n=0B2VFDHod1TeIVNA&q=85&s=a476beb7fbe447f6829d73ec142b205e" alt="" width="300" data-path="images/help-center/articles/5745185/413eef3bdd2f-screenshot-2026-02-03-at-12-47-21.png" />
</Frame>

4\. Enter your current password, then choose a new password that follows the password requirements.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/0B2VFDHod1TeIVNA/images/help-center/articles/5745185/2a44555322f9-image.png?fit=max&auto=format&n=0B2VFDHod1TeIVNA&q=85&s=597360373c554fdfaac13f9f48321f32" alt="" width="400" data-path="images/help-center/articles/5745185/2a44555322f9-image.png" />
</Frame>

Your new password takes effect immediately.

<h2 id="h_c1d391622a">
  Reset a Lost Password
</h2>

If you cannot log in because you forgot your password, follow these steps to reset it.

1. Make sure you are logged out of the Dashboard or using an incognito window

   * Windows: Ctrl + Shift + N

   * Mac: ⌘ + Shift + N

2. Open the password [reset link](https://dashboard.cloudtalk.io/reset-password).

3. You will be redirected to the password reset page. Enter the email address associated with your CloudTalk account.

   <Frame>
     <img src="https://mintcdn.com/cloudtalk/0B2VFDHod1TeIVNA/images/help-center/articles/5745185/b5adefb43221-image.png?fit=max&auto=format&n=0B2VFDHod1TeIVNA&q=85&s=900c31f768c0e7ff6d75c6b81f68cf37" alt="" width="400" data-path="images/help-center/articles/5745185/b5adefb43221-image.png" />
   </Frame>

4. Select **Reset password**.

After submitting the request, a confirmation banner will appear indicating that a reset email has been sent. The email will come from **[noreply@cloudtalk.io]()** with the subject **Reset Your Password**.\
If you do not see the email, check your *Spam* or *Promotions* folders.

5\. Open the email and click the reset link.

6\. A new window titled **Password change** will open. Enter your new password twice.

7\. Select **Change Password** to confirm.

<Warning>
  For security reasons, **CloudTalk Support cannot reset passwords on your behalf** or provide information about registered email addresses.

  If you need help completing the reset process or have additional questions, our Support team is happy to assist you.
</Warning>

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Can't log in to CloudTalk](/en/articles/16014347-can-t-log-in-to-cloudtalk.md)
- [How to add new users](/en/articles/2144066-how-to-add-new-users.md)
- [How to use Smart Rotation Caller ID](/en/articles/16146050-how-to-use-smart-rotation-caller-id.md)


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