> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure ActiveCampaign

> Configure data exchange between CloudTalk and ActiveCampaign to ensure your data stays up to date.

> [!NOTE]
>
> In this article you will learn how to connect ActiveCampaign to CloudTalk, configure your data sync settings, and disconnect the integration if needed.

**User level**: Admin

***

## Requirements

* An [Essential, Expert, or Custom](https://www.cloudtalk.io/pricing) plan with CloudTalk

* [ActiveCampaign](https://www.activecampaign.com) account admin

* ActiveCampaign account [API Key and API URL](https://help.activecampaign.com/hc/en-us/articles/207317590-Getting-started-with-the-API#how-to-obtain-your-activecampaign-api-url-and-key)

* The email address you use in CloudTalk must match exactly with the email address in your ActiveCampaign account. If the emails do not match, synchronization will not work correctly.

## Configure ActiveCampaign

> [!WARNING]
>
> Have the [API Key and API URL](https://help.activecampaign.com/hc/en-us/articles/207317590-Getting-started-with-the-API#how-to-obtain-your-activecampaign-api-url-and-key) of your ActiveCampaign account ready to copy and paste.

1. From your [Dashboard](https://dashboard.cloudtalk.io), navigate to **Settings** > **Integrations**.

2. From the list of integrations, hover over **ActiveCampaign** and select **`+ Add`**.

3. In the *Workflow settings* section, select **`New Authentication`**.

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/399810e56e4c-image.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=f472d641fb4cb22a09fd84ae97c26d61)

4. Enter your ActiveCampaign **API URL** and **API Key**. **`Create`**.

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/56d3ec0d7b5c-enter-api-url.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=13af80e1f8bcb9a353c54ec9c6daf913)

5. Select **`Finish`** within the *Authentication* section and **`Save`** when done editing your workflow settings.

### Integration Customization

* **Choose to only link activity from certain numbers** to your ActiveCampaign integration by using the *Connected numbers* section. If this section is left blank, data associated with all company numbers will be synched.

  ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/f31856171358-image.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6235eb8dfe0cb2e1e12a59d609123328)

  ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/2447ee7f88c8-image.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=abbbc928e6e1bdbdc3f65951bff82228)

* Specify a **tag** for your ActiveCampaign contacts in CloudTalk

  ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/ee6ff2508a32-image.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=4fa5413d63328919cea67c75d6c7d2a5)

## Disconnect or Remove Integration

You have two options if you no longer want to use the integration:

* **Deactivate:** In your CloudTalk Dashboard, go to **Settings > Integrations > ActiveCampaign** and toggle the status to inactive. This pauses syncing but keeps your settings.

![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/c41332a423e3-screenshot-2026-04-29-at-14-33-43.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=1f4d7a5602e66cbc7854b4eb1be20bbd)

* **Remove:** To remove the integration completely, go to **Configure > Delete Integration**, type **DELETE**, and confirm.

![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5639069/8aed4aaa4354-screenshot-2b2025-07-03-2bat-2b11-57-50.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6422347be6ccd85ef9a349d73ec790c4)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [ActiveCampaign Data Sync](https://help.cloudtalk.io/en/articles/5639294-activecampaign-data-sync.md)
- [Setting up Campaigns (Legacy Dialer)](https://help.cloudtalk.io/en/articles/8428838-setting-up-campaigns-legacy-dialer.md)
- [Integrations guide](https://help.cloudtalk.io/en/articles/10570091-integrations-guide.md)


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