> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Nicereply

> Collect customer satisfaction feedback automatically after calls and SMS conversations.

<Note>
  In this article, you will learn how Nicereply integrates with CloudTalk to distribute satisfaction surveys via SMS.
</Note>

**User level:** Admin

***

<h2 id="h_029b721b0b">
  What is Nicereply?
</h2>

Nicereply is a customer satisfaction platform that lets you measure how customers feel after interactions. When connected to CloudTalk, it can automatically send surveys via SMS following calls or messages.

<h2 id="h_fee6975a64">
  Configure Nicereply
</h2>

For detailed setup instructions, refer to the following guides on the Nicereply website:

* [Introduction to the CloudTalk integration](https://support.nicereply.com/article/338-introduction-to-cloudtalk-integration)

* [Distributing CSAT surveys via SMS in CloudTalk](https://support.nicereply.com/article/331-distributing-customer-satisfaction-score-csat-surveys-via-sms-in-cloudtalk)

* [Distributing NPS surveys via SMS in CloudTalk](https://support.nicereply.com/article/333-distributing-net-promoter-score-nps-surveys-via-sms-in-cloudtalk)

* [Distributing CES surveys via SMS in CloudTalk](https://support.nicereply.com/article/332-distributing-customer-effort-score-ces-surveys-via-sms-in-cloudtalk)

<h2 id="h_77eaa5a796">
  Survey Distribution via SMS
</h2>

Once the integration is configured, you can distribute the following survey types through CloudTalk SMS:

* [Customer Satisfaction Score (CSAT)](https://support.nicereply.com/article/331-distributing-customer-satisfaction-score-csat-surveys-via-sms-in-cloudtalk)

* [Net Promoter Score (NPS)](https://support.nicereply.com/article/333-distributing-net-promoter-score-nps-surveys-via-sms-in-cloudtalk)

* [Customer Effort Score (CES)](https://support.nicereply.com/article/332-distributing-customer-effort-score-ces-surveys-via-sms-in-cloudtalk)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we're here for you.


## Related topics

- [Configure Close](/en/articles/13004211-configure-close.md)
- [Configure Attio](/en/articles/16815852-configure-attio.md)
- [Configure Playvox](/en/articles/6382667-configure-playvox.md)


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