> ## Documentation Index > Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt > Use this file to discover all available pages before exploring further. # Billing page overview > Overview of your subscription and billing settings > [!NOTE] > > In this article, you will learn how to navigate the Billing page, understand each section, and manage your subscription, usage, and payment settings. **User level:** Admin *** You can access the Billing page via **Dashboard > Settings > Billing**. This page is your central hub for managing subscriptions, monitoring usage, and updating payment details. It is divided into two main areas: * #### Left side: Billing details and settings This section contains all configurable parts of your billing, including your subscription, credit, usage details, add-ons, and company information. * #### Right side: Current plan and payment summary This section shows a summary of your current plan, active services, total charges, and your payment method. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/64608e5fae22-screenshot-2026-05-19-at-15-16-32.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=232e807fb950cfa8ec6e20d04987e2cd) ## Subscription and seats ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/5624ab858587-screenshot-2026-04-14-at-10-31-12.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=300ccdeda33bef44a7ebc5051c9f802d) At the top of the page, you can see your current plan and seat usage. Here you can: * View your current plan * See how many seats are used * Add or remove seats * [Manage or cancel your subscription](https://help.cloudtalk.io/en/articles/5591721-how-to-change-or-cancel-your-subscription.md) ## Credit and auto top-up The **Credit** section shows your current balance and how your account handles usage outside your plan. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/a20cea9ea6f8-screenshot-2026-05-19-at-15-12-12.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=05ecc9ff2b61d0f1a81aa882150901a5) Here you can: * View your **current credit balance** * Manually [add credit](https://help.cloudtalk.io/en/articles/2480517-managing-your-credit-in-cloudtalk.md) * Enable or disable [automatic top-ups](https://help.cloudtalk.io/en/articles/14636883-how-auto-top-up-works.md) * Set: * the balance threshold that triggers a top-up * the amount to add each time * [Export your **credit movements**](https://help.cloudtalk.io/en/articles/14470553-credit-movement-export.md) as a CSV file * Set a custom low-balance alert threshold to receive an email notification when your balance drops below an amount you choose. See [Credit balance alert emails](https://help.cloudtalk.io/en/articles/15176446-credit-balance-alert-emails.md) for details. Credit is used for calls and messages that are not included in your plan. Your balance must be **positive** to make outbound calls. To learn more about what is charged from credit, see [What uses credit](https://help.cloudtalk.io/en/articles/14634073-what-uses-credit.md). ## Usage and overages details ### Included in your plan This section shows what is covered by your subscription. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/cb43ab90c2bc-screenshot-2026-04-14-at-10-23-15.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=3eb608b7bd25d10e50d0a700b367fa3d) You can see: * Your **calling packages** (for example, Europe or Asia) * Covered countries * Whether usage is unlimited (subject to fair use) * Whether the package is domestic-only or includes international calls This helps you understand what usage is already included before additional charges apply. ### Not included in your plan This section lists services that are billed separately, such as usage outside your package or premium destinations. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/b4466b0df7aa-screenshot-2026-04-14-at-10-20-14.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6de56ec0a86bba6a3cd78650ea28343c) Use this section to understand what may generate extra charges. ### Add-ons and additional services This section lists all active add-ons and services in your account. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/28390e807295-screenshot-2026-04-14-at-10-24-35.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6ad2673b05542e182818c547b6cd7178) Examples include: * Conversation Intelligence * Dialer add-ons * Voice Agents packages You can review what is enabled and how it contributes to your billing. > [!WARNING] > > **Removing add-ons (Power Dialer, Parallel Dialer, and others)**\ > Removing a paid add-on isn't done from the dashboard. To remove an add-on such as Power Dialer or Parallel Dialer, contact your Account Manager or reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884), and our team will make the change for you. ## Company billing details This section contains your company information used for billing and invoices. You can view and update: * Company name * VAT number * Invoice email address * Address details (street, city, postal code, country) To make changes, click the **edit icon** in the top right corner of the section. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/93a9c3db1e4f-screenshot-2026-04-14-at-10-52-39.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=eca34efc97ddf6150699ec32977ee624) ## Current plan and services summary On the right side, you can see a summary of your current plan, services, and total charges, along with your payment method. These include: * **Numbers**\ Monthly charges for your phone numbers, including type (local, mobile, toll-free) and any recent changes. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/c901b385c4e4-screenshot-2026-04-14-at-11-01-55.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=91954bda70fdd848fd5091d53eb12d95) * **Calls and SMS**\ Usage-based charges for calls and messages, including calling packages and prepaid minutes. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/60bcadc3106b-screenshot-2026-04-14-at-11-02-12.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=61a8ad940a6bf755902828dfe43c5835) * **Add-ons**\ Additional features such as Conversation Intelligence, Dialer add-ons, or Voice Agents packages. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/9adfdba28b09-screenshot-2026-04-14-at-11-02-59.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=2071478775fa6d4b89cd4671984efd37) Each section shows: * Individual items * Quantity (for example, number of seats or units) * Price per unit * Total cost per item This helps you understand exactly what contributes to your billing. ## Payment method This section shows the payment method currently used for your subscription and charges. You can see: * The **payment provider** (for example, PayPal or card) * The **account or email** associated with the payment method To update your payment details, click the **edit icon** in the top right corner of the section. ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5591834/266b104f67a1-screenshot-2026-04-14-at-11-20-08.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=32d59db8503dee266a97d3d9a7dcdc49) ## FAQs ***Why can't I remove seats?*** If the option to remove a seat is greyed out or unavailable, there are two common reasons: * The seat may still be assigned to a user. A seat that a user still occupies can't be removed, delete the user first (go to *Users*, select the user, and delete them), then reduce your seat count on the Billing page. * Or you may be at your plan's minimum number of seats. Each plan has a minimum: **Starter** and **Essential** require at least **1**, and **Expert** requires at least **3**. If you're already at your plan's minimum, you'll need to switch to a lower-tier plan before you can reduce further. Go to *Settings > Billing,* click **Manage** **plan**, and select a plan with a lower minimum. If you've removed the user and you're above your plan's minimum but the option is still unavailable, contact Support with a screenshot and we'll investigate. If you no longer need the service at all, see [How to change or cancel your subscription](https://help.cloudtalk.io/en/articles/5591721-how-to-change-or-cancel-your-subscription.md). *** *Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you. ## Related topics - [Where can I find my call charges?](https://help.cloudtalk.io/en/articles/5591773-where-can-i-find-my-call-charges.md) - [Understanding your CloudTalk invoice](https://help.cloudtalk.io/en/articles/15163668-understanding-your-cloudtalk-invoice.md) - [Dashboard Overview](https://help.cloudtalk.io/en/articles/5789823-dashboard-overview.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.