> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to add a new number in CloudTalk

> A guide to requesting new international numbers for your CloudTalk account.

> [!NOTE]
>
> In this article, you’ll discover how easy it is to order phone numbers directly from the CloudTalk dashboard. Whether you're expanding into new markets or scaling fast, this guide will show you how to get the numbers, when you need them.

**User Level:** Admin, Account Manager

***

## Numbers in CloudTalk

The phone numbers you use play a crucial role in your business. In many cases, a potential customer’s first impression comes from the phone number they see on an incoming call. An unfamiliar country code can often be a reason for someone to ignore the call.

With CloudTalk, you can acquire phone numbers from [various countries and regions](https://help.cloudtalk.io/en/articles/6823827-phone-number-coverage-requirements-and-functionality.md), all within a single platform, to give your company a localized presence for your customers. During your free trial, you’ll automatically receive a testing number, and subscribers can request to exchange or add numbers at any time directly through the dashboard.

> [!WARNING]
>
> **💡 Curious about CloudTalk’s number coverage?** Have a look at our **[coverage, wait times, requirements](https://help.cloudtalk.io/en/articles/6823827-phone-number-coverage-requirements-and-functionality.md),** and **[numbers pricing](https://www.cloudtalk.io/geographic-numbers-pricing)** to see what we can offer.
>
> Our team can help you find the right number, but please note that some countries require a local address or business registration, and less common numbers may need to be specially ordered.

## Getting a number for your account

CloudTalk offers two streamlined flows to help clients order numbers with ease:

* [Instant number ordering](#h_4296277fab) – For countries eligible for instant setup (including the US, Canada, and additional countries where no documents are required), and for countries where your regulatory documents have already been approved, numbers can be purchased and activated directly from the dashboard with no extra steps.

* [Assisted number ordering](#h_996c375147) – For countries that require additional documentation or have local restrictions, numbers are assigned manually by our team.

### Instant number ordering

In case the country is eligible for instant setup, after selecting respective country, you will be redirected to "Pick a Number" step of number ordering flow.

1. From your Cloudtalk Dashboard, open the **Numbers** section and click **Get a number**.

2. Choose the country you need a number for.

   Note: In case country is not eligible for instant set up, you will be redirected to request for [assisted number ordering flow.](#h_996c375147)

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5465685/71c858f8c7f3-numbers.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6405d4d2085545e74d1a266d0dd1a780)

3. **View available numbers.** On the "Pick a Number" step, you’ll see a list of numbers for the country you chose earlier. Each one shows the area code, whether it supports SMS or MMS, and the pricing, including monthly price and activation fee.

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5465685/4a2156527860-number.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=1c4b21fd95aa46184c64753e25e287cd)

4. By default, the list displays Toll-free numbers. If you're looking for other [types of phone numbers](https://help.cloudtalk.io/en/articles/5466049-types-of-phone-numbers.md), like Local or Mobile numbers, simply use the **Type of Number** filter to select the option you need.

5. To show only SMS- or MMS-capable numbers, use the **Capability** filter and select the relevant options.

6. For more precise results, you can further filter numbers by:

   * Custom number string (e.g. digits you want to include)

   * Locality

   * Area code

   * Region

7. Select the numbers you want to include in your order and click **`Next`** to proceed to the summary screen.

8. Make sure everything looks right in your order summary. If everything looks good, click **`Purchase`** to finish your order.

Once the payment goes through, your new numbers will appear in the **Numbers** tab of your **CloudTalk Dashboard** and **the CloudTalk Phone app**, ready to use.

To let agents call from a new number, open it in **Numbers**, add them in the **Agents** tab, and ask them to log out and back in to CloudTalk Phone.

If your number supports SMS, you’ll also see a prompt to complete A2P registration if required. Just follow the instructions in the [Registering US Numbers for Messaging guide](https://help.cloudtalk.io/en/articles/7222203-registering-standard-usa-numbers-for-messaging-a2p-10dlc.md) to activate SMS capabilities for your number.

If you have already completed A2P 10DLC registration with CloudTalk, **your US number will automatically be imported with SMS enabled and linked to your existing A2P Messaging Service** at the time of purchase. If you have not yet completed A2P registration, SMS will be disabled on the number until registration is complete.

> [!WARNING]
>
> **💡** Can’t find a number that fits your needs? Just click the ***“Can’t find the number you need?”*** link to switch to the manual ordering form and our team will look into it for you.

#### Which countries and number types support instant ordering?

The table below shows which number types you can order instantly. "Instant (first number)" means you can order and activate it right away with no documents. For the others, your first number requires document review; once approved, you can order more of that type instantly.

| **Country** | **Type** | **Instant (first number)** | **Documents needed for instant reorder** |
| - | - | - | - |
| Australia | Fixed | After document approval | Yes |
| Australia | Toll Free | Yes | No |
| Australia | Mobile | Yes | No |
| Austria | Mobile | After document approval | Yes |
| Austria | National | After document approval | Yes |
| Benin | Mobile | After document approval | Yes |
| Brazil | Fixed | After document approval | Yes |
| Canada | Fixed | Yes | No |
| Canada | Toll Free | Yes | No |
| Chile | Fixed | After document approval | Yes |
| Chile | National (+56 600) | After document approval | Yes |
| Chile | National (+56 809) | After document approval | Yes |
| Czech Republic | Mobile | Yes | No |
| Czech Republic | National | Yes | Yes |
| Denmark | Mobile | After document approval | Yes |
| Finland | Mobile | Yes | No |
| France | Fixed | After document approval | Yes |
| France | Mobile (+33 939) | After document approval | Yes |
| Germany | Mobile | After document approval | Yes |
| Hungary | Mobile | After document approval | Yes |
| Israel | Fixed | Yes | No |
| Israel | Mobile | Yes | No |
| Italy | Mobile | Yes | No |
| Italy | Toll Free | Yes | No |
| Mexico | Mobile | After document approval | Yes |
| New Zealand | Fixed | After document approval | Yes |
| Poland | Mobile | Yes | No |
| Puerto Rico | Fixed | Yes | No |
| Puerto Rico | Toll Free | Yes | No |
| South Africa | Mobile | After document approval | Yes |
| Switzerland | Fixed | After document approval | Yes |
| Tunisia | National (beta) | After document approval | Yes |
| United Kingdom | Fixed | After document approval | Yes |
| United Kingdom | National | After document approval | Yes |
| United Kingdom | Mobile | Yes | No |
| United Kingdom | Toll Free | Yes | No |
| United States | Fixed | Yes | No |
| United States | Toll Free | Yes | No |

For the documents required per country and number functionality, see [Phone Number Coverage, Requirements, and Functionality](https://help.cloudtalk.io/en/articles/6823827-phone-number-coverage-requirements-and-functionality.md).

**Ordering more numbers of a type that isn't in this table** (for example, Brazil Mobile)? Use [assisted number ordering](#h_996c375147). You don't always have to upload your documents again: documents your company provided on an earlier completed order are shown as **Previously submitted**, and you can reuse them for the new request. Our Numbers team then checks whether they cover the new numbers, and lets you know if anything else is needed.

### Cancel a number request

If you’ve submitted a number request but no longer need it, you can cancel it directly in your CloudTalk Dashboard.

1. From your Dashboard, go to **Numbers > Number requests**.

2. Locate the request you want to cancel.

3. Click the **bin icon** next to the request.

4. Confirm your choice in the pop-up window.

![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5465685/86ae4495b148-screenshot-2025-08-15-at-12-19-46.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=597aeefa63230ee9bdea9a3ea9afa732)

After cancellation, the request will no longer appear in your **Number requests** list. If it was already under review, our Numbering Team will stop processing it immediately.

Keep in mind that:

* Only users with **Admin** or **Account Manager** roles can cancel requests.

* If the number has already been activated and billed, you’ll need to contact our Support Team to remove it from your account instead.

***

### Assisted number ordering

If the country requires additional documentation or isn’t eligible for instant number setup, you’ll be redirected to a form to submit your request. The CloudTalk Numbers Team will review and process it manually.

> [!WARNING]
>
> ⚠️ **Expecting a larger order of numbers soon?** At CloudTalk, we aim to process large orders quickly, but timelines may be affected by internal or vendor capacity.\
> \
> **Please plan to order at least a week in advance** as for custom orders, vendors typically require 5–8 business days!

1. From your Cloudtalk Dashboard, open the **Numbers** section and click **Get a number**.

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5465685/71c858f8c7f3-numbers.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=6405d4d2085545e74d1a266d0dd1a780)

2. Choose the country you need a number for.

   Note: In case country is eligible for instant set up, you will be redirected to request to [Instant number ordering flow.](#h_4296277fab)

3. **Select the type of number you need.** A **Regulatory documents required** box then lists the documents and details needed for that exact country and number type. If the box doesn't appear, no documents are needed. ![Regulatory documents required for a German local number](https://mintcdn.com/cloudtalk/0LuB-WYxwheF-8cl/images/Screenshot-2026-10-14-at-15.26.00.png?fit=max\&auto=format\&n=0LuB-WYxwheF-8cl\&q=85\&s=18fedff4ee54654d5c409825a6e42329)

4. Click **Next**. On the **Provide the required documents** screen, fill in each required field and upload each document (drag and drop, or click **Browse**). Required items are marked with a red asterisk. ![Provide the required documents form](https://mintcdn.com/cloudtalk/0LuB-WYxwheF-8cl/images/Screenshot-2026-10-14-at-15.27.50.png?fit=max\&auto=format\&n=0LuB-WYxwheF-8cl\&q=85\&s=f19c130f01ad31291be3bf71cdfd4a34)

   * Fields are checked as you fill them in, so you can fix a wrong format before you submit.
   * Documents your company provided on an earlier completed order are marked **Previously submitted**. You can preview them and reuse them instead of uploading them again.

5. Tick the consent box to let CloudTalk process your documents, then click **Send request**.

6. You will see an order confirmation banner in the top corner after sending your request, and receive a confirmation to your account email address.

   ![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5465685/5608a035f90f-screenshot-2023-10-27-at-11-12-16.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=2a75349468c7271e528d978fc3b8327d)

7. Our Numbering Support Team will review your request and either add the number or follow up in the confirmation email if we need any additional documents or information from you.

8. Our Numbering Support Team will add the number to your account, add billing for the number, and send a final confirmation email.

> [!NOTE]
>
> **On a free trial?** Some numbers take 14 or more business days to deliver. If you order one of these during your trial, we accept the order but hold it until you upgrade to a paid plan. If your trial ends without an upgrade, the order is cancelled automatically.

***

### Track your number request status

Did you know? You can check the status of your number requests anytime in the **Numbers** section under **Number requests**.

Here's what each status means:

| **Status** | **What It Means** |
| - | - |
| **NEW** | Your request has been received but hasn’t been reviewed yet. Expect a response within 8–24 hours. |
| **WAITING FOR UPGRADE** | You're on a free trial and ordered a number that takes 14 or more business days. The request starts once you upgrade, and is cancelled if your trial expires. |
| **WAITING FOR INFORMATION** | We’ve reviewed your request but need more details or documents. Check your login email for next steps. |
| **PROCESSING** | We have all the required info and are working with our operator to activate the number. May take 24–72 hours if vendor verification is needed. |
| **COMPLETED** | Your number has been successfully added to your CloudTalk account. Check your email for confirmation and number details. |
| **CANCELED** | The request was canceled by someone on your team. |
| **EXPIRED** | No response was received for 2+ business days in the "Waiting for Information" stage, so the request was closed automatically. To continue an expired request, contact [Support](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) and we'll reopen it. |

***

## Obtaining vanity numbers

If you want a number that spells your company name or has repeating, easy-to-remember digits, CloudTalk will do our best to help you get it, in case numbers could not be obtained through [Instant number ordering](#h_4296277fab) flow.

Sometimes we may already have a suitable number available. If not, we’ll reach out to our vendors to request a custom number for you.

Please note:

* These special numbers can take extra time to get.

* Vendors may charge an admin fee, but you’ll only pay if we find a number you like and want to keep.

* CloudTalk does **not** add any extra fees to this service.

Keep in mind that popular or memorable numbers are in high demand and may already be taken. But we’ll always try to find the best possible alternative for you.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Getting Started with CloudTalk guide](https://help.cloudtalk.io/en/articles/10558672-getting-started-with-cloudtalk-guide.md)
- [How to Import Contacts into CloudTalk](https://help.cloudtalk.io/en/articles/2145547-how-to-import-contacts-into-cloudtalk.md)
- [How to Activate a WhatsApp Integration Number](https://help.cloudtalk.io/en/articles/7033929-how-to-activate-a-whatsapp-integration-number.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.