> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# The Realtime Dashboard

> Our realtime dashboard provides you with call center metrics in real time, enabling you to boost customer satisfaction.

> [!NOTE]
>
> Here's an overview of our realtime dashboard and the metrics displayed there.

#### User Level:

* Admin

***

> [!WARNING]
>
> *This article describes functionality available in the **CloudTalk Legacy Dashboard**. Some features and options outlined here may not align with the functionality of the newer version of the dashboard. For detailed insights into the statistics and features available in the updated dashboard, please refer to the **[Analytics Documentation](https://help.cloudtalk.io/en/articles/6655462-introduction-to-cloudtalk-analytics.md)**[.](https://help.cloudtalk.io/en/articles/6655462-introduction-to-cloudtalk-analytics.md)*

## Realtime Dash Summary

Real-time dashboard is an efficient tool for your support team management, providing managers with **quick access to up-to-date information** on the current status of your call center.

In a user-friendly and intuitive CloudTalk interface, **all available metrics** are displayed in a separate Real-time Dashboard tab.

These metrics help managers to **make key decisions in real-time** and increase call center efficiency and **[customer satisfaction](https://www.cloudtalk.io/emotion-analytics)**.

You can access the Real-time dashboard through the **CloudTalk Dashboard**. Just click on **Statistics > Realtime Dashboard.**

### Key Metrics

With metrics available both for **inbound** and **outbound calls** and metrics displayed by **individual call queues** and **agents**, the dashboard will be extremely valuable to your call center managers.

By identifying key metrics, you can **provide** more effective customer support, **modify** your business hours and **streamline** automated call distribution.

#### **Examples**

* Number of callers waiting to be connected with a live agent

* Average wait time

* Maximum wait time

* Average abandoned call rate

* Active calls

* **[Call queue](https://www.cloudtalk.io/call-queuing)** statistics *(each of the above-mentioned metrics displayed by call queue)*

* Agent status *(agent’s name, call queue, current call duration, time of the last call, the total number of calls)*

![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5440669/cf56134a6bed-screenshot-2021-07-26-at-10-52-54.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=adad5551f4ec56cf4d4174eb9828f9ad)

![](https://mintcdn.com/cloudtalk/9HKUrNCS4QohhOct/images/help-center/articles/5440669/7c7c201bb57f-screenshot-2021-07-26-at-10-53-52.png?fit=max\&auto=format\&n=9HKUrNCS4QohhOct\&q=85\&s=52d4452f8267683fbf2321a0b3d71cb8)

CloudTalk’s real-time dashboard feature allows you to **track your KPI** *(key performance indicators)* and **improve inconsistent performance** in a timely manner.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Wallboard and Realtime Settings](https://help.cloudtalk.io/en/articles/5667799-wallboard-and-realtime-settings.md)
- [Dashboard Statistics](https://help.cloudtalk.io/en/articles/5652222-dashboard-statistics.md)
- [Track Team Participation in Real Time](https://help.cloudtalk.io/en/articles/5657269-track-team-participation-in-real-time.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.