> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using CloudTalk with Gorgias

> Explore how calls are handled and how information is synced between CloudTalk and Gorgias.

> [!NOTE]
>
> In this guide, you will learn how to connect CloudTalk with Gorgias, make and receive calls directly in Gorgias, use the Click-to-Call feature, review caller information in real time, and log calls as activities with tags, notes, and recordings.

**User level**: Agents, Supervisors, and Admins

***

> [!WARNING]
>
> **Ready to configure the CloudTalk + Gorgias integration?**\
> Follow the step-by-step instructions in our [Configure Gorgias](/en/articles/4393482-configure-gorgias) guide.

## Calling from Gorgias

### Make Outbound Calls

When logged into your Gorgias account, all phone numbers will be automatically converted into a clickable format, allowing you to initiate calls with a single click. At CloudTalk, we call this the [Click-to-Call](/en/articles/2964244-the-click-to-call-extension) feature.

To get started with Click-to-Call:

* Visit the CloudTalk Click to Call page and follow the installation instructions.

* Once installed, any phone number displayed in Gorgias becomes a one-click call button.

> [!TIP]
>
> **Pro Tip:** We recommend removing all other Chrome extensions or telco providers which may interfere with the Click-to-Call feature.

### Receive Inbound Calls

The sync works both ways. When a customer initiates a call, your agents will see a real-time customer card directly in the CloudTalk phone integration, even before the call is picked up.

The real-time customer card displays all of the following information:

* The customer's contact details (name, email, phone number, company, address, website, etc.)

* Call history with call recordings

* Comments and notes

* Gorgias tickets and conversations

* Additional activities from Gorgias and CloudTalk

## Call Logging and Data Exchange

### Contact Sync

CloudTalk synchronizes new and updated contacts with Gorgias [every **15 minutes**](/en/articles/14665732-how-cloudtalk-syncs-data-with-your-crm#:~:text=monday.com.-,Contact%20import%20speed%20by%20integration,-The%20table%20below). This applies both to new contacts created in CloudTalk and any updates to existing ones.

You can find a link to the associated Gorgias customer profile directly within the CloudTalk contact profile. Synced contacts will also receive a corresponding contact tag for easy identification.

### Call Logging & Export

After each call, CloudTalk automatically creates a ticket in Gorgias to log the interaction. Tickets created by CloudTalk are associated with the **"api" channel** in Gorgias, as this is the standard channel assigned to tickets created by third-party integrations.

During or after the call, agents can add tags, write notes, and evaluate the customer's mood or call quality. Once the agent clicks **Done**, the call is logged as an activity in Gorgias.

![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/5368856/5781169a00b5-screenshot-2026-04-23-at-14-34-08.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=3f38e38257e3674b963915061a99582e)

> [!TIP]
>
> Call tags are synced **one way only**. CloudTalk exports call tags to Gorgias, but Gorgias tags are not synced back to CloudTalk.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Configure Gorgias](/en/articles/4393482-configure-gorgias.md)
- [Integrations guide](/en/articles/10570091-integrations-guide.md)
- [Using CloudTalk Phone](/en/articles/2144759-using-cloudtalk-phone.md)


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