> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Gorgias

> Configure data exchange between CloudTalk and Gorgias to ensure your data stays up to date.

> [!NOTE]
>
> Learn how to connect your Gorgias account to CloudTalk, how to customize your integration settings, and common Gorgias integration issues and solutions.

**User level**: Admin

***

> [!WARNING]
>
> Once connected, learn how calls are handled and how data is synced between CloudTalk and Gorgias in **[Using CloudTalk with Gorgias](https://help.cloudtalk.io/en/articles/5368856-using-cloudtalk-with-gorgias.md)**.

## Before You Start

Make sure the following requirements are met before setting up the integration:

* You have an active CloudTalk account and access to your Gorgias account

* You have Admin access in Gorgias to install and configure integrations

* You have your Gorgias API key and domain ready

* The email address used in CloudTalk exactly matches the one used in Gorgias; otherwise, the integration won’t sync correctly

## Configure Gorgias

1. In your Dashboard, go to **Settings > Integrations**.

2. Hover over the **Gorgias integration** and select **+Add** to begin installation.

3. Enter your **Base URL** from Gorgias\*\*:\*\*

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/4393482/e60fbfc30186-image.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=f161f58546da75ba0729b7a64fbabe98)

   1. Open your Gorgias account in a new tab and navigate to **Settings > REST API**.

   2. Copy the **Base API URL** listed there.

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/4393482/c25db2a2f174-screenshot-2026-04-23-at-16-31-20.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=c52f228c9e908befee0de14dc0c9bdce)

4. **Submit**.

5. Customize your integration settings as necessary (see Integration Settings).

6. **Save** when done.

   1. *Once the integration is set up, all your Gorgias contacts will be synchronized with CloudTalk.* *This may take a few minutes.*

### Integration Settings

* You can define which **calls** *(inbound, outbound, missed calls and voicemails)* to log into Gorgias and what status should be assigned to the ticket

  .

  ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/4393482/86ce664d4ced-screenshot-2026-04-23-at-16-33-18.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=2ff672a8d399cb646f0186b0e06f8b48)

* Set whether you want to log all calls or only calls made during **business hours** or when **your lines are closed**.

* Define an agent you want to **assign missed calls to**.

* Pick which **CloudTalk numbers should get linked** to your Gorgias integration. It will help you organize your data better.

  **Important notice:** If no number is selected, all numbers get synced to Gorgias.

![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/4393482/b48e32638474-screenshot-2026-04-23-at-16-34-20.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=d857abe7ed09560438dc041f147a6b1a)

* Decide **how SMS** *(inbound or outbound)* will be logged into Gorgias.

* Decide **whether SMS** should be synchronized only for **specific phone numbers**.

![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/4393482/65e09917eb1c-screenshot-2026-04-23-at-16-34-56.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=6c9bcd1327d192d96bdf433c7f5b0b22)

> [!WARNING]
>
> **Note:** When **message** export is enabled, both **SMS** and **WhatsApp** messages are exported using the same setting.
>
> Exported messages are not distinguished by channel in the CRM, and the initial outbound WhatsApp template message is not exported.

## FAQs

* **Why are my missed calls not exporting to Gorgias?**

  Check if there is an assignee selected for missed calls within your Gorgias integration settings in CloudTalk. Navigate to **Settings > Integrations > Gorgias** and make sure a missed call assignee is defined.
* **Why are call tags from Gorgias not syncing to CloudTalk?**

  Call tag sync is one-way only. CloudTalk exports call tags to Gorgias, but tags created in Gorgias are not synced back into CloudTalk.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Using CloudTalk with Gorgias](https://help.cloudtalk.io/en/articles/5368856-using-cloudtalk-with-gorgias.md)
- [Configure Attio](https://help.cloudtalk.io/en/articles/16815852-configure-attio.md)
- [Configure Zoho](https://help.cloudtalk.io/en/articles/3490662-configure-zoho.md)


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