> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure LiveAgent

> Configure data exchange and to ensure your data stays up to date and your team can call directly from Liveagent.

> [!NOTE]
>
> This guide covers how to set up and customize the CloudTalk + LiveAgent integration.

**User level**: Admin

***

## Before You Start

Make sure the following requirements are met before setting up the integration:

* You have an active CloudTalk account and access to your LiveAgent account

* You have Admin permissions in LiveAgent to generate an API key and configure integrations

* You have your LiveAgent API key with **read and write permissions** for Agents, Users, Tags, and Tickets

* You have your LiveAgent domain URL ready

* The email address used in CloudTalk exactly matches the one used in LiveAgent; otherwise, the integration will not sync correctly

## Configure LiveAgent

1. Log in to **CloudTalk [Dashboard](https://dashboard.cloudtalk.io).**

2. Click on **Settings > Integrations** in the left sidebar menu.

3. Select **LiveAgent** integration and click on the **`+Add`** button to install the integration.

4. To connect CloudTalk with LiveAgent, you need to **fill the API key** and **URL address**.

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/262b62d0d954-image.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=82cff96abe6ecc0a6dacf4bcbffd3b52)

5. To find your **API key**, go to your LiveAgent account and type **API** into the search bar. Then, go to **Add API Key**.

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/212fce84a513-rgt4ry8kppqjc8-9kkyjsyf24bfplk43a32vmlufkgdc36ortkq3-duzdsvu.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=d8ffdce5a558b3cc3670fe319e08e4d9)

6. Write the **Name**. For instance, **CloudTalk integration**. If needed, choose the **Expiration date** *(Your integration will stop working after the expiration date)*.

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/e071ff3c4264-nsjithrygnewyeo29xwprdphk5ofvufz9kotfs8eswzymycz9vakmqyyvmlz.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=265002b46e504abd7190e444236b2262)

7. Make sure that your **API key has `read`** and **`write` permissions** for following scopes: **Agent, User, Tags** and **Tickets**.

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/a7c2ff4220d4-ruts0a2-qorrz-cv5t48p82-rtf2xpg2id9fpsegmxbpwzmflnoeznhelqjv.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=823f22d7463f5174bbaad90220967ed8)

8. **Your API key is now ready**, so just copy it and paste it into CloudTalk.

9. As the next step, **insert the domain URL address** in the right format, for instance - [`https://XYYXXXXX.ladesk.com/`](https://XYYXXXXX.ladesk.com/)

   ![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/262b62d0d954-image.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=82cff96abe6ecc0a6dacf4bcbffd3b52)

10. Once you have completed these steps, **your integration is ready.** Now you can **customize your integration according to your business needs**.

11. Finally, click on the **Save** button to activate the integration.

12. Once the integration is set up, all your **LiveAgent contacts** will be **synchronized with CloudTalk**.

> [!WARNING]
>
> **Important notice:** the data synchronization may take a few minutes.

## Integration customization

* You can define **which calls** *(inbound, outbound, missed calls and voicemails)* to **log into LiveAgent** and **what status** should be assigned to the ticket. 
* Pick **which CloudTalk numbers** should get **linked** to your LiveAgent integration. It will help you better organize your data. If no number is selected, all numbers get synced to LiveAgent. 
* Choose whether you want to log all calls or only calls made **during business hours** or **when your lines are closed.**
* **Define an agent** you want to assign **missed calls** to. 

![](https://mintcdn.com/cloudtalk/iz8SL1-6a3Qpskmu/images/help-center/articles/3895756/8108afbf985f-image.png?fit=max\&auto=format\&n=iz8SL1-6a3Qpskmu\&q=85\&s=11ba8bafb63214e6728a4dc5e833eba9)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Using CloudTalk with LiveAgent](https://help.cloudtalk.io/en/articles/5360068-using-cloudtalk-with-liveagent.md)
- [Contact Tags](https://help.cloudtalk.io/en/articles/5440393-contact-tags.md)
- [Integrations guide](https://help.cloudtalk.io/en/articles/10570091-integrations-guide.md)


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