> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Choosing a Headset

> Let's talk about what headsets you can use with CloudTalk for the best call quality experience.

> [!NOTE]
>
> Here are our tips and recommendations for a reliable call center headset.

***

## The Most Important Headset Features

Having a professional headset is crucial for maintaining high sound and voice quality in your calls. A professional headset for voice communications should have:

* **Noise cancellation** for eliminating high frequency sounds, such as conversations of other agents in your office

* **Corded connection**, such as a USB connector or 3.5mm jack, to reduce the frequency of network jitter

* **Stereo** for creating a wider soundstage, improving the listening experience

> [!WARNING]
>
> **Note:** The CloudTalk desktop app does not currently support answering or ending calls via headset hardware buttons. Use the on-screen Answer button or configure a keyboard hotkey instead.

### Our Pick

We recommend the [Jabra Evolve 40 Stereo](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve-40). This headset connects to your computer via USB or 3.5mm jack connector.

![](https://mintcdn.com/cloudtalk/NaLCtq06pFIW2ogE/images/help-center/articles/2408617/fac1108f9b21-evolve-40-duo-47670-1493067987-1280-1280.jpg?fit=max\&auto=format\&n=NaLCtq06pFIW2ogE\&q=85\&s=96e4bd67b44ab34267a7636b3285fb29)

We like it because it has all the features we outlined above, and it's compatible with both Windows and Mac. For either system, we recommend using this headset with a USB connector.

> [!NOTE]
>
> **Tip:** Learn how to properly [configure your headset](https://help.cloudtalk.io/en/articles/2144676-configuring-your-microphone-and-speakers.md).

#### Budget Option

If you are looking for something in a lower price range, you can also try the [Jabra Evolve 30 Stereo.](https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve-30) Though an older model, it will still offer all of the important features we outlined above.

### What to Avoid

Having a professional headset is crucial for maintaining the high quality of your calls. For this reason, we don't recommend using:

* bluetooth headsets

* earphones

* mono headsets

In particular, bluetooth headsets don't typically have the bandwidth or performance ceiling to keep up with the best wired headphones.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we're here for you.


## Related topics

- [Getting Started with CloudTalk guide](https://help.cloudtalk.io/en/articles/10558672-getting-started-with-cloudtalk-guide.md)
- [Headset Status](https://help.cloudtalk.io/en/articles/7942527-headset-status.md)
- [Conditions](https://help.cloudtalk.io/en/articles/5649346-conditions.md)


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