Phone calls over the internet require a high-quality internet connection. You can assess the quality of your internet connection at http://cloudtalk.speedtestcustom.com/. The test typically takes a few seconds or minutes to run.
The most important parameters are ping and jitter. Ping should not exceed 150 milliseconds and Jitter should not be higher than 50 milliseconds.
If you experience any troubles with phone calls only at certain times of the day, you should run the test precisely at that time. Given the varying conditions throughout the day, we recommend to run the test at least 3 times.
If you need our assistance, don’t hesitate to contact us and send us your test results. Once the test is complete, just click on COPY LINK and then send the link to our email address [email protected] or via our live chat.