If you experience interruptions during the calls, or the quality of your calls is poor, we recommend you to make a quick quality test of your internet connection.
Phone calls over the internet require a high-quality internet connection. You can test the connection here. This test typically takes few seconds or minutes to run.
The most important parameters to notice are ping and jitter. Ping should not exceed 150 milliseconds and Jitter should not be higher than 50 milliseconds.
If you experience any troubles with phone calls only at certain times of the day, you should run the test precisely at those moments. Given the varying conditions throughout the day, we recommend to run the test at least 3 times.
If you need our assistance, don’t hesitate to send us your test results.
Once the test is complete, just copy the link and share it with us via Support team email: [email protected] or via Live Chat.