> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Attributes

> Custom attributes for contacts help store the customer data most relevant for you.

> [!NOTE]
>
> Learn how to set up custom attributes to store customer information not covered by existing fields in contact details.

**User Level**: Admin

***

## Custom Attributes

### What are they?

There are a number of standard attributes which exist for [contacts](https://help.cloudtalk.io/en/articles/7056354-managing-contacts.md). These include data like the contact's email, phone, address details, CRM ID, favorite agent, and more. However, we know that not all contact data will fit into one of these categories. Contacts being imported from an integration, for example, may have additional attribute types that differ from the ones offered. That's why CloudTalk lets you add your own custom fields, known as custom attributes. 

### Create Custom Attributes

1. From the dashboard, navigate to **Settings > General** and scroll down to the *Contacts* section.

2. Select `+ Add Custom Attribute`. You can make as many custom attributes as you want, or remove existing ones.

   ![](https://mintcdn.com/cloudtalk/NaLCtq06pFIW2ogE/images/help-center/articles/2144934/d811c85c787b-screenshot-2024-12-13-at-09-57-32.png?fit=max\&auto=format\&n=NaLCtq06pFIW2ogE\&q=85\&s=d68080ff36886dc5621d1ed7c066b9eb)

3. Select **Save Changes** at the bottom of the page to finalize changes.

4. To delete custom attributes, click the bin icon next to the field, confirm by selecting **Delete**, and the attribute will be removed.

5. New attribute fields will be displayed within the real-time customer card, contact detail, and screens for adding or editing contacts.

![](https://mintcdn.com/cloudtalk/NaLCtq06pFIW2ogE/images/help-center/articles/2144934/6097d2539537-screenshot-2024-12-13-at-10-20-47.png?fit=max\&auto=format\&n=NaLCtq06pFIW2ogE\&q=85\&s=83f9b02d668ad096663cd52ea7c0a3be)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Managing Contacts](https://help.cloudtalk.io/en/articles/7056354-managing-contacts.md)
- [How to Import Contacts to CloudTalk from a File](https://help.cloudtalk.io/en/articles/3422012-how-to-import-contacts-to-cloudtalk-from-a-file.md)
- [Duplicate Contacts Behave Unexpectedly](https://help.cloudtalk.io/en/articles/12929922-duplicate-contacts-behave-unexpectedly.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.