> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Callback

> Activate the Callback feature and radically reduce the number of unanswered calls, improving customer satisfaction.

> [!NOTE]
>
> CloudTalk allows you to configure Callback in just a **few clicks**. Once Callback is activated, CloudTalk will **automatically** start dialing a number of the client who could not reach you the first time.
>
> This feature will **boost your customer satisfaction** by ensuring that all calls are answered. For a detailed description of this tool and its benefits, **[read our blog post](https://www.cloudtalk.io/callback)**.

***

## Configuring Callback for your business

Callback can be easily configured by **Administrator** in the Dashboard. In the left-side menu, go to **Settings > [Callback](https://dashboard.cloudtalk.io/menu/account/settings/callback)**.

![](https://mintcdn.com/cloudtalk/NaLCtq06pFIW2ogE/images/help-center/articles/2144889/74ba13425c92-screenshot-2024-12-11-at-09-39-22.png?fit=max\&auto=format\&n=NaLCtq06pFIW2ogE\&q=85\&s=37dc735af35603153229a3acd4a07c7e)

You can set up Callback in **3 simple steps**:

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144889/33e270e81214-screenshot-2024-12-11-at-09-41-55.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=ad22b1cf5cbc0698c7ecafb6a89a8403)

1. **Activate Callback** by changing the switch into the active position.

2. **Set a maximum deadline for Callback.** This value determines how long CloudTalk will spend trying to reach the client. Three options are currently available:

   * **Until the end of the day** – Callback will try to contact the client until midnight or, if you have the **[Business Hours](https://dashboard.cloudtalk.io/menu/account/settings/business-hours)** feature enabled, until the end of your business hours.

   * **24 hours** – Callback will try to reach the client for 24 hours after the missed call, respecting your business hours.

   * **48 hours** – Callback will try to call the client for 48 hours after the missed call, respecting your business hours.

3. **Choose a maximum number of Callback attempts.** You can also select the number of Callback attempts, the minimum being 1 and the maximum being 10. These attempts will be evenly distributed until your selected deadline expires.

   **For example**, if you set a limit of **24 hours** and **6 attempts**, **3 attempts** will be made on the day of the missed call and **3 attempts** on the following day.

**Note:** while the attempts are evenly distributed, the first two callbacks follow a strict pattern. The initial automatic callback attempt will always be made immediately once an agent is available and the second attempt will be made at least one hour after that.

**Pro Tip:** We recommend that you select 4 or 5 attempts. The customer will be happy that you are calling back, but you won’t be bothering them with too many calls.

**Important notice:** If you manage to reach the client before the Callback deadline expires or before all attempts are made, CloudTalk will no longer try to call the number *(unless there is a new missed call from the same client)*.

## **Global versus local settings**

In this post, we have shown you how to use our Callback feature and how to configure global settings for your business. However, you may also **enable Callback** for **individual groups** in the **group’s settings**. These settings will **override** global callback settings, configured for the whole company.

For individual group settings please go\
Groups tab > Edit group > Advanced settings > Callback settings > Use custom settings

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144889/56420f1f28fe-screenshot-2024-12-11-at-09-48-39.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=f638d4e4b0a26fd1667d3320708bdc50)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Account Settings Guide](https://help.cloudtalk.io/en/articles/10550593-account-settings-guide.md)
- [Scheduled callbacks](https://help.cloudtalk.io/en/articles/17025683-scheduled-callbacks.md)
- [Create and Manage Ring Groups](https://help.cloudtalk.io/en/articles/2144031-create-and-manage-ring-groups.md)


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