> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring your microphone and speakers

> Configure your microphone and speakers to make the most of your CloudTalk experience.

> [!NOTE]
>
> To make sure that your sound settings are compatible with using CloudTalk, you may need to configure your sound devices, your operating system and the CloudTalk app itself.

**User level:** All levels

***

## Configuring your operating system

### Windows 7

* Open the Control Panel

* Click on Hardware and Sound

* Click on Sound

* Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one 

### Windows 10

* Access Settings in the Start menu

* Click on System

* Click on Sound

* Under Related Settings, open the Sound control panel

* Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/fb99a09c9151-r-7moumadf9q7chm0eh5myzg8cf14nee0wtv75qabdjsbuhy680aa9awm-rb.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=0e7f56d00398824ddbb96568e7744ccb)

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/f620d2086913-ydfvnxkhms3ieerenlq6sm5umvq0jl73shujqocxmszl0ur-qwv6ebstdwhf.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=3abc884249db0e5bd8bebfb9b3cfc450)

### Mac OS

* Open System Settings

* Click on Sound 

* Check the output and input items and select the desired device from the list

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/6858a66eacd9-screenshot-2024-12-17-at-13-46-48.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=865865ee6357f6c43894b379e5b8134d)

### Configuring VOIP phone

Software VOIP phones include items for audio devices in their settings. Check whether your required devices are selected.

### Configuring CloudTalk Phone web application

Open the app and go to **Profile** (icon in the bottom-left corner).

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/b24bda6c4a15-screenshot-2024-12-17-at-13-59-01.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=d53151d79aff6cfe8927c6f7958716b1)

Click on **Microphone & Speakers** and choose the desired microphone and speakers.

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/64012fe94a79-screenshot-2024-12-17-at-14-00-48.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=f160fd897c699b3f95af8d9fb8ada744)

Click on **Start test call.** This will immediately check whether your selected settings work fine.

If the test call fails or your microphone still doesn't work, see [When Callers Can't Hear You](https://help.cloudtalk.io/en/articles/12008227-can-t-hear-or-poor-audio-during-calls.md#h_onewayaudio1).

To use Krisp noise cancellation, install the Krisp app on your computer. Then, in **Microphone & Speakers**, choose the Krisp microphone and the Krisp speaker and click **Start test call**. For more, see [CloudTalk and Krisp](https://www.cloudtalk.io/krisp-call-centre-integration/).

**Ringing Strategy**

CloudTalk allows you to configure how incoming call ringtones are played, even when a headset is connected.

To set this up:

* Open the CloudTalk app and go to **Settings**.

* Navigate to **Microphone and Speakers** to select the desired input/output devices for calls.

* For ringtones, go to the **Notifications** section and select a different output device (e.g., your computer speakers instead of your headset).

![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2144676/ad3d8cebd36e-screenshot-2024-12-05-at-13-56-17.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=7c3047fc9344d4b9fe6eecbba775788c)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Making and Receiving Calls](https://help.cloudtalk.io/en/articles/2143981-making-and-receiving-calls.md)
- [Onboarding for New Users](https://help.cloudtalk.io/en/articles/8065091-onboarding-for-new-users.md)
- [Getting Started with CloudTalk guide](https://help.cloudtalk.io/en/articles/10558672-getting-started-with-cloudtalk-guide.md)


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