> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Making and Receiving Calls

> Everything you need to know to start making and receiving calls in CloudTalk

> [!NOTE]
>
> This article explains the basic requirements for making and receiving calls in CloudTalk and walks you through the available calling options so you can get started smoothly.

**User level:** Admin, Agent, Supervisor

***

## Before You Start

To make or receive calls in CloudTalk, make sure the following requirements are met:

* At least **[one CloudTalk phone number](https://help.cloudtalk.io/en/articles/5466049-types-of-phone-numbers.md)** is added to your account

* At least **[one user](https://help.cloudtalk.io/en/articles/2144066-how-to-add-new-users.md)** [is assigned](https://help.cloudtalk.io/en/articles/2144066-how-to-add-new-users.md) to that phone number

* You are **logged in** to your CloudTalk account

* [Your status](https://help.cloudtalk.io/en/articles/7826891-user-status-in-cloudtalk-phone.md) in the CloudTalk Phone app is set to **Online**

If any of these conditions are not met, inbound or outbound calling may not work as expected.

## How You Can Make and Receive Calls

CloudTalk gives you three ways to handle calls. You can choose the option that best fits your workflow.

### CloudTalk Desktop App (Recommended)

The CloudTalk desktop app provides the best performance and calling experience. It supports all calling features and offers the most stable audio quality.

Use the desktop app if you:

* Make or receive calls frequently

* Work in sales or customer support

* Need the most reliable call quality

👉 *[Download CloudTalk Desktop App](https://www.cloudtalk.io/download-app/#:~:text=Get%20CloudTalk%20Phone%0Aapp%20for%20your%20Mac)*

> [!WARNING]
>
> For step-by-step instructions on installing the desktop app, see\
> **[Installing CloudTalk Phone](https://help.cloudtalk.io/en/articles/5349174-cloudtalk-introduction-installing-cloudtalk-phone.md).**

### CloudTalk Mobile App (CloudTalk Go)

The **CloudTalk Mobile app** lets you make and receive calls from your mobile device. It’s ideal if you need to stay reachable while away from your desk.

Use the CloudTalk Go app if you:

* Work remotely or on the go

* Need mobility and flexibility

* Want to receive calls on your mobile device

👉 *[Download CloudTalk Phone App (iOS / Android)](https://www.cloudtalk.io/download-app/#:~:text=CloudTalk%20Go%0Amobile%20app)*

**Note:** If you’re installing CloudTalk Go on Android, make sure to review\
**[CloudTalk Go for Android: Requirements and Setup](https://help.cloudtalk.io/en/articles/5612917-cloudtalk-go-for-android-requirements-and-setup.md).**

> [!WARNING]
>
> **Learn more about CloudTalk Phone**
>
> To explore the CloudTalk Phone interface and learn about available features, see **[Using CloudTalk Phone](https://help.cloudtalk.io/en/articles/2144759-using-cloudtalk-phone.md).**

### CloudTalk Web Interface

You can also make and receive calls directly from your browser using the [CloudTalk web interface](https://phone.cloudtalk.io/p/dialpad). This option is useful if you cannot install the desktop app or need temporary access.

Keep in mind that call quality in the web interface depends heavily on:

* Your browser

* Your internet connection

* Your microphone and audio settings

### CloudTalk CTI (Embedded Calling)

CloudTalk also offers CTI (Computer Telephony Integration), which allows you to make and receive calls directly inside supported CRMs and helpdesk tools.

The CTI provides a lightweight embedded calling interface without needing to switch between apps.

Learn more about supported CTIs and how they work here: [CloudTalk CTI](https://help.cloudtalk.io/en/articles/13385830-cloudtalk-cti.md).

## Making Your First Call

1. **Open CloudTalk Phone**

   Sign in to the CloudTalk Desktop app, CloudTalk Phone (mobile) app, or the web interface.

   ![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2143981/049eb2aaaa60-screenshot-2026-01-29-at-12-10-23.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=728a8e6dc6f635438663ae65a667ee84)

2. **Make sure your status is Online**

   in the bottom-right corner, make sure your status is set to **Online**.\
   If your status is Offline, you won’t be able to make or receive calls.

   ![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2143981/a3a50c492a6d-screenshot-2026-01-29-at-12-17-30.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=ccd1e4d4b35bb64af6ff0ba26df0210c)

3. **Check which number you’re calling from**

   At the top of the calling screen, you’ll see **The number I’m using.**\
   Click or tap it to select a different CloudTalk number if more than one is available.

   ![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2143981/e4ccfc134bc0-screenshot-2026-01-29-at-12-18-21.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=3782b22cd3a1b98a8c53ba4983f58533)

4. **Enter or select a phone number**

   You can:

   * Type a phone number directly using the on-screen keypad, or

   * Click the **Contacts icon** in the bottom-right corner of the app to open your contact list. From there, you can search for an existing contact and place a call directly.

     ![](https://mintcdn.com/cloudtalk/ysxdVprsVb9bxzWE/images/help-center/articles/2143981/5916509ce8f7-screenshot-2026-01-29-at-13-12-15.png?fit=max\&auto=format\&n=ysxdVprsVb9bxzWE\&q=85\&s=b8ec0f9e8ff0e703f4044ff38b8b1108)

5. **Start the call**

   Click or tap the **green Call button** at the bottom of the screen to place the call.

> [!NOTE]
>
> **Tip**: For your first test call, we recommend calling a teammate to confirm your audio and connection are working correctly.
>
> All calls made between CloudTalk users within the same company are **free of charge**.
>
> You can call your teammates by:
>
> * Selecting them from your **Contacts > List**, or
>
> * Dialing their **extension number** (for example: 1001, 1002, 1035)
>
> Extension numbers can be found in the **Users** section.

> [!WARNING]
>
> **Calling Directly from Your Browser (Click-to-Call)**
>
> If you frequently work in a CRM or web-based tool, you can make calls without manually copying phone numbers.
>
> CloudTalk’s **Click-to-Call browser extension** allows you to call any phone number displayed on a webpage with a single click.
>
> \- Available for supported browsers
>
> \- Works with CRMs, helpdesks, and other web apps
>
> \- Automatically opens the CloudTalk app and places the call
>
> Learn how to install and use the extension here: [The Click-to-Call Extension](https://help.cloudtalk.io/en/articles/2964244-the-click-to-call-extension.md)

### Receiving Calls

Incoming calls will ring automatically when:

* You are online

* You are assigned to the number or group receiving the call

* The call falls within configured business hours

If you’re not receiving calls, check:

* Your online status

* Number and [group](https://help.cloudtalk.io/en/articles/2144031-create-and-manage-ring-groups.md) assignments

* [Business hours](https://help.cloudtalk.io/en/articles/2144270-business-hours.md) and [call routing](https://help.cloudtalk.io/en/articles/3669429-call-flow-designer-guide.md) settings

## Recommended Next Steps

To improve call quality and avoid common issues, we strongly recommend reviewing these guides:

* [System & Network Requirements](https://help.cloudtalk.io/en/articles/2144647-system-network-requirements.md)

* [Configuring your microphone and speakers](https://help.cloudtalk.io/en/articles/2144676-configuring-your-microphone-and-speakers.md)

* [Quality of Service (QoS)](https://help.cloudtalk.io/en/articles/4384112-setting-quality-of-service-qos.md) configuration

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Using CloudTalk Phone](https://help.cloudtalk.io/en/articles/2144759-using-cloudtalk-phone.md)
- [Getting Started with CloudTalk guide](https://help.cloudtalk.io/en/articles/10558672-getting-started-with-cloudtalk-guide.md)
- [System & Network Requirements](https://help.cloudtalk.io/en/articles/2144647-system-network-requirements.md)


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