> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using CloudTalk with Gong

> Explore how CloudTalk calls are sent to Gong for transcription and analysis.

> [!NOTE]
>
> In this guide, you will learn how CloudTalk calls are sent to Gong, what data is synced, and how to find and review calls in Gong.

**User level:** Admin, Agent, Supervisor

***

> [!WARNING]
>
> **Ready to set up the CloudTalk + Gong integration?**\
> Follow the step-by-step instructions in our [Configure Gong](/en/articles/5353533-configure-gong.md) guide.

## How calls sync to Gong

Once the integration is active, CloudTalk automatically sends recorded calls to Gong for transcription and analysis. No manual steps are required after a call ends.

A call is sent to Gong only when all of the following are true:

* The call was **recorded**

* The CloudTalk agent is **also a Gong user with the same email address**

Calls can take from **5 to 10 min** to appear in Gong after they end.

![](https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15586874/30cf1af42592-screenshot-2026-06-22-at-14-04-34.png?fit=max\&auto=format\&n=akDGinDOBsihWn_p\&q=85\&s=1a9d28d5e3a66ac1ef243ec1cea0f543)

## What syncs to Gong

| CloudTalk | Sync direction | Gong |
| - | - | - |
| Recorded external calls | ➡ | Conversations |
| Recorded internal calls *(if enabled by admin)* | ➡ | Conversations |
| Contacts | 🚫 | Not synced |
| SMS messages | 🚫 | Not synced |

## Reviewing calls in Gong

To find your CloudTalk calls in Gong:

1. Log in to your Gong account.

2. Navigate to **Conversations** in the left sidebar.

3. Use filters (date, rep, team, duration) to locate the call.

4. Click a call to open the call view.

![](https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15586874/b8777a3f1d60-screenshot-2026-06-22-at-12-43-22.png?fit=max\&auto=format\&n=akDGinDOBsihWn_p\&q=85\&s=8632707da005d9a5be3a7953c96e4872)

Each call has five tabs:

* **Briefs:** an [AI-generated summary of the call.](/en/articles/9128167-conversation-intelligence.md) Includes the outcome, next steps, a recap of what was discussed, and prospect highlights. You can change the brief type and copy the content directly from this tab.

* **Outline:** a structured breakdown of the conversation by topic, each with a timestamp so you can jump to that moment in the recording.

* **Transcript:** the full spoken transcript, attributed to each speaker by name. Use the search bar to find specific words or phrases in the call.

* **Call Info:** call metadata including title, date and time, language, AI-detected outcome, and participants. You can also associate the call with an account from this tab.

* **Points of interest:** keyword trackers configured by your team (for example, discovery questions) and filler words detected during the call.

On the right side you can play back the recording, see the talk-time breakdown per speaker, and navigate to any moment in the call by clicking the waveform.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) and we will be happy to help.


## Related topics

- [How CloudTalk syncs data with your CRM](/en/articles/14665732-how-cloudtalk-syncs-data-with-your-crm.md)
- [Using CloudTalk Phone](/en/articles/2144759-using-cloudtalk-phone.md)
- [Using CloudTalk with Front](/en/articles/5361474-using-cloudtalk-with-front.md)


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