> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Scripts (Legacy Dialer)

> Create and manage call scripts for your outbound campaigns.

<Note>
  In this article you will learn how to create, manage, and assign call scripts to your campaigns.
</Note>

**User level:** Admin

***

<Warning>
  **Using the new AI Sales Dialer?** This article covers the legacy dialer. For the new AI Sales Dialer, see [Call Scripts](/en/articles/17029642-call-scripts).
</Warning>

Call scripts give agents a structured guide to follow during campaign calls. They can include suggested dialogue, talking points, objection handling, or any other content that helps agents stay consistent and confident on the call.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15101461/637688f608c2-screenshot-2b2024-12-16-2bat-2b15-03-45.png?fit=max&auto=format&n=akDGinDOBsihWn_p&q=85&s=1cd48da6f76ab0aeba497c2a003d2d68" alt="" width="2121" height="1449" data-path="images/help-center/articles/15101461/637688f608c2-screenshot-2b2024-12-16-2bat-2b15-03-45.png" />
</Frame>

<h2 id="h_c66c500a83">
  Create a call script
</h2>

1. In the dashboard, go to **Dialer > Call Scripts**.

2. Click **`+ Add Call Script`**.

3. Enter a **name** for your script.

4. Add your content using the editor. You can:

   * Type directly, paste text, or format it with the built-in tools.

     <Frame>
       <img src="https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15101461/a8d3f05cda26-screenshot-2023-10-03-at-17-31-08.png?fit=max&auto=format&n=akDGinDOBsihWn_p&q=85&s=e772ef27dac556f459d6a691d42c7401" alt="" width="1884" height="438" data-path="images/help-center/articles/15101461/a8d3f05cda26-screenshot-2023-10-03-at-17-31-08.png" />
     </Frame>

   * Switch to HTML mode by clicking the **`</>`** icon and pasting your own HTML template

     <Frame>
       <img src="https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15101461/e14caa82e9f5-screenshot-2023-10-03-at-17-30-55.png?fit=max&auto=format&n=akDGinDOBsihWn_p&q=85&s=443f4c890ab594a6cd8a4b4f86c3134e" alt="" width="1854" height="438" data-path="images/help-center/articles/15101461/e14caa82e9f5-screenshot-2023-10-03-at-17-30-55.png" />
     </Frame>

5. Click **`Create script`**.

The script will now appear in search and can be assigned when setting up a campaign.

<h2 id="h_935b4c53d2">
  Edit or delete a script
</h2>

1. Go to **Dialer > Call Scripts**.

2. Find the script you want to update.

3. Click the **pencil icon** to edit or the **trash icon** to delete.

<Warning>
  If you delete a script that is currently assigned to an active campaign, the script will be removed from that campaign immediately.
</Warning>

<h2 id="h_6ffb489663">
  Assign a script to a campaign
</h2>

Scripts are assigned during [campaign setup](/en/articles/8428838-setting-up-campaigns-legacy-dialer#:~:text=for%20that%20campaign.-,Add%20Campaign,-Select%20%2BAdd%20campaign) or when editing an existing campaign.

1. Go to **Dialer > Campaigns** and open the campaign you want to update.

2. Under **Assign call script**, search for and select the script.

   <Frame>
     <img src="https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15101461/334dba05761a-screenshot-2026-05-14-at-11-49-25.png?fit=max&auto=format&n=akDGinDOBsihWn_p&q=85&s=7f2a701fe4ef8a09a83d32e688e39b41" alt="" width="1355" height="129" data-path="images/help-center/articles/15101461/334dba05761a-screenshot-2026-05-14-at-11-49-25.png" />
   </Frame>

3. Save your changes.

<h2 id="h_84cea39505">
  How agents use scripts
</h2>

During a campaign call, agents can access the script from the **Script** tab at the top of the calling screen in the CloudTalk Phone desktop app. The script is visible throughout the call and does not need to be opened separately.

<Frame>
  <img src="https://mintcdn.com/cloudtalk/akDGinDOBsihWn_p/images/help-center/articles/15101461/07b374ec80ec-screenshot-2026-05-14-at-12-01-56.png?fit=max&auto=format&n=akDGinDOBsihWn_p&q=85&s=8c17e0905423e4e308fd703697ed8fac" alt="" width="300" data-path="images/help-center/articles/15101461/07b374ec80ec-screenshot-2026-05-14-at-12-01-56.png" />
</Frame>

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Setting up Campaigns (Legacy Dialer)](/en/articles/8428838-setting-up-campaigns-legacy-dialer.md)
- [Call Scripts](/en/articles/17029642-call-scripts.md)
- [Using Campaigns with Power Dialer](/en/articles/5782017-using-campaigns-with-power-dialer.md)


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