> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Does auto top-up have a spending limit?

> Why auto top-up has no monthly spending cap, and how to keep your charges under control

> [!WARNING]
>
> **No. There is currently no monthly cap on auto top-up charges.**
>
> Each time your balance drops below your threshold, your card is charged for the set top-up amount. If your usage increases, the number of charges increases accordingly.

## Why there’s no cap

Auto top-up is designed to prevent service interruptions.

If a spending cap were applied, your credit could stop replenishing, which would interrupt calling.

If your usage spikes, you may see multiple charges in a short period.

## How to stay in control

While there’s no built-in cap, you can monitor and manage your spending in several ways:

### ✅ Set a higher top-up amount

[Auto top-ups](https://help.cloudtalk.io/en/articles/14636883-how-auto-top-up-works.md) are triggered when your balance drops below your configured threshold. A higher top-up amount results in fewer charges, making spending easier to track. Fewer charges also make unusual patterns easier to spot.

![](https://mintcdn.com/cloudtalk/uyJpY-sHvW90NlHP/images/help-center/articles/14637063/3001375b0196-screenshot-2026-04-15-at-13-04-00.png?fit=max\&auto=format\&n=uyJpY-sHvW90NlHP\&q=85\&s=ef809b7b0c75c8a3532cdfb7f84ae252)

### ✅ Export and review credit movements

Download your [Export credit movements](https://help.cloudtalk.io/en/articles/14470553-credit-movement-export.md) file from **Dashboard > Billing** regularly.

The file shows every individual charge, helping you identify what is using your credit, such as international calls, forwarded calls, or usage beyond [Fair Usage Policy](https://help.cloudtalk.io/en/articles/14633971-fair-usage-policy.md) limits.

![](https://mintcdn.com/cloudtalk/uyJpY-sHvW90NlHP/images/help-center/articles/14637063/a07bbf156602-screenshot-2026-04-15-at-13-02-37.png?fit=max\&auto=format\&n=uyJpY-sHvW90NlHP\&q=85\&s=0cca965369b05a8149861f96d9cd747e)

### ✅ Check Usage & overages details

The [Usage & overages details](https://help.cloudtalk.io/en/articles/5591834-billing-page-overview.md#:~:text=top%2Dup%20configuration.-,Usage%20and%20overages,-Included%20in%20your) section in the Billing page provides a high-level breakdown of your credit usage. Review it regularly to understand trends and changes in usage.

![](https://mintcdn.com/cloudtalk/uyJpY-sHvW90NlHP/images/help-center/articles/14637063/c052c07fdbff-screenshot-2026-04-02-at-10-17-33.png?fit=max\&auto=format\&n=uyJpY-sHvW90NlHP\&q=85\&s=7fdd43ba2d48f5d27302b1de3f280f4a)

## What to do if your charges increase unexpectedly

If your charges are higher than expected:

1. Download your [Export credit movements](https://help.cloudtalk.io/en/articles/14470553-credit-movement-export.md) file from **Dashboard > Billing** and review what caused the increase

2. Check if any users exceeded their [Fair Usage Policy](https://help.cloudtalk.io/en/articles/14633971-fair-usage-policy.md) limits

3. Check for [forwarded calls](https://help.cloudtalk.io/en/articles/14639558-understanding-forwarded-and-redirected-call-charges.md) to external numbers

4. Check for international or premium calls outside your package

5. If you cannot identify the cause or believe a charge is incorrect, contact [CloudTalk Support](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [How auto top-up works](https://help.cloudtalk.io/en/articles/14636883-how-auto-top-up-works.md)
- [How to upgrade to a paid plan](https://help.cloudtalk.io/en/articles/5517138-how-to-upgrade-to-a-paid-plan.md)
- [Credit running low: what to do](https://help.cloudtalk.io/en/articles/14638631-credit-running-low-what-to-do.md)


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