> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Close

> Configure data exchange between CloudTalk and Close to ensure your data stays up to date.

> [!NOTE]
>
> This guide explains how to connect your Close account with CloudTalk. Once connected, your calls, SMS, and contact activities will automatically sync with Close.

**User level:** Admin

***

> [!WARNING]
>
> For more details on how calls are logged and how data is synced after setup, see [Using CloudTalk with Close](https://help.cloudtalk.io/en/articles/13004259-using-cloudtalk-with-close.md).

## Prerequisites

* An active Close account

* Admin permissions in CloudTalk and Close

* Your Close **User ID**

* A Close **API key**

## Configure Close

1. Log in to your **CloudTalk Dashboard**.

2. Go to **Settings > Integrations**.

3. Find **Close** in the list of available integrations.

4. Click **Add**.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/410b997e06fa-screenshot-2025-12-04-at-16-19-33.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=dde6fbccac37125c7f25d6c4b127da35)

### Find your Close User ID

1. Go to **Close > Team Management**.

2. Locate the user whose ID will be used for integration.

3. Click the **More** menu (three dots) next to the user.

4. Select **Copy User ID (API)**.

5. Paste this ID into the **close\_user\_id** field in CloudTalk.

If you see a validation error like *close\_user\_id is required*, make sure the field is not empty and the ID was copied correctly.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/2be60d753a07-cf0dad4b-ab9f-4da8-8a34-57d3facbe45e.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=6590442e9380988725f8cfbda013d0e1)

### Create a Close API Key

1. In Close, go to **Settings > Developer > API Keys**.

2. Click **New API Key**.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/fab327798043-147a580f-3b92-41ee-a38e-425995b0c224.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=a6acdc10786a35b642094a7ad30d0f00)

3. Give it a name.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/cbdbf8967498-86c98a03-302b-4c3a-bd6f-7c35cc1bb966.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=dad7a23e109b4df004af7760bb9cee64)

4. Click **Create API Key**.
5. Copy the generated key. It will only be displayed once.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/6cd89835b0c7-76e3341e-431e-40a2-acf8-e4af41d75832.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=abfb73e1dac1d38fd2991a8744e6b5ba)

### Create the authentication in CloudTalk

1. Return to the CloudTalk configuration window.

2. When prompted, enter:

   * **Authentication name**: any name you prefer

   * **API key**: the key created in Close

3. Click **Create**.

CloudTalk should show **Authentication completed**.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/264f770507e5-e913a616-ffd7-4df0-8f4a-d14c3cf5d346.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=87c404aab0223ae7baf2df6152427a9c)

### Select connected numbers

Under **Connected Numbers (for Calls)** and **Connected Numbers for SMS**, choose which CloudTalk numbers will sync to Close.

You can select one or multiple numbers.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/2ded11499c7a-719dc239-67a6-4ef4-ac29-b6dda25a2b91.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=e67f3fb013015dfd5c81393b38cd44d5)

### Activate the integration

1. Scroll to the **Integration Close** section.

2. Switch the integration from **Inactive** to **Active**.

Once activated, CloudTalk will begin syncing contacts, calls, and SMS with Close.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/d8232009bdd5-f6e8b8b8-fdb1-46e1-8bdc-cbfa42328ba0.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=4af1b92e9a4799fc19f180303de7127b)

## Disconnect or Remove the Integration

If you no longer want CloudTalk to synchronize data with Close, you can disable or permanently remove the integration.

To **disable the integration**, go to **Settings > Integrations**, locate the **Close** integration, and toggle the status from **Active** to **Inactive**.

To **delete the integration permanently**, open the Close integration settings, scroll down, click **Delete Integration**, and type **DELETE** to confirm.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/13004211/8aed4aaa4354-screenshot-2b2025-07-03-2bat-2b11-57-50.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=a1dd6e12451ae71a385034cf90481259)

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Using CloudTalk with Close](https://help.cloudtalk.io/en/articles/13004259-using-cloudtalk-with-close.md)
- [Configure Salesloft](https://help.cloudtalk.io/en/articles/5890178-configure-salesloft.md)
- [Desktop App Closes Unexpectedly](https://help.cloudtalk.io/en/articles/16039274-desktop-app-closes-unexpectedly.md)


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