> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using CloudTalk with Greenhouse

> Explore how calls are handled and how information is synced between CloudTalk and Greenhouse.

> [!NOTE]
>
> This article explains how the CloudTalk + Greenhouse integration works and what data is synced between the two platforms after setup.

**User level:** Admin, Supervisor, Agent

***

> [!WARNING]
>
> **Ready to configure the CloudTalk + Greenhouse integration?**\
> Follow the step-by-step instructions in our [Configure Greenhouse](https://help.cloudtalk.io/en/articles/11937842-configure-greenhouse.md) guide.

## Call Logging and Data Exchange

### Contact Sync

When the Greenhouse integration is configured, CloudTalk performs an initial import of all candidate records from Greenhouse. From that point, any updates made in Greenhouse are automatically reflected in CloudTalk.

**How sync works:**

* Candidates are imported with **first name**, **last name**, **email**, and **phone number.**

* Updates to candidate details in Greenhouse are reflected in CloudTalk, including the Created timestamp on new records.

* Removing a candidate in Greenhouse does not delete them in CloudTalk.

* Each candidate is linked to one main job listing. If a candidate is registered for a different job, Greenhouse creates a new candidate profile, which CloudTalk imports separately.

## Call Logging & Export

After each call, CloudTalk automatically adds a note to the candidate's profile in Greenhouse containing the following details.

**Call Field Mapping**

| **CloudTalk Field** | **Greenhouse Note Field** |
| - | - |
| CloudTalk number | CloudTalk number |
| Customer number | Caller's number |
| Call duration | Duration |
| Call tags | Tags |
| Call notes | Notes |
| Recording link | Recording link |

## SMS Logging

All inbound and outbound SMS messages sent through CloudTalk are logged to the candidate's activity history in Greenhouse and linked to their primary job listing whenever possible.

![](https://mintcdn.com/cloudtalk/Ql3WX5wAKbGZniqk/images/help-center/articles/11938372/4be17c4f6dfa-screenshot-2025-08-05-at-13-22-41.png?fit=max\&auto=format\&n=Ql3WX5wAKbGZniqk\&q=85\&s=fdd94f5f6e6e6ef76920b4ca68956f0a)

> [!TIP]
>
> **Calls from unassociated numbers**
>
> Calls from phone numbers that do not match any existing candidate in Greenhouse are not exported. Only calls associated with a known candidate are logged.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Integrations guide](https://help.cloudtalk.io/en/articles/10570091-integrations-guide.md)
- [Using CloudTalk Phone](https://help.cloudtalk.io/en/articles/2144759-using-cloudtalk-phone.md)
- [Using CloudTalk with Front](https://help.cloudtalk.io/en/articles/5361474-using-cloudtalk-with-front.md)


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