> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using CloudTalk with Odoo

> Explore how calls are handled and how information is synced between CloudTalk and Odoo

> [!NOTE]
>
> This guide explains how calls are handled between CloudTalk and Odoo, and how call details such as notes, tags, and recordings are automatically synced to the correct contact or opportunity.

**User level:** Agent, Admin, Supervisor

***

> [!WARNING]
>
> **Ready to configure the CloudTalk + Odoo integration?**\
> Follow the step-by-step instructions in our **[Configure Odoo Integration](/en/articles/11703488-configure-odoo)** guide.

## Calling from Odoo

With the **[click-to-call functionality](/en/articles/2964244-the-click-to-call-extension)** enabled, phone numbers in the Contacts or Opportunities view become clickable, allowing you to initiate calls directly from Odoo via CloudTalk. Phone numbers in the **Opportunities** or **Contacts** view will show as clickable links:

* Clicking a number opens a CloudTalk call interface (or launches your CloudTalk Phone app)

* Calls placed this way are tracked and logged in both systems

* You’ll see the CloudTalk phone icon next to numbers

![](https://mintcdn.com/cloudtalk/g8s2E4Yk8cWS5656/images/help-center/articles/11710971/692d5cb57c06-odoooo.webp?fit=max\&auto=format\&n=g8s2E4Yk8cWS5656\&q=85\&s=320ec5db6e79e95cd59a5829f2e1100a)

You can also **manually dial** any number by opening the CloudTalk phone app and entering the number manually.

## Contact Sync

After connecting Odoo and CloudTalk, your CRM contacts are automatically synced into CloudTalk. This means:

* Agents can start dialing from an up-to-date list

* Caller info is matched in real time

* Duplicate data entry is avoided

## Call Logging & Export

Each call placed or received in CloudTalk is automatically logged to the corresponding contact, lead, or opportunity in Odoo CRM. Logged details include:

* Call direction and duration

* Notes

* Tags

* Agent name

* Call outcome (missed, answered)

* Recording links (if enabled)

If **no matching contact or lead** exists in Odoo, CloudTalk will search by phone number and create a new record if needed.

### Real-Time Note & Tag Sync

Notes and tags created in CloudTalk sync to Odoo **in real time**:

* When you add a note in CloudTalk, it appears on the related Odoo activity.

* When you edit or delete a note or tag in CloudTalk, the changes are reflected in Odoo automatically.

![](https://mintcdn.com/cloudtalk/g8s2E4Yk8cWS5656/images/help-center/articles/11710971/2edfe2b59bf8-screenshot-2025-07-07-at-11-49-54.png?fit=max\&auto=format\&n=g8s2E4Yk8cWS5656\&q=85\&s=a2fda495cac0c73e5c0d5256c1038c24)

> [!WARNING]
>
> **Note:** The Odoo integration currently does not sync **call dispositions**, **AI-generated summaries and smart notes** (Conversation Intelligence data), or **SMS messages** to Odoo. Only the call details listed above are exported.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Configure Odoo](/en/articles/11703488-configure-odoo.md)
- [Integrations guide](/en/articles/10570091-integrations-guide.md)
- [Using CloudTalk Phone](/en/articles/2144759-using-cloudtalk-phone.md)


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