> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇵🇹 Portugal Number Porting Guide

> A guide to porting local, national, and toll-free numbers in Portugal to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Portuguese numbers.

## Initial Overview

### Supported Number Types

* Geographic (local) numbers

* National numbers

* Toll-free numbers (+800)

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](/en/articles/5440566-porting-pricing-and-coverage)**.

### Letter of Authorization

You’ll need to submit a **signed Letter of Authorization (LOA)**. If a template is available for this country, it **downloads inside the Documents step** of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.

(Other document requirements listed below.)

### Timelines & Pricing

| Number Type | Estimated Duration | Pricing |
| - | - | - |
| Local | 16 business days | **€30.00** per request, **€2.00** per number |
| National | 16 business days | **€30.00** per request, **€2.00** per number |
| Toll-Free | 16 business days | **€30.00** per request, **€16.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

*You’ll enter your CVP code in the Verification step of your porting request.*

#### ✅ Local Numbers

* Signed LOA (must include a Portuguese address matching the number’s area code; signed by an authorized representative)

* Recent invoice (dated within 30 days; shows number(s) and company name)

* Proof of identity (passport or national ID of legal rep)

* Power of attorney (if the LOA is not signed by the legal representative)

* CVP code (portability validation code from your current provider)

* TAX ID / VAT number

* Proof of address (e.g. utility bill or bank statement, ≤3 months old)

**Hosting requirement:** business name, contact number, and local address matching the DID’s area code

#### ✅ National Numbers

* Signed LOA (with Portuguese address)

* Recent invoice

* Proof of identity

* Power of attorney (if needed)

* CVP code

* TAX ID / VAT

* Proof of address

**Hosting requirement:** company name, contact number, local address in Portugal

#### ✅ Toll-Free Numbers

* Signed LOA with Portuguese address

* Latest Invoice from Current Provider

* Proof of Identity (passport or ID)

* Power of Attorney

* CVP (Portability Validation Code)

* TAX ID / VAT

* Proof of Address

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| **Incorrect or incomplete LOA** | Ensure the LOA is fully completed and signed by an authorized contact |
| **Invalid or missing CVP** | Request the correct CVP from your provider before submitting |
| **Mismatched address** | Confirm that the address on the LOA matches the DID area code and invoice |
| **Outdated invoice** | Provide a billing document dated within the last 30 days |
| **Missing identification** | Always attach ID/passport and any required business documentation |

***

## On Porting Day

* Your number is activated in your CloudTalk account

* Your former provider deactivates the number

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](/en/articles/2145454-porting-requests-and-process)

* [CloudTalk Recommendations for a Smooth Port](/en/articles/6084486-recommendations-for-a-smooth-port)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**.


## Related topics

- [🇦🇺 Australia Number Porting Guide](/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](/en/articles/11469487-luxembourg-number-porting-guide.md)


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