> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇿🇦 South Africa Number Porting Guide

> A guide to porting local, national, and toll-free numbers in South Africa to CloudTalk

> [!NOTE]
>
> This guide outlines supported number types, required documents, timelines, and tips for a smooth number porting process in South Africa.

## Initial Overview

### Supported Number Types

* Geographic (Local) Numbers

* National Numbers

* Toll-Free Numbers

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

You’ll need to submit a **signed Letter of Authorization (LOA)**. If a template is available for this country, it **downloads inside the Documents step** of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | \~9 business days | **€30.00** per request, **€20.00** per number |
| National | \~9 business days | **€30.00** per request, **€5.00** per number |
| Toll-Free | \~9 business days | **€30.00** per request, **€25.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

* Signed LOA (must include a valid South African address; the template downloads in the Documents step of your porting request, or we email it after you submit)

* Recent invoice (shows number(s) and account ownership; issued within 30 days)

* Legal representative’s ID (passport or South African ID)

* Company registration certificate (if number is registered to a business)

* Proof of address (utility bill or bank statement, ≤3 months old)

**Hosting Requirements:**

* Local numbers**:** Address in the same area code

* National numbers**:** Any valid address in South Africa

* Toll-free numbers**:** Global addresses accepted with full documentation

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| Issue | Resolution |
| - | - |
| **Missing or invalid address** | Provide a full, current address that matches your number’s geographic zone |
| **ID mismatch or invalid format** | Ensure passport or ID copies are clearly legible and valid |
| **LOA missing information** | Fill in all fields and sign using the correct representative’s details |
| **Incomplete registration docs** | Submit the correct company certificate, not just a tax reference |
| **Invoice not recent** | Make sure the bill is dated within the last 30 days |

***

## On Porting Day

* Your number is activated in your CloudTalk account

* Your former provider deactivates the number

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**.


## Related topics

- [🇳🇴 Norway Number Porting Guide](https://help.cloudtalk.io/en/articles/11431623-norway-number-porting-guide.md)
- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)


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