> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇨🇾 Cyprus Number Porting Guide

> A guide to porting local, national, and toll-free phone numbers in Cyprus to CloudTalk

> [!NOTE]
>
> This article outlines which number types are supported for porting in Cyprus, the required documents, and how to ensure a smooth porting process.

## Initial Overview

### Supported Number Types

* Geographic (local) numbers

* National numbers

* Toll-free numbers

> [!NOTE]
>
> ⚠️ Mobile numbers are not currently supported for porting.

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

You’ll need to submit a **signed Letter of Authorization (LOA)**. If a template is available for this country, it **downloads inside the Documents step** of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | 9 business days | **€30.00** per request, **€10.00** per number |
| National | 9 business days | **€30.00** per request, **€10.00** per number |
| Toll-Free | 9 business days | **€30.00** per request, **€20.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

* Signed LOA (signed by the legal account holder; must include full name, number(s), and service details)

* Recent invoice (from current provider; must show number(s) and account holder)

* Company registration certificate (for business numbers)

* **I**D/passport (of the legal representative signing the LOA)

* Proof of address (utility bill, ≤3 months old)

#### Hosting Requirements

✅ **Local Numbers**

* Name, last name, contact number, and company name

* Cypriot company incorporation certificate

* Address (can be international)

* A copy of a recent utility bill (no older than 3 months)

✅ **National Numbers**

* Name and contact details of the company representative

* Copy of passport or ID

* Address must be **within Cyprus**

* A utility bill no older than 3 months

* Company incorporation certificate

**✅ Toll-Free Numbers**

* No additional hosting documentation required

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix It** |
| - | - |
| **LOA unsigned or invalid** | Complete the LOA and ensure it’s signed by the legal representative |
| **Mismatched company/address info** | Ensure all documents match the current provider’s records |
| **Missing or outdated invoice** | Provide a recent invoice (dated within 30 days) clearly showing number(s) |
| **No ID or incorrect ID submitted** | Include a valid passport or ID of the authorized signatory |
| **Proof of address missing/expired** | Submit a utility bill no older than 3 months |

***

## On Porting Day

* Your number is activated in your CloudTalk account

* Your previous provider deactivates the number

* CloudTalk billing begins the same day

***

**Need Help?**

For further guidance:

* [Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. Or reach out to the CloudTalk Porting Team - we’re happy to help.


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


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