> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Using CloudTalk with noCRM

> Explore how calls are handled and how information is synced between CloudTalk and noCRM.

> [!NOTE]
>
> This guide explains how to connect CloudTalk with noCRM so you can call leads, log call and SMS activity, and export AI-powered insights directly into your CRM.

**User level:**

* Admins, Agents, Supervisors

***

> [!WARNING]
>
> **Ready to configure the CloudTalk + noCRM integration?**\
> Follow the step-by-step instructions in our [Configure noCRM](https://help.cloudtalk.io/en/articles/11485402-configure-nocrm.md) guide.

## Calling from noCRM

### Make Outbound Calls

With the [Click-to-Call enabled](https://help.cloudtalk.io/en/articles/2964244-the-click-to-call-extension.md), all lead phone numbers in noCRM become clickable. Clicking a number opens the CloudTalk desktop dialer with the number pre-filled, so you can call leads directly from their profile or from prospecting lists.

#### Calling from a lead profile

1. Open a lead profile in noCRM.

2. Click the phone number or **Call button** next to it.

3. The CloudTalk desktop dialer will open with the number pre-filled.

4. After the call ends, all details are automatically logged in the lead's activity timeline.

![](https://mintcdn.com/cloudtalk/g8s2E4Yk8cWS5656/images/help-center/articles/11494280/322c8f27876e-screenshot-2025-08-19-at-16-04-38.png?fit=max\&auto=format\&n=g8s2E4Yk8cWS5656\&q=85\&s=a55c0d81fbe9ce949006dc771ed3c035)

#### Calling from a Prospecting List

1. Open a **[Prospecting List](https://www.nocrm.io/features/prospecting-lists)** in noCRM.

2. Click the **Call icon** next to a prospect's number.

3. If the number isn't linked to an existing lead, CloudTalk will create a new one automatically.

4. Call details and outcomes are tracked in the lead's history.

> [!WARNING]
>
> ⚠️ **Warning:** Other dialer extensions or Chrome plugins may interfere with Click-to-Call. If calls don't launch in CloudTalk, try disabling competing extensions.

### Receive Inbound Calls

When a lead calls your CloudTalk number, the incoming call appears in the CloudTalk app. Once the call is handled, it is automatically logged in the corresponding noCRM lead profile.

## Call Logging & Export

CloudTalk automatically exports call activity into the noCRM lead timeline, giving you a complete interaction history in one place.

**Logged call details include:**

| **Field** | **Description** |
| - | - |
| Direction | Inbound or outbound |
| Date & time | When the call took place |
| Duration | Length of the call |
| Agent | Agent who handled the call |
| Tags | Tags applied during the call |
| Notes | Notes added during after-call work |
| Recording link | Link to the recording (if enabled) |

![](https://mintcdn.com/cloudtalk/g8s2E4Yk8cWS5656/images/help-center/articles/11494280/6f0a3ee6eccf-screenshot-2025-08-19-at-12-25-01.png?fit=max\&auto=format\&n=g8s2E4Yk8cWS5656\&q=85\&s=1b1c1f3fe1b95acda6ae38b39f28df5e)

If an inbound call comes from a number not linked to any existing lead, CloudTalk will automatically create a new lead in noCRM and log the call against it.

## Conversation Intelligence

When [Conversation Intelligence (CI)](https://help.cloudtalk.io/en/articles/9128167-conversation-intelligence.md) is enabled in CloudTalk, AI-powered insights are also exported into the noCRM call log.

**Exported CI data includes:**

| **Field** | **Description** |
| - | - |
| AI Call Summary | Short autogenerated summary of the call outcome |
| AI Sentiment | Automatically detected sentiment: Positive, Neutral, or Negative |
| AI Topics | Core themes discussed (e.g., pricing, onboarding, support) |
| AI Report Link | Direct link to the full AI Call Report in CloudTalk Analytics |

![](https://mintcdn.com/cloudtalk/g8s2E4Yk8cWS5656/images/help-center/articles/11494280/35fc177f73c1-screenshot-2025-08-19-at-12-15-32.png?fit=max\&auto=format\&n=g8s2E4Yk8cWS5656\&q=85\&s=2e0de84cba27a95c81aa20e78eab9894)

## SMS Logging

Logged SMS details include direction (sent/received), from/to numbers, sending agent (for outbound), timestamp, and message body.

***

*Need help or have a question?* Just reach out through our [Support portal](https://support.cloudtalk.io/hc/en-us/requests/new?ticket_form_id=26305535257884) — we’re here for you.


## Related topics

- [Configure noCRM](https://help.cloudtalk.io/en/articles/11485402-configure-nocrm.md)
- [Integrations guide](https://help.cloudtalk.io/en/articles/10570091-integrations-guide.md)
- [Using CloudTalk with Attio](https://help.cloudtalk.io/en/articles/16815902-using-cloudtalk-with-attio.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.