> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇮🇱 Israel Number Porting guide

> A guide for porting your Israeli numbers to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Israeli numbers.

## Initial Overview

### Supported Number Types

| Number Type | Example Prefixes |
| - | - |
| Local | Varies by region |
| National | +972 7X, +972 15X, etc. |
| Toll-Free | [+9721800](), [+9721700]() |

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](/en/articles/5440566-porting-pricing-and-coverage)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Price** |
| - | - | - |
| Local | 19 business days | **€30.00** per request, **€30.00** per number |
| National | 19 business days | **€30.00** per request, **€30.00** per number |
| Toll-Free | 32 business days | **€30.00** per request, **€15.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents For Number Porting

#### ✅ Local Numbers

* Latest invoice from the current service provider

* Signed LOA

* Copy of LOA signatory’s photo ID

#### Other Compliance Documents (for number hosting):

* Company name and VAT number

* Proof of address in Israel in the same city as the number

  * Business Registration (no older than 12 months), or

  * Utility Bill (no older than 3 months), ora

  * Government Issued Documents (no older than 12 months / not expired) or

  * Lease Agreements (not expired)

* Provision Letter signed by the subscriber confirming:

  * The engagement of services was authorized by a legal signatory

  * The signature is legally binding for the business

  * *Porting Team will provide a template of this that the customer needs to put on their letter head and sign.*

> [!WARNING]
>
> **If you are not a registered business in Israel,** you can still submit your porting request in the Dashboard without attaching an LOA.\
> CloudTalk have back-up providers in Israel and our [Porting](mailto:porting@cloudtalk.io) team will follow-up and advise you on portability

#### ✅ National Numbers

* Latest invoice from the current service provider

* Signed LOA - *the template downloads in the Documents step of your porting request*

* Copy of LOA signatory’s photo ID

#### ✅ Toll-Free Numbers

* Latest invoice from the current service provider

* Signed LOA

* Copy of LOA signatory’s photo ID

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| **Mismatched details between the LOA, invoice, or ID** | Ensure all documents use consistent legal name, tax ID, and address |
| **Outdated invoices (older than 30 days)** | Submit a recent invoice issued within the last 30 days |
| **Missing government-issued ID or incomplete CNPJ** | Include a valid government ID and ensure CNPJ information is accurate and complete |
| **Non-matching address zone for local numbers** | Verify that the address matches the number’s geographic area code |
| **Inactive numbers** | Keep the number active with your current provider until the porting is complete |

***

## On Porting Day

* Your number becomes active in CloudTalk

* Your former provider releases the number

* Inbound traffic is routed to CloudTalk

* Billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](/en/articles/2145454-porting-requests-and-process)

* [CloudTalk Recommendations for a Smooth Port](/en/articles/6084486-recommendations-for-a-smooth-port)

* [Porting Pricing and Coverage](/en/articles/5440566-porting-pricing-and-coverage) - all countries where we offer porting

* [Country Specific Porting Guides](/en/articles/5440566-porting-pricing-and-coverage) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇦🇺 Australia Number Porting Guide](/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](/en/articles/11469487-luxembourg-number-porting-guide.md)


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