> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇦🇹 Austria Number Porting Guide

> A guide for porting your Austrian numbers to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Austrian numbers.

## Initial Overview

### Supported Number Types

| Number Type | Example Prefixes |
| - | - |
| Local | Varies by region, +43-**1 -** +43-**7\*** |
| National | [+43720]() |
| Toll-Free | [+43800]() |

> [!NOTE]
>
> ⚠️ Mobile numbers (+43 6) are not portable to VoIP operators. If you already have a mobile number you would like to use for outbound calls on CloudTalk, we can create a [Virtual Caller ID](https://help.cloudtalk.io/en/articles/5726652-virtual-caller-id.md) of your existing number or help you buy a new Austrian mobile.

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | 16 business days | **€30** per request, **€35** per number |
| National | 16 business days | **€30** per request, **€35** per number |
| Toll-Free | 16 business days | **€0** per request, **€65** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents For Number Porting

The correct **LOA templates** download inside the **Documents step** of your porting request.

#### ✅ Local Numbers

* Signed LOA

* Recent invoice (from current provider)

**Compliance:**

* Business registration with a local address (e.g. Handelsregister, Gewa)

* Authorized representative’s ID (passport, gov. ID, or bank confirmation)

#### ✅ National Numbers

* Signed LOA

* Latest invoice from the current service provider

#### ✅ Toll-Free Numbers

* Signed LOA (if a template is not available to download in the Documents step, we will email you the correct template after you submit; you can submit your request without attaching it)

* Latest invoice from the current service provider

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **How to Fix** |
| - | - |
| **Mismatched info across the LOA, invoice, or ID** | Ensure all submitted documents use the same business name and address |
| **Outdated invoices** | Submit an invoice issued within the last 30 days |
| **Incomplete or missing business registration** | Provide an up-to-date business registration certificate |
| **Local numbers with a mismatched address** | Confirm that the address matches the number’s local area code and provider records |
| **Inactive numbers** | Keep the number active with your current provider until the port is completed |

***

## On Porting Day

* Your number will be activated in CloudTalk

* Your previous provider will release and deactivate it

* You’ll start receiving inbound calls in CloudTalk

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

* [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - all countries where we offer porting

* [Country Specific Porting Guides](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


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