> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇳🇿 New Zealand Number Porting Guide

> A guide for porting your New Zealand numbers to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for New Zealand numbers.

## Initial Overview

### Supported Number Types

| Number Type | Format Example |
| - | - |
| Geographic (Local) | e.g., +64 9, +64 4 |
| Toll-Free | e.g., 0800 xxx xxx |

> [!NOTE]
>
> ⚠️ Mobile numbers (+64 2) are not portable to VoIP operators.

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| Number Type | Estimated Duration | Price |
| - | - | - |
| Local | \~12 business days | **€30.00** per request, **€8.00** per number |
| Toll-Free | \~17 business days | **€30.00** per request, **€10.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents For Number Porting

The correct **LOA template** downloads inside the **Documents step** of your porting request.

* Signed LOA (authorized representative; must match provider records)

* Recent invoice (issued within 30 days; shows number(s) and account holder)

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| I**ssue** | **Explanation** | **How to Fix** |
| - | - | - |
| **Mismatched Details** | Info in LOA or invoice does not match provider record | Confirm address, name, and number formats before submission |
| **Unauthorized Signer** | LOA signed by someone not recognized by the provider | Ensure the signer is an authorized account holder |
| **Inactive Number** | Number has been disconnected or suspended | Request reactivation from your provider before porting |
| **Outdated Invoice** | Invoice older than 30 days | Provide a newer invoice showing the correct number(s) |

***

## On Porting Day

* The number will be activated in CloudTalk

* Your previous provider will release and deactivate the number

* You’ll begin receiving inbound calls through CloudTalk

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

* [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - all countries where we offer porting

* [Country Specific Porting Guides](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇸🇪 Sweden Number Porting Guide](https://help.cloudtalk.io/en/articles/11389185-sweden-number-porting-guide.md)
- [🇦🇹 Austria Number Porting Guide](https://help.cloudtalk.io/en/articles/11458799-austria-number-porting-guide.md)
- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)


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