> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇮🇹 Italy Number Porting Guide

> A guide to porting local, national, and toll-free phone numbers in Italy to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Italian numbers.

## Initial Overview

### Supported Number Types

| **Number Type** | **Format Example** | **Notes** |
| - | - | - |
| Geographic (Local) | e.g., +39 02, +39 06 | Porting supported |
| Toll-Free | e.g., 800 xxx xxx | Porting only supported if current carrier is **Wind Tre** |

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](/en/articles/5440566-porting-pricing-and-coverage)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Price** |
| - | - | - |
| Local | \~2–3 weeks | **€30.00** per request, **€10.00** per number |
| Toll-Free | \~2–3 weeks | **€10.00** per request, **€40.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents For Number Porting

The correct **LOA template and English guides** download inside the **Documents step** of your porting request.

#### ✅ Local Numbers

* Signed LOA (signed by an authorized company representative; address must match provider’s records)

* Recent invoice (dated within the last 30 days, showing number and account holder)

* Migration Code (must be requested from your current provider; required to process the port)

**Compliance**:

* Company representative’s ID (passport or national ID)

* Tax ID (Codice Fiscale)

* Company details (legal name, VAT number, Italian address)

#### ✅ Toll-Free Numbers

1. Signed LOA (address in Italy not required)

2. VAT number (11-digit standard VAT or 16-character codice fiscale)

3. Invoice or official ownership proof

Toll-free number must be with a supported carrier - porting is not available for all providers.

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **Explanation** | **How to Fix** |
| - | - | - |
| **Missing Migration Code** | Mandatory for all local number ports in Italy | Contact your provider and request the migration code |
| **Mismatched Information** | Address, name, or number doesn’t match provider file | Double-check all fields and update LOA/invoice if needed |
| **Unauthorized Signer** | LOA not signed by a recognized contact | Use the authorized account owner or company legal representative |
| **Inactive Number** | Number has been suspended or deactivated | Reactivate it before submitting the porting request |
| **Ineligible Toll-Free** | Toll-free number is not with Wind Tre | Porting not possible unless with that specific carrier |

***

## On Porting Day

* The number is activated in your CloudTalk account

* Your former provider deactivates the number

* CloudTalk billing begins the same day

* We recommend notifying your previous provider to prevent duplicate charges

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](/en/articles/2145454-porting-requests-and-process)

* [CloudTalk Recommendations for a Smooth Port](/en/articles/6084486-recommendations-for-a-smooth-port)

* [Porting Pricing and Coverage](/en/articles/5440566-porting-pricing-and-coverage) - all countries where we offer porting

* [Country Specific Porting Guides](/en/articles/5440566-porting-pricing-and-coverage) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇦🇺 Australia Number Porting Guide](/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](/en/articles/11469487-luxembourg-number-porting-guide.md)


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