> ## Documentation Index > Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt > Use this file to discover all available pages before exploring further. # 🇧🇷 Brazil Number Porting Guide > A guide for porting your Brazilian numbers to CloudTalk > [!NOTE] > > This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Brazilian numbers. ## Initial Overview ### Supported Number Types
**Number Type** **Examples (prefixes)**
Local Varies by region [+5511]() for SĂŁo Paulo\ [+5521]() for Rio\ \ Porting of numbers from all major localities are supported
National +5530xx; +5540xx
Toll-Free +(55)800
### Submit Your Request Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**. > [!WARNING] > > Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**. ### Letter of Authorization Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.) ### Timelines & Pricing | Number Type | Estimated Duration | Pricing | | - | - | - | | Local | 2–3 weeks | **€30.00** per request, **€10.00** per number | | National | 5–7 weeks | **€30.00** per request, **€10.00** per number | | Toll-Free | 2–3 weeks | **€10.00** per request, **€40.00** per number | > [!WARNING] > > ⚠️ Timelines may vary if submitted details do not match your current provider’s records. *** ## Required Documents For Number Porting The correct **LOA templates and other documents** download inside the **Documents step** of your porting request. #### ✅ Local Numbers * Latest Invoice from Your Current Service Provider (issued within the last 30 days) * Signed Letter of Authorization (LOA) (must include name and signature of the legal entity and a valid Brazilian address that matches the area code of the number) * Portability Form #### Other Compliance Documents: **Brazilian Business Registration**\ A valid **Business Registration Extract** from the CNPJ (*Cadastro Nacional de Pessoas Jurídicas*) is required. If you don’t have a recent copy, you can download it from one of the following official sources using your CNPJ number: * [Sintegra](http://www.sintegra.gov.br) * [Receita Federal – Comprovante de Inscrição e de Situação Cadastral](https://solucoes.receita.fazenda.gov.br) > [!WARNING] > > If you do not have an address in Brazil, we can proceed with your port with a back-up operator. Contact our [Porting](mailto:porting@cloudtalk.io) team and we will guide you through the process. #### ✅ National Numbers * Latest Invoice from the current service provider * Signed LOA - *the template downloads in the Documents step of your porting request* * Brazilian Business Registration * Proof of Address, *if not listed on the registration* (e.g., utility bill, tax notice, rent receipt, or title deed) **Compliance Note:**\ All submitted documents must reflect consistent business information across the LOA and invoice. #### ✅ Toll-Free Numbers * Latest Invoice from the current service provider * Signed LOA - *the template downloads in the Documents step of your porting request* * Brazilian Business Registration * Proof of Address, if not listed on the business registration (e.g., utility bill, rent receipt, tax notice, title deed) **Compliance Note:**\ The business address may be outside Brazil, but business identity verification is still mandatory. *** ## Porting Process Overview 1. **Submit Your Porting Request**\ Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**. 2. **Initial Review**\ Cloudtalk team'll verify number portability and confirm the next steps. 3. **Documentation Collection**\ Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider. 4. **Submission to Carrier**\ CloudTalk submits your request to our partner carrier, who then forwards it to your current provider. 5. **Approval or Rejection** * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance). * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request. *** ## Common Rejection Reasons | **Issue** | **How to Fix** | | - | - | | **Mismatched details between the LOA, invoice, or ID** | Ensure all documents contain the same company name, address, and number(s) | | **Outdated invoices (older than 30 days)** | Submit a recent invoice issued within the last 30 days | | **Missing government-issued ID or incomplete CNPJ** | Provide a valid ID and ensure CNPJ details are accurate and complete | | **Non-matching address zone for local numbers** | Confirm that the address matches the geographic area code of the number | | **Inactive numbers** | Keep the number active with your current provider until the port is completed | *** ## On Porting Day * The number will be activated in CloudTalk * Your previous provider will release and deactivate the number * You’ll begin receiving inbound calls through CloudTalk * CloudTalk billing begins the same day *** **Need Help?** For further assistance, please refer to: * [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md) * [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md) * [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - all countries where we offer porting * [Country Specific Porting Guides](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - for our most requested countries Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help! ## Related topics - [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md) - [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md) - [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.