> ## Documentation Index
> Fetch the complete documentation index at: https://help.cloudtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇲🇽 Mexico Number Porting Guide

> Port your local or toll-free Mexican number to CloudTalk

> [!NOTE]
>
> This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Mexican numbers.

## Initial Overview

### Supported Number Types

| **Number Type** | **Example Prefixes** | **Notes** |
| - | - | - |
| Geographic (Local) Numbers | +52 2–9 | Must be a fixed landline or VoIP number. Mobile number porting is not supported. |
| Toll-Free Numbers | [+52800](), [+521800]() | — |

*For Local numbers, our primary carrier supports limited locality range below.*

*If your number is from a different locality we may need to port it to a different carrier. Submit your porting request in the Dashboard and our team will confirm whether your number is portable during the initial review.*

* +52-**55** (*Mexico* *city*)

* +52-**664** (*Tijuana*)

* +52-**222** (*Puebla*)

* +52-**33** (*Guadalajara*)

* +52-**477** (*León*)

* +52-**656** (*Juárez*)

* +52-**81** (*Monterrey*)

* *\*you can find MX Local Numbers prefixes with corresponding localities [here](https://twilio.com/content/dam/twilio-com/global/en/guidelines/porting/prefix-locality-mexico.xlsx)*

### Submit Your Request

Request porting directly in the CloudTalk Dashboard: open **Numbers > Port existing number** and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under **Numbers > Porting requests**.

> [!WARNING]
>
> Looking to port numbers from other countries? See **[Global Porting Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md)**.

### Letter of Authorization

Where an LOA is required, the correct template for this country **downloads inside the Documents step** of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.

(Other document requirements listed below.)

### Timelines & Pricing

| **Number Type** | **Estimated Duration** | **Pricing** |
| - | - | - |
| Local | 12 business days | **€30.00** per request, **€5.00** per number |
| Toll-Free | 12–20 business days | **€30.00** per request, **€21.00** per number |

> [!WARNING]
>
> ⚠️ Timelines may vary if submitted details do not match your current provider’s records.

***

## Required Documents for Number Porting

The correct **templates and English guides** for your number type download inside the **Documents step** of your porting request.

#### ✅ Local (Geographic) Numbers

* Signed LOA

* Porting Annex

* Signed Porting Power of Attorney

* Most Recent Invoice or Proof of Ownership

* Business registration in Mexico

* National ID Card or Passport of the authorized person

#### Other Compliance Requirements

* **Business Registration in Mexico** *- \* The Constancia de Situación Fiscal (Tax Status Certificate), available through the [SAT portal](https://www.sat.gob.mx/portal/public/home)*

  * **\*Additional Proof of Address in the Same City as the Number** *- Required if the business registration does not include the full address or is in a different city*

  * *Acceptable documents include:*

    * *Government-issued documents*

    * *Recent official government correspondence*

    * *Utility bill (electricity, water, telecom, etc.)*

You can find a list of Mexican local number prefixes and their corresponding cities [here](https://twilio.com/content/dam/twilio-com/global/en/guidelines/porting/prefix-locality-mexico.xlsx?_gl=1*11n33ji*_gcl_au*MTU4NDgyNDE2OC4xNzQ2MDE0NzAy*_ga*MzY5MjU3NjM1LjE3MDQyMjczODE.*_ga_RRP8K4M4F3*czE3NDc2NTI4NDckbzc2OCRnMSR0MTc0NzY1MzQwMiRqMCRsMCRoMA..).

> [!WARNING]
>
> If your business is not based in Mexico, please contact our [Porting](mailto:porting@cloudtalk.io) team, as we may be able to port your number to a back-up operator

#### ✅ Toll-free Numbers

* Latest Invoice of the Current Service Provider

* LOA - *the template downloads in the Documents step of your porting request*

* Copy of legal representative's photo ID

* Copy of power of attorney

***

## Porting Process Overview

1. **Submit Your Porting Request**\
   Submit your request in the CloudTalk Dashboard under **Numbers > Port existing number**.

2. **Initial Review**\
   Cloudtalk team'll verify number portability and confirm the next steps.

3. **Documentation Collection**\
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

4. **Submission to Carrier**\
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

5. **Approval or Rejection**

   * If **approved**, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

   * If **rejected**, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

***

## Common Rejection Reasons

| **Issue** | **What It Means** | **How to Fix It** |
| - | - | - |
| **Mismatched address** | The LOA address doesn’t match the current provider’s records | Confirm the registered address with your current provider |
| **Incomplete range** | The number is part of a range and can’t be ported individually | Ask your provider whether the range can be split |
| **Inactive number** | The number is suspended or inactive | Ask the provider to reactivate the number before porting |
| **Outdated invoice** | Invoice is older than 30 days | Provide a more recent invoice from your current carrier |

***

## On Porting Day

* Your number is activated in CloudTalk

* Your previous provider deactivates the number

* CloudTalk billing begins the same day

***

**Need Help?**

For further assistance, please refer to:

* [CloudTalk Porting Process Overview](https://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md)

* [CloudTalk Recommendations for a Smooth Port](https://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md)

* [Porting Pricing and Coverage](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - all countries where we offer porting

* [Country Specific Porting Guides](https://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md) - for our most requested countries

Questions about a request you've already submitted? Open it under **Numbers > Porting requests** and click **Open conversation**. You can also reach our [Porting](mailto:porting@cloudtalk.io) team by email. We're always happy to help!


## Related topics

- [🇦🇺 Australia Number Porting Guide](https://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md)
- [🇨🇦 Canada Number Porting Guide](https://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md)
- [🇱🇺 Luxembourg Number Porting Guide](https://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md)


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